Register free!
Search
 
     

The Green Industry's Resource Center


Click for Weather
Reply
 
Thread Tools Display Modes
  #11  
Old 09-07-2004, 11:56 PM
HOOLIE's Avatar
HOOLIE HOOLIE is offline
LawnSite Gold Member
 
Join Date: Jun 2004
Location: Northern Virginia
Posts: 3,986
Hey Rob,

Getting licensed for next season is definitely in my plans. I'll admit I got turned off to treatments over the years. I used to be licensed at my old job, I just got tired of all the customers who didn't water and would call 2 weeks later with the typical "the lawn doesn't look any better now than before" complaints. I'd go to check it out and still see fertilizer granules everywhere. Part of the problem is people don't want to think about their lawns. That's why they hire us. Unless they are irrigated they tend to not pull out the ol' hose and sprinkler, and they blame us for not getting any results. And every customer seems to have some horror story about an LCO not putting anything down and leaving a bill for service.

All you can do is be knowledgeable about the service you're providing, and stress the importance of watering to activate the chemicals.
Reply With Quote
  #12  
Old 09-08-2004, 07:20 AM
Rob Spread & Spray Rob Spread & Spray is offline
LawnSite Member
 
Join Date: Aug 2002
Location: Utica, New York
Posts: 205
Hoolie,

There is only one way I have found to solve this problem and that is to educate the clients ahead of time and in writing.

Do it verbally and in writing at the time of signing a contract (required here in NY) COntinue to do it on their invoices and with leave behinds, and then one more time in newsletters.

This should cut down severly on calls from clients.
__________________
Rob Shauger


Reply With Quote
  #13  
Old 09-10-2004, 12:06 AM
HOOLIE's Avatar
HOOLIE HOOLIE is offline
LawnSite Gold Member
 
Join Date: Jun 2004
Location: Northern Virginia
Posts: 3,986
Rob,

I agree with you 100%. Another idea I had, and maybe some other guys do this, is to take pictures of the lawn periodically, so you have visual proof of progress. People never remember exactly how bad the lawn used to look 3 or 4 years ago.
Reply With Quote
  #14  
Old 09-10-2004, 07:44 AM
Rob Spread & Spray Rob Spread & Spray is offline
LawnSite Member
 
Join Date: Aug 2002
Location: Utica, New York
Posts: 205
I used to carry a Polaroid with me and keep those pictures in clients folders, but with the digital cameras today and email you could do some neat things to be proactive. I think it would take a combination of both you could leave the polaroids at the house at time of invoice, but then you have no backup.

Anyone else have ideas they would like to share?
__________________
Rob Shauger


Reply With Quote
  #15  
Old 09-10-2004, 09:40 AM
Acute Cut's Avatar
Acute Cut Acute Cut is offline
LawnSite Senior Member
 
Join Date: May 2000
Location: Bellingham WA
Posts: 983
Make sure your consultant has the TIME to actually meet with you. ALso, if he says he is going to do something and doesnt-- Notice the RED FLAGS! No sense getting so far and then falling short on the final approach i guess.
Reply With Quote
  #16  
Old 09-10-2004, 08:14 PM
ALarsh ALarsh is offline
LawnSite Silver Member
 
Join Date: May 2004
Location: Midwest
Posts: 2,459
My father is a consultant. Get ready to pay up. I know the company he works for charges $1,250 per hour and he is busy year round. He flies out every week to different companies all over the US so don't think they can't find any work.
Reply With Quote
  #17  
Old 09-10-2004, 09:15 PM
Rob Spread & Spray Rob Spread & Spray is offline
LawnSite Member
 
Join Date: Aug 2002
Location: Utica, New York
Posts: 205
What kind of consulting does he do?
__________________
Rob Shauger


Reply With Quote
  #18  
Old 11-28-2004, 11:14 PM
alpine692003's Avatar
alpine692003 alpine692003 is offline
LawnSite Bronze Member
 
Join Date: Dec 2003
Location: Vancouver, BC
Posts: 1,502
Yes, what type of consultant should you hire?

A business consultant?
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump





Powered by vBulletin® Version 3.8.6
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Copyright ©1998 - 2012, LawnSite.comô - Moose River Media
All times are GMT -4. The time now is 01:55 AM.

Page generated in 0.08904 seconds with 9 queries