Go Back   LawnSite.comô - Lawn Care & Landscaping Business Forum, Discuss News & Reviews > Sponsor Forums - Discuss with Sponsors Directly > Lawn Mowing Equipment & Accessories * * * * SPONSOR FORUMS > Hustler Turf Equip
User Name
Password
Home Products Find a Dealer News About Us Contact Us Mark Forums Read


Hustler Turf Equip Lawn Mowers & Turf Care Equipment

Reply
 
Thread Tools Display Modes
  #1  
Old 07-15-2013, 07:33 PM
rdonnelly rdonnelly is offline
LawnSite Member
 
Join Date: Jul 2013
Location: TX
Posts: 3
MIA FasTrak 54" mounting bracket

I bought a new FasTrak 54" with a bagger kit 7/1/2013 and the dealer still has not received the additional mounting bracket for the bagger kit. The have no ETA or tracking information. I have a new mower and knee high grass I can't mow. I have searched for the bracket so I can buy one on my own, but I can't find it anywhere. I am ready to walk away from the deal and go with another manufacturer. The reason I chose Hustler was for there customer service, but 15+ days for a bracket seems excessive. I am afraid if I need something more difficult to source I may left in the cold.
Reply With Quote
  #2  
Old 07-16-2013, 09:54 AM
hustlermidwest hustlermidwest is offline
Sponsor
 
Join Date: Sep 2012
Location: Chicago, Ill
Posts: 556
rdonnelly,
I'm on vacation with the family but shoot me a pm with your email address and I'll get the sales rep in your area of Texas to contact you and resolve your issue.

Brian O
Reply With Quote
  #3  
Old 07-16-2013, 10:50 AM
hustlermidwest hustlermidwest is offline
Sponsor
 
Join Date: Sep 2012
Location: Chicago, Ill
Posts: 556
Who's your dealer?
Reply With Quote
  #4  
Old 07-16-2013, 11:26 AM
hustlermidwest hustlermidwest is offline
Sponsor
 
Join Date: Sep 2012
Location: Chicago, Ill
Posts: 556
Sent an email to Bills rep from Hustler. I'll let you know when he gets back to me later today.

Brian O
Reply With Quote
  #5  
Old 07-17-2013, 10:03 AM
hustlermidwest hustlermidwest is offline
Sponsor
 
Join Date: Sep 2012
Location: Chicago, Ill
Posts: 556
I understand the dealer has called you and let you know of the delay and why. It doesn't happen often but numbers get turned around and mess things up. Hopefully it is on it's way.

Brian O
Reply With Quote
  #6  
Old 07-17-2013, 10:24 AM
rdonnelly rdonnelly is offline
LawnSite Member
 
Join Date: Jul 2013
Location: TX
Posts: 3
They called yesterday and informed of the entire situation. I appreciate the help. I hope to get the mower tomorrow, I am excited to try it out.
Reply With Quote
  #7  
Old 07-22-2013, 03:25 PM
hustlermidwest hustlermidwest is offline
Sponsor
 
Join Date: Sep 2012
Location: Chicago, Ill
Posts: 556
I'm back from vacation, how's the mower..

Brian O
Reply With Quote
  #8  
Old 07-22-2013, 03:41 PM
rdonnelly rdonnelly is offline
LawnSite Member
 
Join Date: Jul 2013
Location: TX
Posts: 3
I apologize, I should have responded sooner. It is AMAZING. I can mow the entire yard in less than 45 minutes and that includes emptying the grass catcher. The cut is superb it looks like a golf course. The grass catcher picks up everything, I live in south Texas and we have sand spurs everywhere. I have mowed twice since I got the mower and I can already see a reduction. I am thoroughly impressed with the quality of the machine. It is pricey, but you get what you pay for. It saves me about 2 hours every time I mow. Thanks again for all your help.
Reply With Quote
  #9  
Old 07-22-2013, 03:47 PM
hustlermidwest hustlermidwest is offline
Sponsor
 
Join Date: Sep 2012
Location: Chicago, Ill
Posts: 556
cool, I always like a happy ending!

Brian O
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -4. The time now is 04:44 AM.

Forum Rules:

This hustlerturfequipment.com sponsored forum is administrator monitored. LawnSite.com does not allow any manufacturer competitor attacks and will strongly enforce this. If you want your discussion to be viewable by the public and responded to in a professional manner then please keep your discussions professional and to the point.

All discussions are viewed by the administration before being released to the public. Your post may not be made viewable for up to 48 hours. Please allow the manufacturer representative enough time to respond to your question or comment once made viewable.

LawnSite.com is not affiliated with the Excel Hustler company. This forum is provided by LawnSite.com to Excel Hustler in order to better server their customers


Powered by vBulletin® Version 3.8.6
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Copyright ©1998 - 2012, LawnSite.comô - Moose River Media
Lawnsite,  Plowsite, WeldingWeb, LawnCareSuccess, Everythinggreen, & Lawnbusiness.net are trademarks of Lawn Care Success, Inc

Page generated in 0.06732 seconds with 9 queries