Register free!

The Green Industry's Resource Center



Reply
 
Thread Tools   Display Modes
  #11  
Old 04-30-2014, 01:32 AM
scag2015 scag2015 is offline
LawnSite Senior Member
 
Join Date: Feb 2014
Location: Chattanooga TN.
Posts: 923
Quote:
Originally Posted by OakNut View Post
Sounds like you already understand the problem and what to do about it.

If they don't want to compromise, it may be in your best interest to move on.
The customer is NOT always right and in the end, do you want to lose one customer, or potentially several.

This is the same as the "cut it shorter next time" idiots. "Oh, sure. I'll scalp your lawn and make it look like crap and then you drop me and nobody else will hire me because your lawn looks like crap."
Buh - bye.
Yes seems like he's got it just needs to do it and my quote "customer is always right even when he's wrong" you're correct, there mostly always wrong I'm not saying to damage their property by doing what they said to do, defiantly more of a light seance of taking the customers option, but for best service explain to them the health way/proper way to do things
Why I put the quote (as and example) I have a great customer I've done for quite a few years great guy loves to have everything looking great and has great grass etc. says one time to me cut a 3" (fescue) (which on such nice fescue and other fescue lawns I actually cut around 4") but his grass was about 12" (he let it grow a lot before he wanted to do first cut) (he likes to call for the first time) but he said he knows that I should be using the rule of thirds. So something did not add up so I cut at 7" then down to about 3.5 well I guess that was a long uneasily post but anyways
Posted via Mobile Device
Reply With Quote
  #12  
Old 04-30-2014, 01:36 AM
scag2015 scag2015 is offline
LawnSite Senior Member
 
Join Date: Feb 2014
Location: Chattanooga TN.
Posts: 923
Quote:
Originally Posted by WisecarverLawnCare View Post
Some People….
Yep!! Crazy too, same guy has ALL weeds and sometimes he prizes his lawn and want it cut perfectly, then sometime he wants it bi weekly and just scalp it so it does not grow back fast? Yeah, kind of funny, I deal with them generally how most of you'll do, keep the same height then ask customer is that better? Generally there like, oh yeah much better
Posted via Mobile Device
Reply With Quote
  #13  
Old 04-30-2014, 01:41 AM
WisecarverLawnCare WisecarverLawnCare is offline
LawnSite Member
 
Join Date: Apr 2014
Location: Central Va.
Posts: 70
Quote:
Originally Posted by scag2015 View Post
Yep!! Crazy too, same guy has ALL weeds and sometimes he prizes his lawn and want it cut perfectly, then sometime he wants it bi weekly and just scalp it so it does not grow back fast? Yeah, kind of funny, I deal with them generally how most of you'll do, keep the same height then ask customer is that better? Generally there like, oh yeah much better
Posted via Mobile Device
Yes, I have pulled that move more than once with a couple clients .
I feel like I need to write up a guide or some good information on how things should be properly done to hand out to new clients from now on. And take it to a few of my current ones as well. Just to eliminate confusing down the road.
__________________
2012 Silverado Crew Cab
2005 GMC Sierra Extended Cab
2014 John Deere ZTrak Z900 M 60"
2013 John Deere Z445 54"
7x12 Homemade Trailer
6.5x10 Homemade Trailer
Ryobi Trimmer
Stihl Trimmer
Stihl Chainsaw
Stihl Backpack Blower
Husqvarna Backpack Blower
Husqvarna Pole Saw
Reply With Quote
  #14  
Old 04-30-2014, 01:44 AM
scag2015 scag2015 is offline
LawnSite Senior Member
 
Join Date: Feb 2014
Location: Chattanooga TN.
Posts: 923
Quote:
Originally Posted by WisecarverLawnCare View Post
Yes, I have pulled that move more than once with a couple clients .
I feel like I need to write up a guide or some good information on how things should be properly done to hand out to new clients from now on. And take it to a few of my current ones as well. Just to eliminate confusing down the road.
Yeah that a great idea! never really thought of that, that would really be cool! make them really professional ( like your cards and flyers etc.) I think that would definatly impress customers a lot more, you giving them a little booklet of how your yard is going to be serviced properly and with care great idea!!
Posted via Mobile Device
Reply With Quote
  #15  
Old 04-30-2014, 01:54 AM
WisecarverLawnCare WisecarverLawnCare is offline
LawnSite Member
 
Join Date: Apr 2014
Location: Central Va.
Posts: 70
Quote:
Originally Posted by scag2015 View Post
Yeah that a great idea! never really thought of that, that would really be cool! make them really professional ( like your cards and flyers etc.) I think that would definatly impress customers a lot more, you giving them a little booklet of how your yard is going to be serviced properly and with care great idea!!
Posted via Mobile Device
Yep, it would be the same to us as buying a new mower and having a manual explaining how to operate it and how to properly care for it.
__________________
2012 Silverado Crew Cab
2005 GMC Sierra Extended Cab
2014 John Deere ZTrak Z900 M 60"
2013 John Deere Z445 54"
7x12 Homemade Trailer
6.5x10 Homemade Trailer
Ryobi Trimmer
Stihl Trimmer
Stihl Chainsaw
Stihl Backpack Blower
Husqvarna Backpack Blower
Husqvarna Pole Saw
Reply With Quote
  #16  
Old 04-30-2014, 02:03 AM
scag2015 scag2015 is offline
LawnSite Senior Member
 
Join Date: Feb 2014
Location: Chattanooga TN.
Posts: 923
Quote:
Originally Posted by WisecarverLawnCare View Post
Yep, it would be the same to us as buying a new mower and having a manual explaining how to operate it and how to properly care for it.
Yeah exactly, and for me properly take care of equipment is big I'm crazy on clean equipment, blow off after every use, then wipe down at end of the day defiantly keep track of maintenance , always check oil (learned that the hard way) etc.
Posted via Mobile Device
Reply With Quote
  #17  
Old 04-30-2014, 10:21 AM
guybrushthreepwood guybrushthreepwood is offline
LawnSite Member
 
Join Date: Apr 2014
Location: WA
Posts: 29
Quote:
Originally Posted by M&L View Post
You can offset your patern by a few inches every time or change the angle by a few degrees. Might make for an extra pass here and there, but prevents rutting and losing a client.
Posted via Mobile Device
This.

First you should try explaining a little more to the customer that it's not a good idea to mow the same pattern every week.
If that doesn't work, and they still insist, just offset it by a few inches. You won't have to worry about rutting, and I highly doubt the customer would even notice.
If they still complain: A. Do some more explaining or B. Run away!
Posted via Mobile Device
Reply With Quote
  #18  
Old 04-30-2014, 10:24 AM
Groomer's Avatar
Groomer Groomer is offline
LawnSite Bronze Member
 
Join Date: Jun 2006
Location: mow country
Posts: 1,319
never had a customer ask or demand the same cut pattern.
Attached Images
 
Reply With Quote
  #19  
Old 04-30-2014, 12:51 PM
M&L M&L is offline
LawnSite Member
 
Join Date: Apr 2013
Location: Central Valley
Posts: 245
Quote:
Originally Posted by Groomer View Post
never had a customer ask or demand the same cut pattern.
So much of the nice

That one lawn is probably the total SqFt of 15 of the house I do
Posted via Mobile Device
Reply With Quote
Reply

Tags
customers , grass health , patterns , stripes

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump





Powered by vBulletin® Version 3.8.6
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Copyright ©1998 - 2012, LawnSite.com™ - Moose River Media
All times are GMT -4. The time now is 10:05 AM.

Page generated in 0.07709 seconds with 10 queries