Good one - yet another Trugreen folly
This is a good one, prepare yourselves......
I just started Rd 2 yesterday. Was off to do 2 of my season prepays late morning today; they are right next to each other and have nice lawns. We pull into the neighborhood with the PG rig and I notice a TG sign in one of my customer's lawn. I am like what in the heck?? I knew this customer could not have dropped me flat as we had made significant progress on his lawn over the past season and he was happy with what I was doing. Besides, if he wanted to cancel he is the type of guy who would have called me first.
So, we pull up curbside to that lawn and notice my customer is outside working. He comes running over to my truck. I asked 'did someone else treat your lawn'? He said "You won't believe this. Trugreen was supposed to treat my neighbor's lawn NEXT DOOR, but they treated mine instead." We both deduced that a new employee probably did this. We were baffled at how he could make such a mistake, the house numbers are COMPLETELY different all you would have to do is look at the number on the garage and you would know. My customer had me look at TG's app record. They sprayed with a 4-way mix (incl. fluoroxopyr sp?) and dropped fert pretty heavy with prodiamine pre. I told my customer I already did my round of prodiamine over a month ago, and that putting it down now is borderline too late. And TG put down WAY too much N for the type of season we are having, TONS of rain and growth flush.
My customer was hot at TG. He already called them and reamed them. Said he isn't paying for the app (of course). The neighbor that was supposed to get the app was also mad and was thinking of dropping TG as well.
Bad thing is, my customer prepaid. I am going to push my app schedule back for him to accommodate TG's gaffe. I may end up owing my customer a check for an app if I do not fit the remainder in the rest of the season.
Thanks TG. Maybe I can take over the other neighbor's lawn too cause of this.
7x14 Stealth SE Enclosed with 48" side ramp
08 Toro Z400 48" deck, 21HP Kaw with EZ Vac twin bag
09 Exmark Turf Tracer HP 36"
21" Toro SR4 Super Recycler
Stihl KM90 Kombi w/ straight shaft trimmer & tiller heads
Husqvarna 125B Blower
Turfco XT5 Aerator
Turfco LS-22 Overseeder
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