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Old 06-11-2013, 07:56 PM
georgialawn88 georgialawn88 is online now
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Join Date: Apr 2012
Location: atlanta georgia
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do you retain most of your customers in the winter time or does a lot drop you?

yes i know its dead middle of summer but I havent been doing this long and just wondering what your retention rate through winter is? I know a lot of people dont understand the dreadful Poa-annua and pres for winter weeds. Do you have a lot of people cancel on you when the grass goes dormant and its weed free? i guess im asking mostly for the lower half of the country. I know you guys up north are covered in snow the entire winter. Im just trying to figure out what to expect. I would hate to advertise and build up these customers i have and lose 10% when the grass goes dormant and they just dont get it.

Thanks a ton
Thomas
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Old 06-11-2013, 08:02 PM
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Classic Cuts Lawn Service Classic Cuts Lawn Service is offline
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I'm in northern va so we get snow...sometimes. over the pasr year I retained all but one of my customers. Granted I'm only at 26 customers
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Old 06-11-2013, 08:42 PM
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headz77 headz77 is offline
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I think that in most areas you will find the same thing: make sure customers understand that you expect to work for them year-round, treat them very well, and you will keep a very high percentage.
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Old 06-12-2013, 12:27 AM
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DA Quality Lawn & YS DA Quality Lawn & YS is offline
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90%+ retain. Most of the 10% drop because they are moving or they died.
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Old 06-12-2013, 04:46 PM
GreenThumb11 GreenThumb11 is offline
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I would say 90%-95% as well. But out of the 5%-10% most all call you back in the spring. When you sell the account stress the importance of fall and winter applications!
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