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Old 08-09-2013, 07:04 PM
Sonnie Parker Sonnie Parker is offline
LawnSite Member
Join Date: Jun 2002
Location: Luverne, Alabama
Posts: 167
Local dealers and warranty service... particularly Echo

I purchased several pieces of Echo equipment from WiseSales to take advantage of accumulative savings in the hundreds. However, there is a downside to buying from them... you have to take the equipment to a local dealer for warranty work, which makes sense especially if it is a motor or service issue and not just a simple user serviceable replacement part. However, it may not make sense depending on your local dealer.

On a PAS-280 Multi Attachment Tool that I purchased, the coupling that holds/clamps the attachment to the main unit broke where the nut tightens it. Of course I called WiseSales to see about a warranty claim and they advised me to take it to a local dealer. It seems like Wise could charge me for the part, once I send the broken piece back, they could credit me. Not sure why it would not be simple enough for Echo to allow them to replace the part under warranty via mail, none the less, it is the way it is, and Echo does not allow it.

One local dealer tells me if I did not purchase the products from him that he will not do warranty work. I probably would have initially purchased from him, but he did not want to sell me what I wanted and insisted I buy something else... and he wasn't willing to give any discount claiming there was no markup in Echo equipment.

Upon calling the other local dealer and explaining what happened, he immediately blurted out, "That won't be covered!" ... lol ... Okay... now I am curious, "Really, why is that?" He replied, "Something like that isn't going to be covered." Finally after me trying to liven up the grumpy old man... he tells me to bring it in to him and he'll see, but he would have to send a claim in to Echo to find out if it was covered. So at least it went from not being covered to it may be covered. I then asked, "So how long do you expect that might take?"... he replied, "Well, it took 7 days for the last claim I sent in."

You know... I might would have purchased from the second dealer had they been willing to give me a discount for buying so much equipment at one time, but they were not. They would not even discuss it.

I guess I am fortunate enough now to have another dealer who sells several other brands that is local to me and is willing to discount his products and compete with others who discount products. While it isn't Echo, he does sell reputable name brand products... and he services what he sales and has absolutely no issues servicing a product even if you did not purchase from him. He his friendly and energetic... he wants my business and his service is genuine... not grumpy.

I'll just buy the part for the Echo... about 25-30 bucks. I saved way more than that anyway, but I am done with Echo equipment.

I realize there is something to be said by dealing with a local dealer, but if the local dealers are fuddyduds, then I have no desire to deal with them. If you want my business, act like you want it and treat me like you want it.

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