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Old 03-15-2014, 12:21 PM
cbservicesllc cbservicesllc is offline
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Location: Maple Grove, MN
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Originally Posted by Tanum View Post
Indeed, we are fixed price contractors, the contracts are broken down to 12 equal ppayments. There are additional items from time to time which we charge extra for. Accounts have a bill of quantities which prices for everything down to tree spacers. The crew leaders use their smart phones and email in what extras were used and how long it took. Accounts email an invoice within 24 hours. By providing smart phones to the crew leaders they also have to take photos 'before and after' of each site they were on.
I find that Google invaluable, using cloud storage, account reports are backed up to each customer file, customers have their own a. We back up to dropbox and each customer can access their own file. Which they can view photos from the beginning of the contract to present day. It is a good visual record and proof of the improvements we have brought to the grounds.
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Interesting idea. I like it... do you just provide the customers with a link to their Dropbox folder?
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Old 03-15-2014, 12:38 PM
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Tanum Tanum is offline
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Location: Western Europ Time, Dublin
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Originally Posted by cbservicesllc View Post
Interesting idea. I like it... do you just provide the customers with a link to their Dropbox folder?
Each customer has there own unique password which enables them to view their own account. It also has a copy of their contact in pdf form for freference. How many times do you remember a customer thinking something was included which wasn't? There is also a group folder which they can access, it will have news about new contracts, staff updates, training of staff, new services and so on. It is like a blog. We also feature one garden and other customers can see what the full package benefits are. Usually we get an upgrade on at least two accounts. A full package garden is twice the price of a basic one. So it is our interest to promote it. However if a staff member brings in a new account or is responsible for an full upgraded account they receive a full weeks wage bonus on signing of contract.
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