Register free!
Search
 
     

The Green Industry's Resource Center


Click for Weather
Reply
 
Thread Tools Display Modes
  #41  
Old 01-29-2014, 10:27 AM
DaveyBlue32 DaveyBlue32 is offline
LawnSite Member
 
Join Date: Sep 2011
Location: Collegeville,PA
Posts: 111
Quote:
Originally Posted by Arvydas View Post
That sounds like me. Funny about the aphids. Very true though! I emphasize full service garden care/horticulture in my business.
Posted via Mobile Device
See guys, I'm not the only one who cares about holding myself and my industry to very high standards and living as though chlorophyll flowed through my veins. LOL
Posted via Mobile Device
Reply With Quote
  #42  
Old 01-29-2014, 03:39 PM
Richard Martin's Avatar
Richard Martin Richard Martin is offline
LawnSite Fanatic
 
Join Date: Mar 2000
Location: Greenville, NC
Posts: 14,490
Quote:
Originally Posted by echo View Post
As to the dealership comparison, its pretty ridiculous. A dealership will do anything they can to get your business no matter what you drive.
I find the analogy appropriate. He wasn't insinuating that a dealer may actually do this, just asking how you would like it if they did.

How about if your favorite gas station raised your price per gallon by 50 cents because he saw you at another gas station? Or your grocery store added 10% to your purchase price because you also shop at another grocery store sometimes?

I look at it this way, if you charge them an extra $5 just for taking them back then you weren't charging enough to begin with. We don't set the prices, the customer does.
__________________
Serving Greenville, Winterville and Ayden NC



Reply With Quote
  #43  
Old 01-29-2014, 04:52 PM
Groomer's Avatar
Groomer Groomer is offline
LawnSite Bronze Member
 
Join Date: Jun 2006
Location: south west ohio institute of lawn grooming
Posts: 1,295
Quote:
Originally Posted by Richard Martin View Post
We don't set the prices, the customer does.
one of the reasons we're still at 1999 prices.
Reply With Quote
  #44  
Old 01-29-2014, 05:14 PM
ducnut ducnut is offline
LawnSite Bronze Member
 
Join Date: May 2013
Location: central IL
Posts: 1,126
Quote:
Originally Posted by Groomer View Post
one of the reasons we're still at 1999 prices.
And, unfortunately, some LCOs are fine cutting for that. If everybody would quit cutting for that, eventually, the prices will come up. But, some people don't understand, no matter how many times it's explained to them.
__________________
1st Class Lawn Service

'13 Hustler X-ONE, 60", Kohler ECV749 EFI
'05 Hustler FasTrak, 42", Honda GXV530
'13 Toro Timemaster 30"
'02 Lawn Boy SilverPro 21"
Stihl BR600 blower
Stihl BG55 blower
Stihl FS55R trimmer
Stihl KM55R Kombi system
Stihl MS180C chain saw
Stihl HS45 hedge trimmer
RedMax Reciprocator
Echo SRM225 trimmer
Echo GT-2000 trimmer
Gravely WB edger
'14 Ariens Compact 24" Sno-Thro
'08 Troy Bilt Squall 2100
'06 Chevrolet Silverado
'13 Bravo Star, 7'X12', V-nose
Reply With Quote
  #45  
Old 01-29-2014, 06:03 PM
echo echo is offline
LawnSite Bronze Member
 
Join Date: Oct 2012
Location: somewhere out there
Posts: 1,167
Quote:
Originally Posted by Richard Martin View Post
I find the analogy appropriate. He wasn't insinuating that a dealer may actually do this, just asking how you would like it if they did.

How about if your favorite gas station raised your price per gallon by 50 cents because he saw you at another gas station? Or your grocery store added 10% to your purchase price because you also shop at another grocery store sometimes?

I look at it this way, if you charge them an extra $5 just for taking them back then you weren't charging enough to begin with. We don't set the prices, the customer does.
Am I on the gas station or grocery stores schedule? Do they have somebody scheduled to specifically take care of me on a specific day or time? Obviously not, therefore I have no feelings on it as its not pertinent to the situation.

If I wasnt charging enough, then why would the customer be looking for a better price to begin with?

I set my prices, not the customer. If they agree, I'm happy to have them. If they don't, I move on.
Posted via Mobile Device

Last edited by echo; 01-29-2014 at 06:10 PM.
Reply With Quote
  #46  
Old 01-29-2014, 06:48 PM
Richard Martin's Avatar
Richard Martin Richard Martin is offline
LawnSite Fanatic
 
Join Date: Mar 2000
Location: Greenville, NC
Posts: 14,490
Quote:
Originally Posted by echo View Post
Am I on the gas station or grocery stores schedule? Do they have somebody scheduled to specifically take care of me on a specific day or time? Obviously not, therefore I have no feelings on it as its not pertinent to the situation.

If I wasnt charging enough, then why would the customer be looking for a better price to begin with?

I set my prices, not the customer. If they agree, I'm happy to have them. If they don't, I move on.
No, you actually have it easier than the store does. The store has to hire labor to stand around and wait, just in case you come in. If the store doesn't have reserve staff ready to go just in case there's a rush, the customers ultimately get tired of poor service and shop somewhere else. You already know what your labor load is before you even start the day.

You don't set your prices. If you set them too high, no one will purchase your service. You will either lower the price to where the customer thinks they're getting a good value for their money, or you go out of business.

