Register free!
Search
 
     

The Green Industry's Resource Center


Click for Weather
Reply
 
Thread Tools Display Modes
  #11  
Old 06-27-2013, 10:51 PM
SaberLawnCare SaberLawnCare is offline
LawnSite Member
 
Join Date: Sep 2011
Location: St Louis Mo
Posts: 236
Quote:
Originally Posted by grassmasterswilson View Post
I've really considered a bonus system but unsure how to establish it. How much each week would make it worth it? I have 2 guys and both make less than $12 per hour right now. They are under 24 years old and were rookies in the business. I had to train them from scratch.

They have been working 40-45 hours a week the last few weeks but each week has had a prune/mulch job.

For guys grossing 450 per week would a bonus of $40 per week be enough if it was based on no call backs and all lawns mowed in under 40 hours assuming we haven't picked up a ton more mow jobs.
Don't establish a system.

They should work because they have a job and are getting paid to do that job. Be the boss and put your foot down and tell them that these callbacks are unacceptable and start giving them days off when you get call backs...

Joe was trimming on that route that day and a callback was about trimming being missed....Joe gets a day off the next week......

that being said, the first week there are no callbacks have a McDonald's breakfast on Monday morning.......BUT be clear it is a thanks for listening to you.........the boss and is not to be expected every week.

I don't understand bonuses for doing the job you are hired to do. Bonuses are for going above and beyond and finding ways to save the company money. Such as a guy sees a simple way to improve the route. It saves you an hour a day so by the end of the week it saves you 5 hours a week which equates to, let's say $2 to 300 a week....you give the guy that pointed that out ( not the entire crew) an extra $50 for saving you hundreds.

You don't reward people for doing what they are supposed to do.

If you are hired to cut grass and edge and trim and blow, what I pay you dictates that job. If I pay the guy 10 an hour to mow, trim and blow, then he gets paid 10 bucks an hour. The guy doesn't get an extra something something for doing his job. He's already taking 10 bucks an hour out of your pocket to do the job he is supposed to do...why give him more money out of your pocket to do the job you're already paying him for? It makes no sense.

He does his job well or he doesn't do it at all. If you're going to give them a bonus for doing their job, then you might as well pay them that per hour and raise your hourly rate.
Reply With Quote
  #12  
Old 06-27-2013, 10:59 PM
Tom-N-Texas Tom-N-Texas is offline
LawnSite Senior Member
 
Join Date: Aug 2004
Location: ft worth texas
Posts: 369
Quote:
Originally Posted by grassmasterswilson View Post
Periodically I get a call/email from a customer about something small my crew misses. Maybe a limb left in the bed or they didn't break up clumps. Small stuff.

How do you handle that with your crew. I send them back the next day to fix it but I want to make a point that this is not acceptable.

What about sending them back on their time? When they are out unsupervised I dont want them cutting corners just to get done.

I make a point to tell them to cut the lawn like it was their girlfriend or wife's lawn. Hoping that would mean they would do the best job possible.

.....if you're only getting periodic calls about "sticks in beds" then sounds like you're doing ok. If I had a customer call me at the end of a long, hot day and complain about a stick or two in her beds my gut reaction would be, "seriously?....what's wrong with you, calling me after hours complaining about that...." My instinct would be to blame the customer, not the employee. If my employees went around picking up every stick, turning over every stone, picking up every piece of litter, rolling up every hose, blowing off every last blade of grass, I'd go broke. Not only that but I'd go bananas watching them do it, all the time watching the clock tick and my profits fizzle away.

Even so, everyone makes mistakes. Our eyes can't see everything all the time. ...the idea that an employee would have to go back on his own time is just silly. I would not do that to my employee, as my good employees are worth way more than a customer who complains about not picking up sticks or other "small things." I'd much rather have an employee who works like a freaking bat-outta-hell mad-man, making/saving me 10s of thousands of dollars each year than a guy who takes forever on a lawn because he's living in fear of me, worried about every last detail, in fear that he'd have to go back on his own time. I'm certainly not a charter member of the "look how great I can make your lawn look" club. I'm a member of the "I'll cut your lawn fast and inexpensively...and I'll do it for the next several decades, but you better not complain" club.

Last edited by Tom-N-Texas; 06-27-2013 at 11:05 PM.
Reply With Quote
  #13  
Old 06-27-2013, 11:01 PM
herler herler is offline
LawnSite Gold Member
 
Join Date: Apr 2012
Posts: 3,218
I try and remember mistakes happen and you don't have to go back and fix every little thing, the customer is simply letting us know so I acknowledge their communication and so long it is minor get on with life, how to do that.
Reply With Quote
  #14  
Old 06-28-2013, 06:38 AM
grassmasterswilson grassmasterswilson is online now
LawnSite Gold Member
 
Join Date: Mar 2007
Location: nc
Posts: 3,161
Thanks for the advice. I've been the guy on the mower for 10 years and got very few call backs. Now I'm sending a 2 man crew out without me. Part of it is nerves that the quality will drop to a point that I start losing some of the customers I worked so hard to gain.

I need to create a "duties" list for each customer to make sure they are doing what is asked.

What I find and you probably find the same thing is I tell them to make sure the watch for weeds and sticks in beds. Often by the end of a long hot day I feel it starts to become closer to mow blow go or they work on the front of the beds and not the back corner bed of the property.

