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Old 08-20-2005, 01:19 AM
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6'7 330 6'7 330 is offline
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Would you reverse policy

Your operation only mulches, you have a no bagging policy. You get calls from five customerís, all on the same side of the street all lined up in a row. They all inform you, mulching is unacceptable. All the hags want to see bags on the mowers, or youíre fired.

These five accounts are good full service accounts; a good deal of monthly change comes jingling in every month. And despite the fact, you have tried to educate them on the benefits of mulching; they refuse all logic and say mulching is bad for the turf.

Do you reverse policy and bag? Or tell the hags to bag off?
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  #2  
Old 08-20-2005, 01:21 AM
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mcwlandscaping mcwlandscaping is offline
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5 in a row! Add some extra$, and bag em'. Thats what i would do. Full service accounts are not worth loosing over bagging. Good Luck, just my 2 cents!
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Old 08-20-2005, 01:31 AM
Ketron'sLawnService Ketron'sLawnService is offline
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Yeah, i'd bag and charge them more for it. The customer is always right, that means you have the right to charge them for it...........
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Old 08-20-2005, 01:42 AM
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imdawrlus imdawrlus is offline
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yup....charge by the bag
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Old 08-20-2005, 01:45 AM
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QualityLawnCare4u QualityLawnCare4u is offline
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When I run into these old folks with SCBS (senior citizen bagging syndrome) yes I will do it and charge extra for it. This was the main reason I purchased the lazer z with the qds dump from the seat bagging system.Their are some folks you just cant educate and the client is always right
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Old 08-20-2005, 01:50 AM
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sheshovel sheshovel is offline
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I don't allow my clients to dictate how I do my work,I also don't take threats very well. I for one would drop um like a hot balloon.I don't like being told what to do.
But then again..
I would never get into a situation like that at all.
Because I keep my business flexible and able to meet my clients needs.
They are my bread and butter.
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Old 08-20-2005, 01:55 AM
olderthandirt olderthandirt is offline
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it comes down to 2 deciding factors
Do I or don't I need the work?
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  #8  
Old 08-20-2005, 01:57 AM
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QualityLawnCare4u QualityLawnCare4u is offline
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Quote:
Originally Posted by sheshovel
I don't allow my clients to dictate how I do my work,I also don't take threats very well. I for one would drop um like a hot balloon.I don't like being told what to do.
But then again..
I would never get into a situation like that at all.
Because I keep my business flexible and able to meet my clients needs.
They are my bread and butter.
Sheshovel, I agree with running your biz your way. However, when you get so many request for it and there is 2 lco for every yard in your area you will do things you may not like to do. I actually lost a real good yard last May because I would not bag it so I had to change my policy to "survive". Now when I get so much biz I have to start turning it away then this will change. Have a good one
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Echo 200 edger
sthil 85 hand held blower
echo hedge clippers
echo long pole hedge clippers
Redmax weedeater
echo 650 BP blower
6 x 16 trailer
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2001 Chevy LS Silverado
Polaris Sportsman 500 AWD ATV
last but not least, TWINS!
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  #9  
Old 08-20-2005, 07:07 AM
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rodfather rodfather is offline
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Quote:
Originally Posted by olderthandirt
it comes down to 2 deciding factors
Do I or don't I need the work?
Exactly. And if I do decide to bag, I would follow my pappy's great advice he gave me one day...charge accordingly
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  #10  
Old 08-20-2005, 07:22 AM
Roger Roger is offline
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Quote:
Originally Posted by imdawrlus
yup....charge by the bag
I have read this suggestion many times on LS. Does anybody really do this? If so, do you get into wrangles with the customer on bag counts?

I keep track of bag counts, but for my own purposes. I cannot help but thinking of the feedback when the customers get their invoice and start questioning bag counts. In theory it sounds great -- heavy grass, more time, more $$$. But, can it really be implemented without a huge hassle? I doubt it.
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