Originally Posted by larryinalabama
Id work through it. Id go imeediately and do what ever it takes to make the big account look real good, even if it requires an investment of mulch, and a couple of laborors, on your part.
Then Id submit next years proposal with a short explanation of the lapse in quality.
Holy cow Larry we agree on something.
All I would add is raise the rate to what it IS going to take to get help on it and re-bid it for next year. You cannot be in the habit of losing. They are telling you exactly where they are unhappy-that is a huge plus for you. Add it to your current price and go after it for this year. Tell them you want to do better, are willing to do better, but cannot afford to. The big boys in the room there already know this and will take the second highest bid next year. You know, the price that is more than you but less than everyone else. You are not a loser, you sound like a winner. Chin up, kick that accounts butt the rest of the year, and make sure you keep it and at a price that works this time.