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  #11  
Old 01-01-2014, 12:04 PM
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CNYScapes CNYScapes is offline
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Location: very cold place
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Ive got one season down on SAP and have been pretty happy with it. I have had a few issues but none too bad. I run it on Firefox and that seems to help. I just bought 3 tablets and have high hopes for the mobile app coming out.

I did take a long look at Real Green last month and the marketing portion of it is the best around. That is really the only thing I think they have up on service autopilot. Plus Real Green does not integrate with quickbooks, Im not really sure how that would work out.

If Jonothan EVER actually gets the marketing going, SAP would be hard to beat. IMO thats my 2cents
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  #12  
Old 01-11-2014, 04:52 PM
GaryBK GaryBK is offline
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Real Green doesn't integrate with QuickBooks???
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  #13  
Old 01-11-2014, 11:32 PM
GreenGuysLC GreenGuysLC is offline
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Join Date: Apr 2010
Location: Killen Al
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SAP has came a long way, but the last update seemed to really take away more than it gained. It is now causing me more work in some areas. It has great email invoicing, and very simple credit card processing. I dont use the client portal but am considering it. Just dont like the added cost. And why SAP wants to charge 20$ per user?? That really gets me but I do have added users on it. Overall it is still the best one I have found but I am always looking for something better.
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  #14  
Old 01-21-2014, 10:53 AM
germann germann is offline
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Location: Central Ohio
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Qxpress

We are 10 year Qxpress users and really like it. It is affordable, syncs with QuickBooks so all your accounting stays the same, and works great for maintenance. Most accountants want to see a major program used for book keeping-I would not recommend using anything other than QuickBooks or other major players for this function. Lawn apps, mowing, you name it-all are perfect on qxpress. We run 700k in revenue with no problems. There is a multi-day project option with it. We seldom do multi-day projects (think landscape design build-a 10,000 patio, etc.) The little I have scheduled multi day projects, I am not real fond of the way it works. Could just need educated. If you are primarily maintenance, it is super.
It has a STEEP learning curve. Any program that has the flexibility to solve all the problems you face will. You need to be prepared to invest serious office time into it's operation. If you are not good at regular, day to day data entry, discipline yourself! The time savings, reduced headaches, and absolute ease of use are only realized if you use it properly 100% of the time. If you are lazy/sloppy with office work, nothing will fix this-the problem is you. I cannot see us living with out it, but we are very particular in data entry. For example, I can enter a new client in 2-3 minutes, process a mowing route with 15-20 properties at the end of the day in 5 minutes, and run monthly invoices at the end of a month for hundreds of clients in 1-2 hours, including emailing those that want emailed, printing those that are printed. For a 700k maintenance operation, I am the only office staff and I do all the sales too. A customer can call me and request a one time mowing a year from now, and within two minutes I can have it scheduled in a manner that we cannot miss when the time comes. I can schedule a 6 step application program in 5 minutes for an existing client. It has multiple ways of sorting-our snow route is different than our normal sorting route-you just assign a secondary number to each snow client, and two clicks re-sorts the snow route to it's different sequence. Again, this program is perfect for residential and commercial maintenance of all kinds.
They have user conferences, and I would highly recommend going.
My other gripe is their mobile software is not usable. We want more mobile options, and are getting impatient for their release of a new setup...
Hindsite is used by friends of ours in multi-million dollar operations. It has a perfect mobile setup, and is from what I know awesome too. I would check both out.
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  #15  
Old 01-21-2014, 11:53 AM
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Locqus Locqus is offline
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Quote:
Originally Posted by cbservicesllc View Post
I know this has been brought up before, but Iím looking for the latest opinions, not stuff from two years ago.

I am looking for a good piece of software that doesnít kill my budget (Iím fairly small). I already use Quickbooks, so I could care less about accounting (but it would be nice to integrate with QB). I am looking for a scheduling and routing software that I can use with Android tablets (I already have them, so no iPads) for my employees. I want them to be able to see route notes for the job, clock in and out, and even add notes or have prompts for them to assess. I would also like the ability for these times and dates to be reflected to the customer on their invoice. My higher end clients appreciate this and I believe this helps me to retain them season to season.

A customer portal online where they can see service history, invoices, and pay online would be AWESOME! The complicated part of this (maybe) is that I am the office guy and Iím out in the field. A lot of these vendors claim to lessen the need for office staff, but that doesnít mean zero office staff like the situation I am in. I need something that works well for two lawn maintenance crews, one fertilizer/herbicide guy, one irrigation service tech, and four plow trucks for snow (I told you I was small). If I need to have two vendors, one for lawn/irrigation, one for snow I guess that works, but one solution is preferable.