We have a prune/mulch job at a 3 lawn stop today this morning. I'm gonna send them over first to start mowing while I go get the mulch. Hopefully they will be close to finishing when I arrive and we can do a walk through to show them what I expect.
__________________
GrassMasters, LLC
Wilson, NC
www.grassmasterswilson.com
Reply With Quote
  #15  
Old 06-28-2013, 07:59 AM
Tunica Tunica is offline
LawnSite Member
 
Join Date: Jul 2009
Location: North,Ms
Posts: 110
You feed your dog everyday He barks when strangers come close to the house. He is doing what He thinks he should and your happy because he does. Don't you reward your dog with a treat when he does what he is supposed to? People like treats too. Be a hard azz and the dog will run off, people for the most part are smarter than a dog! Treat them better and you wont have issue when one day you back to a solo because your two guys went somewhere else! If someone was to tell Me "you messed up" you get one day off next week no pay. I'd use that day to find another job.
Reply With Quote
  #16  
Old 06-28-2013, 08:52 AM
Caddyshack Lawn Care Caddyshack Lawn Care is offline
LawnSite Senior Member
 
Join Date: Apr 2013
Location: Columbia MO
Posts: 468
Quote:
Originally Posted by Tunica View Post
You feed your dog everyday He barks when strangers come close to the house. He is doing what He thinks he should and your happy because he does. Don't you reward your dog with a treat when he does what he is supposed to? People like treats too. Be a hard azz and the dog will run off, people for the most part are smarter than a dog! Treat them better and you wont have issue when one day you back to a solo because your two guys went somewhere else! If someone was to tell Me "you messed up" you get one day off next week no pay. I'd use that day to find another job.
Smart man.
Reply With Quote
  #17  
Old 06-28-2013, 10:27 AM
zackvbra zackvbra is offline
LawnSite Senior Member
 
Join Date: Nov 2012
Location: Lake park, ga
Posts: 515
its pretty simple. mow all the grass, trim all edges, blow all clippings that are on all driveways and walkways, and blow all clippings that are clumpy, and pick up all debris.

if they cant do all that each and every time, they aren't cut out to be a professional lawn maintenance technician, and id let them go and find someone who is passionate about their work and that can do it. just don't expect to pay them $10/hr.

I wouldn't give them bonuses for doing their job right. they should do that anyway. im paying you to do this work, im not going to pay you even more for doing it right. no sir.
__________________
My set up:
-2007 Chevy 2500hd 8.1l 4x4
-7x18 enclosed trailer
-Grasshopper front mount 61", gravely 52"
-36" Gravely Walkbehind, 21" exmark push mower
-Stihl everything
Reply With Quote
  #18  
Old 06-29-2013, 10:19 AM
DA Quality Lawn & YS's Avatar
DA Quality Lawn & YS DA Quality Lawn & YS is online now
LawnSite Fanatic
 
Join Date: Sep 2007
Location: Rochester, MN
Posts: 7,761
Quote:
Originally Posted by grassmasterswilson View Post
Periodically I get a call/email from a customer about something small my crew misses. Maybe a limb left in the bed or they didn't break up clumps. Small stuff.

How do you handle that with your crew. I send them back the next day to fix it but I want to make a point that this is not acceptable.

What about sending them back on their time? When they are out unsupervised I dont want them cutting corners just to get done.

I make a point to tell them to cut the lawn like it was their girlfriend or wife's lawn. Hoping that would mean they would do the best job possible.
What if the grass was soaking wet when they mowed...you are going to have a few clumps. You have to weigh a customer's complaint to deem if it is reasonable or not. Most of the ones (which are few) that I get are not really reasonable complaints, i.e. customer expects you to work magic in less than ideal conditions.
__________________
7x14 Stealth SE Enclosed with 48" side ramp
08 Toro Z400 48" deck, 21HP Kaw with EZ Vac twin bag
09 Exmark Turf Tracer HP 36"
21" Toro SR4 Super Recycler
Stihl KM90 Kombi w/ straight shaft trimmer & tiller heads
Husqvarna 125B Blower
PG Magnum
Turfco XT5 Aerator
Turfco LS-22 Overseeder

I can do all things through Him who gives me strength.
Philippians 4:13
Reply With Quote
  #19  
Old 06-29-2013, 04:55 PM
SaberLawnCare SaberLawnCare is offline
LawnSite Member
 
Join Date: Sep 2011
Location: St Louis Mo
Posts: 236
Quote:
Originally Posted by Tunica View Post
You feed your dog everyday He barks when strangers come close to the house. He is doing what He thinks he should and your happy because he does. Don't you reward your dog with a treat when he does what he is supposed to? People like treats too. Be a hard azz and the dog will run off, people for the most part are smarter than a dog! Treat them better and you wont have issue when one day you back to a solo because your two guys went somewhere else! If someone was to tell Me "you messed up" you get one day off next week no pay. I'd use that day to find another job.
The "treat" is the $12 bucks an hour he's paying them to do the job correctly in the first place.
Reply With Quote
  #20  
Old 06-29-2013, 06:30 PM
sehitchman sehitchman is online now
LawnSite Senior Member
 
Join Date: Apr 2009
Location: West, GA
Posts: 533
I'm not on one side or the other in this debate. When you do give a spif or bonus, do it in the form of lunch or a gift card at a restaurant, the cost will be less. No ss match or benefits to pay.
__________________
If I moved 30 miles, I could join the Alabama Gang group
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump





Powered by vBulletin® Version 3.8.6
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Copyright ©1998 - 2012, LawnSite.comô - Moose River Media
All times are GMT -4. The time now is 02:06 AM.

Page generated in 0.07470 seconds with 9 queries