This is fact. I've done this to 3 of my service providers in the last 2 years. One was my garbage man. We pay for our own garbage collection where we live. For 3 years in a row the cost went up. After the second year I told them not to raise the price again. Well they did raise the price the third year and now I have a new garbage service. I set the price I was willing to pay, not the garbage service.
__________________
Serving Greenville, Winterville and Ayden NC



Reply With Quote
  #47  
Old 01-29-2014, 07:09 PM
echo echo is offline
LawnSite Bronze Member
 
Join Date: Oct 2012
Location: somewhere out there
Posts: 1,167
Sounds like you have time to deal with squabblers or perhaps are one. Im betting the garbage service will feel zero affect and will pick up somebody who was upset with the service youre using now and switched over to your former service. I'm also betting your new garbage service will eventually also raise their rates on you, and you'll pay it. After all, theres only so many garbage services and you need to get rid of your garbage.

Also sounds like you feel that dealing with squabblers is a good idea. Perhaps you need more/their work. I dont. Nor am I going to coddle or run back to them when/if they get themselves into a bind after they drop me for someone else without raising my price.

I know what my cost to do business is and set my rate accordingly. My rate is fair. You have the idea that by me raising my price $5 to take the customer back that I wasn't charging enough to begin with. Again, nonsense. It may take awhile but squabblers eventually run out of people to do work for them to where they don't have much choice to pay more. After all they called me/you back. Taking them back and being at their beck and call after they dropped you for someone else is when your customer runs your business and sets your price. This is where you should realize you need better customers.
Posted via Mobile Device

Last edited by echo; 01-29-2014 at 07:18 PM.
Reply With Quote
  #48  
Old 01-29-2014, 10:09 PM
Roger Roger is offline
LawnSite Fanatic
 
Join Date: Dec 1999
Location: McMurray, PA
Posts: 5,794
Quote:
Originally Posted by echo View Post
.... but squabblers eventually run out of people to do work for them to where they don't have much choice to pay more. .....
This would be true if grass cutters were offering unique services. There is nothing unique here. The line of people waiting to service those you don't want is long. The line will never run dry. The customer will alwalys find somebody who will work for what they are willing to pay. Newbies are always getting into the game because the service is low-cost entry, no skills or training are needed. They are willing to take new customers at prices the customer wants to pay. Grass cutters are unable to corner the market because of the menail task it is, low-cost entry, and skill levels.

If you with to have clout in setting high prices, then you need something unique that nobody else can offer.
Reply With Quote
  #49  
Old 01-29-2014, 10:14 PM
echo echo is offline
LawnSite Bronze Member
 
Join Date: Oct 2012
Location: somewhere out there
Posts: 1,167
Newbies and low ballers can deal with the squabblers. They belong together. In most cases newbies and low ballers dont last. Hence the squabblers are usually always looking for a new/better deal...but not all customers are squabblers. Good customers appreciate good/great service at a fair price.

Theres a difference between setting fair prices and high prices.
Posted via Mobile Device

Last edited by echo; 01-29-2014 at 10:21 PM.
Reply With Quote
  #50  
Old 01-30-2014, 09:01 AM
ducnut ducnut is offline
LawnSite Bronze Member
 
Join Date: May 2013
Location: central IL
Posts: 1,126
Quote:
Originally Posted by echo View Post
Im betting the garbage service will feel zero affect and will pick up somebody who was upset with the service youre using now and switched over to your former service. I'm also betting your new garbage service will eventually also raise their rates on you, and you'll pay it. After all, theres only so many garbage services and you need to get rid of your garbage.
That's not what has happened, here. We have a huge, corporate trash service that continually gobbles up smaller companies, to gain area, and raises the rates. About 5 years ago, a couple brothers got together and bought a decent garbage truck and a small set of routes from their employer who was primarily a roll-off provider. Initially, they set their rates at $3/mo cheaper than the big company. It was like the plague spreading. All the green totes in town were being replaced by brown ones. These two guys couldn't get totes out fast enough in their pickup, so they bought a 20' trailer to get more out, per night (because they were picking up trash, all day). Today, they are still cheaper, than the corporate guys. The big company has laid off nearly all their drivers, eliminated office personnel, and laid off nearly all their mechanics. To say that one customer leaving a service provider doesn't affect them, is short-sighted. If one leaves, then another, and another, eventually word gets around, people get frustrated, and that one turns into a bunch. My alley splits 3-block long, dead end streets. There is only one green tote left, in the length of it, and it's a house where the three adults who live there all pull a government check. Your tax dollars are keeping the corporate giant in my alley. Your tax dollars sided, roofed, and put new guttering on their house.

Quote:
Originally Posted by echo View Post
Also sounds like you feel that dealing with squabblers is a good idea. Perhaps you need more/their work. I dont. Nor am I going to coddle or run back to them when/if they get themselves into a bind after they drop me for someone else without raising my price.
For me, I only see potential. Every person I see, meet, or talk to is a potential client. If not them, then, it could be someone they may know. Not everyone in their circle is going to be the way you describe.
__________________
1st Class Lawn Service

'13 Hustler X-ONE, 60", Kohler ECV749 EFI
'05 Hustler FasTrak, 42", Honda GXV530
'13 Toro Timemaster 30"
'02 Lawn Boy SilverPro 21"
Stihl BR600 blower
Stihl BG55 blower
Stihl FS55R trimmer
Stihl KM55R Kombi system
Stihl MS180C chain saw
Stihl HS45 hedge trimmer
RedMax Reciprocator
Echo SRM225 trimmer
Echo GT-2000 trimmer
Gravely WB edger
'14 Ariens Compact 24" Sno-Thro
'08 Troy Bilt Squall 2100
'06 Chevrolet Silverado
'13 Bravo Star, 7'X12', V-nose
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump





Powered by vBulletin® Version 3.8.6
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Copyright ©1998 - 2012, LawnSite.comô - Moose River Media
All times are GMT -4. The time now is 05:24 AM.

Page generated in 0.09756 seconds with 9 queries