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Old 08-14-2014, 12:28 AM
OakNut's Avatar
OakNut OakNut is online now
LawnSite Silver Member
 
Join Date: Dec 2010
Location: Pittsburgh PA
Posts: 2,345
Quote:
Originally Posted by LawnsharkMB View Post
Apologize for spitting in the grass?

Lol. Come on man.
Posted via Mobile Device
Yeah, you're right - when you do something that has your client so upset it turns into an argument, an apology is the LAST thing you should consider when attempting a resolution to the problem. I always recommend a great big EFF YOU because that is so much more mature and professional than saying "it won't happen again".


He said it was a good job. Who the hell would be so bullheaded that they would argue away a good job rather than apologizing and coming back again the following week - and the week after that, and the week after that?
He didn't apologize - he "challenged" her. He lost.

Spit away. Keeps me in good work!
 

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