Home sold. Old customer told the new owner the price

[32vld]

The anger is misplaced.

Get a mirror then continue to read.

Be mad at the person for doing all this work for too long and at a price too far below market rate.

A $90 price jump would not be handled well by any customer, new or old.

[Duekster]

Originally Posted by Keith

$90 more per month.

That is a 36% increase

10/ 15 % would be more palletable.

[herler]

Yeah, I know what it feels like to lose a long term customer, I know what it is like to deal with folks you don't fully trust, and I know what it is like to have customers use our very own best interests against us, the very same deep down in our heart felt interest that we had to help them where it really would have been best if they hadn't used that to get over on us just one more final time because we really were trying to help them probably all along...

Maybe in the beginning we made some mistakes and we thought we made up for that but I have learned, we have to let it go.

First off don't haggle with the new customer, they have already told you in not so many ways that "dang I was given your name and now I feel like I can't get out of it but I really don't want your services for real look here at the BS I am throwing your way" so let them go as easy and nice as can be, that is just their way of saying it as nice as they can manage and maybe there's better ways of doing things but I would just say thank you and have a nice day, move along.

What I learned is don't let it get to you too much...
We have to go on.

Sure seems like what you did is right and maybe they did you wrong, I say maybe because I see the evidence too but we never can say for sure that if that is how it is then the fault is not on you but it is on them now we have to have faith that things will work themselves out, maybe the fault is theirs, maybe it is yours, whichever the case may be, so be it.

I have learned this particular kind we sometimes have to be really careful about, I can't say for sure but maybe this is the customer who can put on a front so good that we can't see through it, and maybe they really mean it but I also know this is the kind of customer who might not hesitate to screw you or me over REAL good should the chance present itself. It happens, maybe we did something once, sometimes the Lco before us did something, maybe it is nothing...

I have been there and done that, only good thing is that one day when it's finally over, one can look back at it all and not entirely without regret it's one of those situations, we hate to lose a customer but at the same rate it's not the worst loss here...

Give or take I guess...
But move on, let it go, don't fuss with it no more, it is what it is.
Good luck

[LandFakers]

If a customer asked me how long it took to do their property I would be pretty mad too. If they love the way it looks and pretty sure they will keep you even with the rate going up. But they really dont need to know your rate, thats between you and your mowers

[Roger]

Originally Posted by LandFakers

... But they really dont need to know your rate, thats between you and your mowers

This is not an unusual statement on LS. It is made quite often.

It presumes one of two things: (1) The customer does not know hot to tell time, or has no clock (e.g. does not know how long your work takes), or (2), The customer has bad math skills.

Who do we think we are kidding?

[wbw]

Originally Posted by jsslawncare

I don't think I have ever stayed when a house has sold. I always just try to replace them with a new pita customer.

We almost always keep servicing the new customer. We go early don't even ask, we just keep showing up. If the customer says anything we tell them the previous owner paid through the end of the month.
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[dahammer]

Originally Posted by Roger

This is not an unusual statement on LS. It is made quite often.

It presumes one of two things: (1) The customer does not know hot to tell time, or has no clock (e.g. does not know how long your work takes), or (2), The customer has bad math skills.

Who do we think we are kidding?

I was scratching my head while wandering the same thing. Perhaps they don't expect the customer to ever be home at the time of service or something.

I'm reminded of an old adage by Sir Walter Scott, "Oh what a tangled web we weave, when first we practice to deceive!". Just be honest with the people, they at least deserve that. If you arent willing to do it at the old price then you should have just told them that. Now they don't trust you because they think they have caught you in a lie, so it's probably best to just move on.
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