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  #21  
Old 09-19-2014, 11:56 AM
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ptjackson ptjackson is offline
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Join Date: Aug 2005
Location: Oklahoma City OK
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I'd also offer up I had "proactive" chat on ServiceVines. In the beginning I really got a lot of responses, feedback and interactions. I've noticed over time that's dropped. I think it primarily has to do that many sites do it now and people are conditioned to close the window. Just like email marketing, social media marketing and everything else it tends to work very well in the beginning and the more people that do it the harder it is to stand out.

And I'll say one really bad part of staffing it, is we've had people forget to "log out" on our side. That's a REALLY bad experience. The customer thinks they are getting a live person and all they get is crickets.

Tony is right though. When you engage someone it's usually a good experience for both.
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  #22  
Old 09-23-2014, 06:58 PM
Cut King Cut King is offline
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Join Date: Sep 2014
Location: North Jersey
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I was going to use WIX but now I think I need to research it. The funny thing about it, I was telling one of my customer's that I was looking to take a class in web design and internet marketing, he said don't waste your time " I use wix its only 12 bucks a month and you get a great website". But after reading this post it seems they want to claim the site is there intellectual property and not allow you to easily switch, I hate that type of hostage taking, Maybe I should use their business model and tell my customers I will rip up their flower beds if they ever leave me..
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