Register free!

The Green Industry's Resource Center



Reply
 
Thread Tools   Display Modes
  #11  
Old 11-25-2013, 11:45 PM
A. W. Landscapers, Inc.'s Avatar
A. W. Landscapers, Inc. A. W. Landscapers, Inc. is offline
LawnSite Bronze Member
 
Join Date: Oct 2013
Location: Fort Worth, Texas
Posts: 1,305
A dripping hose can't possibly flood a basement in two days unless the end of the hose is placed inside the basement. The problem isn't the leaky hose, the problem is a leaky foundation.

Ask her if she intends to sue the contractor who built the house with the leaky foundation or if she is just going to get her leaky foundation repaired and properly sealed. Then ask her to pay you in cash for the services rendered. Her paying you for services rendered and her seeking a judgement against you for restitution for alleged damages to her property are two separate and non related issues. If she refuses to pay you the money that she owes you, immediately file a lien on the property and suspend services indefinitely.
__________________
Regards,
Scott
A. W. Landscapers, Inc.
www.awlandscapers.com

Hustler X-One 60"
Wright Stander RH 36"
eXmark 21" ECXKA21 Mower
Stihl FC110 Edger
Stihl FS90 Trimmer
Stihl FS55R Trimmer
Stihl HS56C Hedge Trimmer
Stihl MS391 25" Bar Chainsaw
RedMax EBZ7100 Blower
Earthquake 16" Rear Tine Tiller
Honda 9" Mini Tiller FG110
2014 GMC Sierra Denali HD
7' x 16' Enclosed V-Nose Trailer
6' x 12' Dump Trailer
Equipment & Work thread: http://www.lawnsite.com/showthread.php?t=415830
Reply With Quote
  #12  
Old 11-25-2013, 11:58 PM
TheLugNutZ TheLugNutZ is offline
LawnSite Senior Member
 
Join Date: Sep 2013
Location: Howell, NJ
Posts: 348
No way a hose dripping could have caused that. I would bet there is evidence that something else was of cause or this is an ongoing issue... Must happen every time it rains. I would def let the insurance co know, they will most likely send out an adjuster to inspect the damage.
Posted via Mobile Device
Reply With Quote
  #13  
Old 11-26-2013, 11:26 AM
dnc19694339 dnc19694339 is offline
LawnSite Member
 
Join Date: Jan 2009
Posts: 208
Dont let this customer push you around. If you give them an inch they will take a mile. You can be polite and stern at the same time. Tell her there is no way you guys caused this and that is that. This is not a $50 fix you can take care of just to keep the account, this sounds like a big deal and she is trying to get you to take the fall for it.
Reply With Quote
  #14  
Old 11-26-2013, 11:38 AM
THORNTON SERVICES LLC's Avatar
THORNTON SERVICES LLC THORNTON SERVICES LLC is offline
LawnSite Senior Member
 
Join Date: Jan 2013
Location: Morgantown WV and surounding areas.
Posts: 268
You pointed out the problem in the opening statement PITA customer , get this settled quickly , be sturn and professional and as soon as this is settled get rid of this customer don't worry about the cuts money some things are better left alone and move on will cost you more than what its worth to collect unless she owes you a lot of money then that's a different story. these type of customers are bad for business move forward as soon as possible. my opinion.
Reply With Quote
  #15  
Old 11-26-2013, 11:48 AM
Trees Too's Avatar
Trees Too Trees Too is offline
LawnSite Senior Member
 
Join Date: Oct 2013
Location: USDA Zone 6a
Posts: 989
"Professional" customer ALERT

There are the P.I.T.A. customers. And then there are "professional" customers. (The ones that know how to work the system to their advantage.) The "'veiled threats'" are the worse because you're not certain what they are thinking/planning, and you could be blindsided!!!
Reply With Quote
  #16  
Old 11-27-2013, 12:37 PM
MLSHP MLSHP is offline
LawnSite Member
 
Join Date: Feb 2009
Location: Highland Park, IL
Posts: 5
Quick update: told the soon-to-be-ex customer that I was willing to cover damages not exceeded $400 - which to me is worth it to get this P.O.S. off my hands. She agreed. Her story was full of holes, and while I can't prove we are not to blame, she can't prove that we are. I figured, let's end this quickly. Being direct and stern is a great way to deal with customers who NEED to be told how things work.

Thanks again, fellas!
Reply With Quote
  #17  
Old 11-27-2013, 12:43 PM
TheLugNutZ TheLugNutZ is offline
LawnSite Senior Member
 
Join Date: Sep 2013
Location: Howell, NJ
Posts: 348
By doing that you are admitting to causing the damage BUT that you are unwilling to PAY for any more then $400 worth. I wouldnt give her a dime, she got over on you.

Now here is what you MUST do. Write some type of contract that says by accepting the $400 she CANNOT look for more damages in the future and by accepting the $400 the issue is closed and cannot be re-opened.
(may not stand in court, but well worth having it on paper).

Remember though, any liability is liability and by paying $400 its basically admitting liability. (IMO not a lawyer, just an insurance agent..)
Reply With Quote
  #18  
Old 11-27-2013, 01:35 PM
tonygreek's Avatar
tonygreek tonygreek is offline
LawnSite Silver Member
 
Join Date: Aug 2004
Location: Lancaster, PA
Posts: 2,827
Quote:
Originally Posted by MLSHP View Post
Quick update: told the soon-to-be-ex customer that I was willing to cover damages not exceeded $400 - which to me is worth it to get this P.O.S. off my hands. She agreed. Her story was full of holes, and while I can't prove we are not to blame, she can't prove that we are. I figured, let's end this quickly. Being direct and stern is a great way to deal with customers who NEED to be told how things work.

Thanks again, fellas!
Not only did she work you over, you're quite likely opening the door to future cash-ins on her part. If you don't have an attorney draw up a settlement agreement, I would think you can expect it. It's just a matter of when.
__________________
a guy who knows the lawn industry, branding, and web strategy
Reply With Quote
  #19  
Old 11-27-2013, 01:38 PM
MLSHP MLSHP is offline
LawnSite Member
 
Join Date: Feb 2009
Location: Highland Park, IL
Posts: 5
Relax, Tony. I've got this under control, boss.
Reply With Quote
  #20  
Old 11-27-2013, 01:38 PM
tonygreek's Avatar
tonygreek tonygreek is offline
LawnSite Silver Member
 
Join Date: Aug 2004
Location: Lancaster, PA
Posts: 2,827
Quote:
Originally Posted by TheLugNutZ View Post
Remember though, any liability is liability and by paying $400 its basically admitting liability. (IMO not a lawyer, just an insurance agent..)
Bingo. Both your insurance agent and attorney would smack you in the head with a phone book for proposing, and agreeing, to this.
__________________
a guy who knows the lawn industry, branding, and web strategy
Reply With Quote
Reply

Tags
allegation , customer , damage , insurance , property

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump





Powered by vBulletin® Version 3.8.6
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Copyright ©1998 - 2012, LawnSite.comô - Moose River Media
All times are GMT -4. The time now is 07:49 AM.

Page generated in 0.07408 seconds with 9 queries