Register free!

The Green Industry's Resource Center


Reply
 
Thread Tools   Display Modes
  #1  
Old 07-25-2014, 09:03 PM
RonWin RonWin is offline
LawnSite Senior Member
 
Join Date: Jan 2012
Location: Albany, NY
Posts: 456
lesson learned- be warned!

Hedged trimmed a property the other day while mowing as it wouldn't take that long and thought to make some quick cash ($125 for what took me about an hour); half way through I come a crossed a Bush that was growing on top of the A/C unit so much so that it was hardly visible and end up cutting the small hidden control wire. Inform home owner at the end of the day and say I will take care of the cost. Figure it would run me $75 tops. She sends me the bill from the company who repaired it, who was from over 30 minutes away, total $165 ($5.00 material, $160 labor which included the f'n 30 min. Drive from way out of the way). Blood starts to boil. I call home owner and ask her if she fielded quotes and ask her why she decided to pay so much. So mad I ignore the stupid excuse she gives me and end the call with saying " well I said I would pay for it and will deduct it from the mowing bill". next time I get a random request for hedging I will have a form with me stating that any objects hidden from view WILL NOT be the fault of the my company if damaged.
This is the first time that I've ever had anything like this happen. I'm so pst. I did what I thought was right and it ended up costing me in the end when i believe it wasn't my fault to begin with. I usually ask about any dog fences, wires, underground cables before edging landscape beds but didn't think to with hedges. Cost me $60 to do the job. $40 for the bill and 20 for the help. At least I get to keep my good name.
Wont.happen.again.
Posted via Mobile Device
Reply With Quote
  #2  
Old 07-25-2014, 09:13 PM
RussellB RussellB is online now
LawnSite Gold Member
 
Join Date: Aug 2010
Location: SC
Posts: 3,247
Price is about right. I cut the same line once and it costs $140. Part of business unfortunately.
Reply With Quote
  #3  
Old 07-25-2014, 09:16 PM
RonWin RonWin is offline
LawnSite Senior Member
 
Join Date: Jan 2012
Location: Albany, NY
Posts: 456
Quote:
Originally Posted by RussellB View Post
Price is about right. I cut the same line once and it costs $140. Part of business unfortunately.
Paying $65 dollars for the half hour ride to the house? That's criminal.
Posted via Mobile Device
Reply With Quote
  #4  
Old 07-25-2014, 09:20 PM
RonWin RonWin is offline
LawnSite Senior Member
 
Join Date: Jan 2012
Location: Albany, NY
Posts: 456
The least she could do is offer more work so I can try to make back what it cost me.

This really has me thinking now, what happens if one of your guys cuts a wire while weed whacking? How do you handle that sutuation?
Posted via Mobile Device
Reply With Quote
  #5  
Old 07-25-2014, 09:50 PM
ilike2mow's Avatar
ilike2mow ilike2mow is offline
LawnSite Senior Member
 
Join Date: Jun 2013
Location: Gainesville Florida
Posts: 418
That's pretty expensive for a wire. I like your idea of having a form to state hidden objects. I haven't had any issues like that but at least you did the right thing and told the property owner. I know some people who have done that too and don't even tell the owner.
__________________
Honda HRR216VKA Mower
Honda HRS216SDA Mower
Echo SRM-225 String Trimmer
Echo PE-200 Edger
Echo HC-152 Hedge Trimmer
Echo PAS-230 with Articulating Hedge Trimmer
Echo CS-370 Chainsaw
Husqvarna 130-BT Backpack Blower

Check out my youtube channel for lawn care videos and small engine repair!

https://www.youtube.com/ilike2mow
Reply With Quote
  #6  
Old 07-25-2014, 09:53 PM
whiffyspark whiffyspark is online now
LawnSite Fanatic
 
Join Date: Jul 2011
Location: Chesapeake beach
Posts: 5,506
Quote:
Originally Posted by RonWin View Post
Paying $65 dollars for the half hour ride to the house? That's criminal.
Posted via Mobile Device
No it's not. Some industries have some respect left in them and people are willing to pay a fair wage.

Others like grass cutting - people could care less
Posted via Mobile Device
Reply With Quote
  #7  
Old 07-25-2014, 10:20 PM
RonWin RonWin is offline
LawnSite Senior Member
 
Join Date: Jan 2012
Location: Albany, NY
Posts: 456
Quote:
Originally Posted by whiffyspark View Post
No it's not. Some industries have some respect left in them and people are willing to pay a fair wage.

Others like grass cutting - people could care less
Posted via Mobile Device
Hmmm, I cant tell which reason is the reason why I am going to ignore your reply. It May be due to your statement that charging $65 for travel time on a $5.00 material piece isn't rediculous; Or maybe it's because of the " no respect in grass cutting". Either way, thanks anyway.
Posted via Mobile Device
Reply With Quote
  #8  
Old 07-25-2014, 10:26 PM
jrs.landscaping's Avatar
jrs.landscaping jrs.landscaping is online now
LawnSite Silver Member
 
Join Date: Mar 2012
Location: Maine
Posts: 2,406
Equipment/ truck service calls are over $200 per hour, including travel, as was said, cost of business.
Posted via Mobile Device
Reply With Quote
  #9  
Old 07-25-2014, 10:29 PM
whiffyspark whiffyspark is online now
LawnSite Fanatic
 
Join Date: Jul 2011
Location: Chesapeake beach
Posts: 5,506
Quote:
Originally Posted by RonWin View Post
Hmmm, I cant tell which reason is the reason why I am going to ignore your reply. It May be due to your statement that charging $65 for travel time on a $5.00 material piece isn't rediculous; Or maybe it's because of the " no respect in grass cutting". Either way, thanks anyway.
Posted via Mobile Device
Cost of business. They still have to pay driver, fuel , insurance, etc.

Doesn't matter if it's a $5 or $500 part.
Posted via Mobile Device
Reply With Quote
  #10  
Old 07-25-2014, 10:36 PM
Roger Roger is online now
LawnSite Fanatic
 
Join Date: Dec 1999
Location: McMurray, PA
Posts: 5,819
"from portal, .. to portal" has been common practice for service companies for long time. It is time they cannot use otherwise to produce billed work. The company doing the repair was in line for this kind of service work.

I am not sure why you would expect "more work so I can make back ...." Why would the customer shoulder the burden?

As for written statement, what defines "hidden object?" This is highly subjective and will probably create more irritation that solution.
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump





Powered by vBulletin® Version 3.8.6
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Copyright ©1998 - 2012, LawnSite.comô - Moose River Media
All times are GMT -4. The time now is 01:41 AM.

Page generated in 0.07846 seconds with 9 queries