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  #21  
Old 11-02-2000, 07:45 PM
Toddppm Toddppm is offline
LawnSite Senior Member
 
Join Date: Jun 2000
Location: VA
Posts: 268
OK i'll add one but seems real similar to some of these. we have one woman that leaves a note on her gate every week wether to cut or not. With all the rain we had this year there were still some months we only mowed once......after this season i hope i never hear from her again
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  #22  
Old 11-02-2000, 09:09 PM
thelawnguy thelawnguy is offline
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Join Date: Dec 1999
Location: Central CT
Posts: 2,412
65hoss,

Seems the customers who I mow only, end of Oct is last cut, always drag out that last check til end of Nov early Dec.

I think Ill call em all this year thanksgiving day right around kickoff time.
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  #23  
Old 11-04-2000, 12:18 AM
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Twotoros Twotoros is offline
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Join Date: Jun 2000
Location: Yakima,WA.
Posts: 494
65Hoss , Out of sight out of mind . I think when they see us every week it reminds them to pay. once we are gone or scarse they forget. Remember the 'lawn boy' doesn't have a real job.
I always have a couple accounts that have to be sent an extra couple of statements . Never the same two years in a row either. It has always been this way it seems. I just like to close out my books by 12/31 so I have to get paid by then.
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  #24  
Old 11-04-2000, 11:19 PM
Samurai WeedWacker Samurai WeedWacker is offline
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Join Date: Jun 2000
Location: Laramie WY
Posts: 93
Classifying customers

Some customers are not worthwhile. The sooner you learn this, the better off you will be. If you were a player in the stock market you certainly wouldn't buy just any old stock! You don't want just any old customer either.
In business school I learned how to classify stocks as "stars", "cash cows", "Potential stars & cash cows", and "dogs". There are subcategories such as "dogs with fleas". The "dogs", as you may have guessed, are undesireable.
Customers can be classified similarly. The customers I classify as dogs include subcategories such as "cheap charlies" and "chronic complainers."
Think about it! If you can make more money or experience less stress working for another customer, do it.
__________________
A monk asked Tozan, "How can we escape the cold and heat?" Tozan replied, "Why not go where there is no cold and heat?" "Is there such a place?" the monk asked. Tozan commented, "When cold, be thoroughly cold; when hot, be hot through and through."

Or, as G. Gordon Liddy said, "the trick is to not mind it."
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  #25  
Old 11-05-2000, 07:02 AM
jeffex jeffex is offline
LawnSite Bronze Member
 
Join Date: Oct 2000
Location: Catonsville, Maryland
Posts: 1,930
I have many elderly customers too. The way I see
it is on a $25 lawn I get paid $5 to cut the
lawn and $20 for customer relations. I'm still
a little burned up about a 5 year customer who
did me wrong though. We striped her lawn like
a show piece and got 5 of her neighbors because
of our work on her lawn. She has a neighbor kid
who cuts the lawn at his house for his mother. I
made a remark to my customer one day that I'm
going to have to hire that kid. The next time
we came to cut she was full of complaints about
us not getting up leaves[ they had just started
to fall] and remarked " is that the best you can
do". The next day she called to inform us she
had hired the neighbor kid. I was po'd but I
told my wife when she calls back because he
doesn't meet her satisfaction raise her $5 per
cut.
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  #26  
Old 11-05-2000, 07:13 AM
HOMER HOMER is offline
LawnSite Gold Member
 
Join Date: Jan 2000
Location: Alabama the Beautiful
Posts: 3,183
I have one customer that told me a Dr. said it was good to let the leaves stay on the ground all winter, said it enriched the soil! I told her that was the problem with her yard now with all the bare spots, I think she still beleives the Dr. Let it go I say, when she calls in the spring I'll just triple her bill for the first cut. Seems like the older they get the (un)wiser they are.

Homer
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  #27  
Old 11-05-2000, 07:27 AM
jeffex jeffex is offline
LawnSite Bronze Member
 
Join Date: Oct 2000
Location: Catonsville, Maryland
Posts: 1,930
Cutting lawns if fun for me great stress relief.
my customer stories keep my friends and neighbors
entertained. I'm a mailman full time and am used
to elderly people so it is good training for the
lawn business. It's a great way to get customers
too!! The lady in my story lives on my mail route
and I saw her out back yelling over to the neighbors
mother to tell her son to get her leaves up. I smiled
and waved to her as I walked by with her mail. I'm
doing the leaves at the house across from her this
week and it will drive her crazy because when we're
done it looks like we vacuumed the lawn. The kid
just uses a mulching mower and leaves little rows
of mulched up leaves. I'm going to take the high
road when she call and be nice as pie . Whith a
price increase though.
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