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  #21  
Old 06-18-2014, 08:57 AM
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turn3 turn3 is offline
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Join Date: Feb 2009
Location: Monterey, TN
Posts: 52
I've had customers time me then call our office to complain that I wasn't there long enough to do a good job.
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  #22  
Old 06-18-2014, 07:03 PM
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grandview (2006) grandview (2006) is online now
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Join Date: Jan 2006
Location: Lancaster N.Y.
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I picked up a new lawn mowing account. She's going to be one of those people.pointing out something just because.I tried different times but she's always home
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  #23  
Old 06-18-2014, 07:12 PM
larryinalabama larryinalabama is online now
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Join Date: Jan 2008
Location: Ragland Al
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Quote:
Originally Posted by ETM View Post
I shoot the bull with who ever wants to. We have a retention rate you would be amazed by with very little complants. Taking the time to speak to your customers will work wonders IMO
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I do the same thing. And YES it does cut way down on the nit picking.
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  #24  
Old 06-18-2014, 07:26 PM
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inzane inzane is online now
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Join Date: Jan 2012
Location: Dallas, GA
Posts: 1,529
My biggest annoyance is the neighbor who stops me to ask for advice, usually either someone who does the lawn themself or has another company. A customers neighbor stopped me yesterday, I turned off the mower.. We talked about how to get his bermuda to fill back in over the summer quicker, and he mentioned how his yard doesn't look as good as his neighbors lawn. But oh.. he won't cancel trubrown because he pre-paid.. lol. I should have just told him to call and ask them for advice. This happens about once a week, and its annoying because i need more customers, not in biz to help trugreen customers fix their lawns. But what else can you do. I guess i know i'm bad at sales when i couldn't convert that guy to a customer.
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  #25  
Old 06-18-2014, 09:53 PM
jbturf jbturf is offline
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Join Date: Sep 2007
Location: groton, MA
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Quote:
Originally Posted by inzane View Post
My biggest annoyance is the neighbor who stops me to ask for advice, usually either someone who does the lawn themself or has another company. A customers neighbor stopped me yesterday, I turned off the mower.. We talked about how to get his bermuda to fill back in over the summer quicker, and he mentioned how his yard doesn't look as good as his neighbors lawn. But oh.. he won't cancel trubrown because he pre-paid.. lol. I should have just told him to call and ask them for advice. This happens about once a week, and its annoying because i need more customers, not in biz to help trugreen customers fix their lawns. But what else can you do. I guess i know i'm bad at sales when i couldn't convert that guy to a customer.
Thats funny, when i sense they are wasting my time i recommend they try trugreen
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  #26  
Old 06-18-2014, 10:37 PM
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DA Quality Lawn & YS DA Quality Lawn & YS is online now
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Join Date: Sep 2007
Location: Rochester, MN
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Yeah people wanting free advice then doing their own thing is NOT cool in my book.

Try getting a lawyer to offer you free advice. I need to crack down on that crap.
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