I currently use Service Auto Pilot. I had all the hopes in the world for it, but unfortunately the latest update doesnít seem up to par. The system seems very laggy no matter what browser or internet connection Iíve used (Iíve tried several). The snow dispatching also leaves A LOT to be desired. When you start at 10pm for example and the clock turns midnight, you have to manually set the date back. The system should figure out that the route needs to be completed once it is dispatched regardless of date. They have acknowledged their snow system sucks, but Iím not sure that I want to wait for it to be fixed. They seem to be understaffed and some of the staff really appears to not know the system.

I know it seems like it, but Iím really not that high maintenance, I just want something that works. Iíve set the bar high for tracking and relaying that info to my clients, but as I get more clients, this is harder to do.

Iíve also looked into Real Green (expensive), Arbor Gold (expensive), Crew Tracker (expensive), Hindsite, Jobber, QXpress, Clip, and Groundskeeper/Blizzard Buster. Any opinions or experiences would be appreciated!!!

The older stuff never keeps up with the new age! Locqus launched a few months ago and was created with my lawn company in mind. We are a completely free app and web based system for job, time and payment management. We would love to know any feedback on features you would like to implement over the next couple months. We currently have QB integration coming in 2-3 weeks and a "routing" section by mid spring. Completely free, easy to setup and on ramp, worth a look. Run it through my 3 truck crew and love it.

www.locqus.com. Paul@locqus.com for any questions.
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  #16  
Old 01-21-2014, 09:05 PM
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Trader Rick Trader Rick is offline
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Join Date: Jan 2008
Location: Chiefs Country
Posts: 50
Quote:
Originally Posted by cbservicesllc View Post
I know this has been brought before, but Iím looking for the latest opinions, not stuff from two years ago.

I am looking for a good piece of software that doesnít kill my budget (Iím fairly small). I already use Quickbooks, so I could care less about accounting (but it would be nice to integrate with QB). I am looking for a scheduling and routing software that I can use with Android tablets (I already have them, so no iPads) for my employees. I want them to be able to see route notes for the job, clock in and out, and even add notes or have prompts for them to assess. I would also like the ability for these times and dates to be reflected to the customer on their invoice. My higher end clients appreciate this and I believe this helps me to retain them season to season.

A customer portal online where they can see service history, invoices, and pay online would be AWESOME! The complicated part of this (maybe) is that I am the office guy and Iím out in the field. A lot of these vendors claim to lessen the need for office staff, but that doesnít mean zero office staff like the situation I am in. I need something that works well for two lawn maintenance crews, one fertilizer/herbicide guy, one irrigation service tech, and four plow trucks for snow (I told you I was small). If I need to have two vendors, one for lawn/irrigation, one for snow I guess that works, but one solution is preferable.

I currently use Service Auto Pilot. I had all the hopes in the world for it, but unfortunately the latest update doesnít seem up to par. The system seems very laggy no matter what browser or internet connection Iíve used (Iíve tried several). The snow dispatching also leaves A LOT to be desired. When you start at 10pm for example and the clock turns midnight, you have to manually set the date back. The system should figure out that the route needs to be completed once it is dispatched regardless of date. They have acknowledged their snow system sucks, but Iím not sure that I want to wait for it to be fixed. They seem to be understaffed and some of the staff really appears to not know the system.

I know it seems like it, but Iím really not that high maintenance, I just want something that works. Iíve set the bar high for tracking and relaying that info to my clients, but as I get more clients, this is harder to do.

Iíve also looked into Real Green (expensive), Arbor Gold (expensive), Crew Tracker (expensive), Hindsite, Jobber, QXpress, Clip, and Groundskeeper/Blizzard Buster. Any opinions or experiences would be appreciated!!!
What was your impression of Hindsite?
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  #17  
Old 01-22-2014, 03:30 PM
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Fresh_Cut Fresh_Cut is offline
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Quote:
Originally Posted by TuffTurfLawnCare View Post
Not sure about SAP but Jobber has been making alot of updates, including alot of the stuff you wanted. The exception to that is a customer portal, but supposedly its in the works. I too am looking into options for 2014 to run on an android tablet. Right now I am leaning towards Jobber, I just wish they had a customer portal. But atleast they actually have real card processing, not just PayPal. The way I understand it is I can email an invoice, and the invoice will contain a link to a secure site to make the payment. You can still use paypal, or they have two other processors you can choose. The other two are currently charging 2.9% and $.30 per swipe.
That's exactly what PayPal charges me now, I have their "PAY NOW" button my website.

Also, what do you mean when you say "customer portal"? So the customer can log in and see their account, billing, payments, schedule, & notes?

I'm not so concerned about that.
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  #18  
Old 03-11-2014, 11:32 PM
cbservicesllc cbservicesllc is offline
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Quote:
Originally Posted by Trader Rick View Post
What was your impression of Hindsite?
Posted via Mobile Device
I haven't tested Hindsite yet... I use SAP now and I'm getting tired... how about you?
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