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  #41  
Old 07-19-2014, 12:20 PM
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OakNut OakNut is offline
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Location: Pittsburgh PA
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I just took a call from a client apologizing for having forgotten to leave payment for this week's cut. (done yesterday)
She offered to bring it to me today - she was very concerned.

LOL! I think I can manage being short $30 until next week - I'll get it then.



In 5 years I've been shafted exactly two times for a total of $80. ($40 each job and they were both "one-time" jobs)

I've been transitioning to pre-pay for the month's service over this season and will be collecting that way for the majority next season with some leeway to pay weekly for those who have a hard time paying "one-lump" AND who have been good about paying on time in the past. The few that typically "forget" more than a few times are going on the pre-pay plan.
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  #42  
Old 07-20-2014, 08:09 PM
burnthefurniture burnthefurniture is offline
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Join Date: Jun 2009
Location: Baton Rouge, LA
Posts: 82
Unfortunately, some people are professional liars/manipulators. They know what the laws are and it doesn't matter if you have a signed contract or not. If someone intends to screw you, they will.

We install 50-60 landscape master plans a year that can be as small as a bed of color to as big as pool, outdoor kitchen, hardscape, drainage, etc. Usually we have about 1 or 2 bad apples a year who decide they want to avoid paying their final draw on a project. Bottom line is once they have what they want, they can screw you if you want. You can worry about it, but its best to live and learn. Going to court or other things will more than likely be a bigger headache than whatever the unpaid debt was worth, and they know it. Price of dealing with the public.

I do not intend to downplay the payment you haven't received, just to say its better to focus on the clients you have, don't lose sleep, and learn from it for the future. Every minute you spend on the person who cheated you is a minute you aren't spending on getting the new potential great client that will make your year.
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  #43  
Old 07-20-2014, 08:25 PM
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Greg78 Greg78 is online now
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Location: Southwest, FL
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Quote:
Originally Posted by OakNut View Post
I just took a call from a client apologizing for having forgotten to leave payment for this week's cut. (done yesterday)
She offered to bring it to me today - she was very concerned.

LOL! I think I can manage being short $30 until next week - I'll get it then.



In 5 years I've been shafted exactly two times for a total of $80. ($40 each job and they were both "one-time" jobs)

I've been transitioning to pre-pay for the month's service over this season and will be collecting that way for the majority next season with some leeway to pay weekly for those who have a hard time paying "one-lump" AND who have been good about paying on time in the past. The few that typically "forget" more than a few times are going on the pre-pay plan.
Single greatest thing we done as a company was go to prepay. I haven't chased a payment in over 5 years!
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  #44  
Old 07-21-2014, 06:37 AM
tysoid3317 tysoid3317 is offline
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Join Date: Jul 2014
Location: Gilford NH
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Really Guys? I read this thread and wonder how you all get away with this. Getting paid while doing the service? Prepaying? You are very lucky in your areas I guess. Never could we get that here, nor could we ever expect payment within a week. Don't get me wrong, we have a few people like that, but basically everything is 30days out.
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  #45  
Old 07-21-2014, 06:48 AM
scag2015 scag2015 is online now
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Location: Chattanooga TN.
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Quote:
Originally Posted by DA Quality Lawn & YS View Post
OP take our word **Don't cut that lawn ONE more time for that guy until you have payment in hand**

Better yet....get that payment, THEN tell him sorry, you are dropping him from your route
Oh yeah! I have no intentions until he pays
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  #46  
Old 07-21-2014, 08:46 AM
PicturePerfectLawns PicturePerfectLawns is online now
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Location: Lone Star State
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Quote:
Originally Posted by tysoid3317 View Post
Really Guys? I read this thread and wonder how you all get away with this. Getting paid while doing the service? Prepaying? You are very lucky in your areas I guess. Never could we get that here, nor could we ever expect payment within a week. Don't get me wrong, we have a few people like that, but basically everything is 30days out.


You sure people aren't just treating you as they wish because their paying the "lawn guy"? I mean when they go to walmart they pre-pay, right? When they get their hair cut they don't get 30-days to pay, right?
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  #47  
Old 07-21-2014, 09:22 AM
32vld 32vld is offline
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Join Date: Feb 2011
Location: LI NY
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Quote:
Originally Posted by tysoid3317 View Post
Really Guys? I read this thread and wonder how you all get away with this. Getting paid while doing the service? Prepaying? You are very lucky in your areas I guess. Never could we get that here, nor could we ever expect payment within a week. Don't get me wrong, we have a few people like that, but basically everything is 30days out.
This is why I stress with all new customers that they must pay by 10 days of the date on the invoice.

I do not sweat the ones that come in a week to 10 days late. Except for one customer I have from before I started this most invoices mailed out on the 31st are paid by the 10th and the rest by the 20th. A lot better then having done 2 months mows before you get paid for the first month.

Those new customers that are late get a past due invoice sent out. Those that are a problem will be dropped quickly. I have not had to do so lately.

Also good past history will let me sit to the end of the month before I will send out a past due notice. People get sick. I had a 82 old lady go into the hospital with mono this past year. Also people go away on vacations. So they can not respond to mail promptly.
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  #48  
Old 07-24-2014, 07:49 AM
HaluchsLandscapes HaluchsLandscapes is offline
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Join Date: Nov 2011
Location: Hampden, MA
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We bill monthly mowing ... our customers are usually pretty good about paying within a week from the mowing bills being sent out.

But being burned is something that happens. We have a customer that is a lawyer who drives a $90k car and lives in a mansion and won't bay his $4k bill. We did the services.. he's happy.. just doesn't want to pay. Talk about a smack in the face when you have that much money!
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  #49  
Old 07-24-2014, 08:28 AM
TuffTurfLawnCare TuffTurfLawnCare is offline
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Join Date: Jan 2013
Location: Pittsburgh (South Hills)
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Quote:
Originally Posted by southerntide View Post
Why do you guys keep cutting after not being paid on the 2nd cut I never get this with people............
I invoice at time of service, with 15 day terms. I have a lawn that gets cut every 3 days in spring. The guy pays with online bill pay via his bank, which sends me a check. It could take 8-10 days to get the check to me. During that time, i could have cut the lawn 3 more times. At $100/cut its a valuable account, but I have a certain level of trust with the guy.

I don't prepay, or do contracts. I simply have never been screwed by a customer...yet.
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  #50  
Old 07-24-2014, 09:19 AM
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BIRCH'S BIRCH'S is offline
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Location: Kennewick, WA
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Quote:
Originally Posted by TuffTurfLawnCare View Post
I invoice at time of service, with 15 day terms. I have a lawn that gets cut every 3 days in spring. The guy pays with online bill pay via his bank, which sends me a check. It could take 8-10 days to get the check to me. During that time, i could have cut the lawn 3 more times. At $100/cut its a valuable account, but I have a certain level of trust with the guy.

I don't prepay, or do contracts. I simply have never been screwed by a customer...yet.
I have one with pay terms kind of this way. It usually takes about 10 days for me to get the check. I text him at day 15 this week and no response I text him at day 16 he says " you already know that it takes the bank a few days to get the money to you, you will get your money" I tell him if I don't see the money by weeks end then his service is suspended until all invoices are paid to date. ( one invoice 16 days over and one invoice I dropped this week) I Invoice every other cut on my weeklies).
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