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  #1  
Old 04-06-2006, 08:50 PM
bobbygedd bobbygedd is offline
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Join Date: Nov 2000
Location: NJ
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if they can't afford it???/

it's estimate season. what amazes me, is the people who can't afford top level service, but won't settle for a lower level of service. examples are: a lady calls and says her husband died, she lost her job, and she needs service. she's on a tight budget, BUT, she wants a premium package= weekly mowing, scu, bed work, shrubbery trimmed, fert program...and " i need this place kept neat, and weed free!." so i give her prices, she gags. "i told you, my budget is limited." so, i recomend a simple mow + go pkg, with limited fert + weed control. she goes, "o, no, i need this place kept in tip top shape!." well damn, if you're broke, why do u need a top level of service? YOU CAN'T AFFORD IT! another one, tiny lawn, she wants mowing, and the front renovated. i quote her a price, she gasps, "oh, i can't afford that." again, i recomend a simple mow + blow service, spread out over an 8 month payment arrangement, that came out to pennies a month, again, "oh my god, there is no way, i can afford that!." i'm like, "why the hell did u call me????" why do people with no money, request luxery type service?
.
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  #2  
Old 04-06-2006, 09:00 PM
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NEPSJay NEPSJay is offline
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Location: Scranton, PA
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This is why I try to prequlify a potential customer on a incoming call before i even show up
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  #3  
Old 04-06-2006, 09:06 PM
one man gang one man gang is offline
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Quote:
Originally Posted by NEPSJay
This is why I try to prequlify a potential customer on a incoming call before i even show up
Exactly how do you do that?
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Old 04-06-2006, 09:18 PM
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1MajorTom 1MajorTom is offline
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It's really not that difficult, I keep the potential client on average on the phone for about 10 minutes. I get as much information out of them as possible. If they are calling about grass cutting as an example, I'll say, "let me tell you a little about how our company works. we maintain your lawn weekly throughout the season, unless we experience a severe drought situation. on average you are looking at about 28 cuts for the season, is this something that you are interested in." if they say, "wow, I wasn't expecting that mnany cuts, I really only wanted bi-weekly." I'll feel them out a little more, and if it sounds like a dead end that they really are stuck with going with biweekly, i tell 'em we aren't the company for them.
Also, I always find out how they heard about us. That way I can track our advertising to see what is actually working for us. That first call that the customer makes to you is an important one. Use it to your advantage.
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  #5  
Old 04-06-2006, 09:27 PM
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NEPSJay NEPSJay is offline
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its got nothing to do with advertising results, jodi. its a matter of finding out everything you possibly can about the PROSPECTIVE CLIENT. ask if they ever used a lawn service before, ask them if they had a budget in mind, ask if they have already recieved bids, ask what kinds of services they want/need.....its not rocket science, one man band, just basic sales skills...
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Old 04-06-2006, 09:32 PM
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1MajorTom 1MajorTom is offline
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Quote:
Originally Posted by NEPSJay
its got nothing to do with advertising results, jodi. its a matter of finding out everything you possibly can about the PROSPECTIVE CLIENT. ask if they ever used a lawn service before, ask them if they had a budget in mind, ask if they have already recieved bids, ask what kinds of services they want/need.....its not rocket science, one man band, just basic sales skills...
What's got nothing to do with advertisng results? I didn't say that's how I pre-qualify 'em. But while I have them on the phone I find out about our advertising too. Nothing wrong with that, that's for sure.
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  #7  
Old 04-06-2006, 09:37 PM
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DUSTYCEDAR DUSTYCEDAR is offline
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they call to make u mad bobby
i have 1 now said on the phone she lost her job but needs work done gonna rush over on that 1
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  #8  
Old 04-06-2006, 09:41 PM
old dog 80 old dog 80 is offline
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Location: Williamsport,PA
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Bobby,those people were put on this world to teach you patience and
how to deal with more of those people!!Thank them with a big smile for
being so irritating.
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  #9  
Old 04-06-2006, 09:53 PM
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sheshovel sheshovel is offline
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Location: zone 7 CA
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Had this estimate for a whole new front yard landscape and small side yard.Lady wanted boulders,dry creekbed,trees, plants galore and soil needed to be brought in..full drip ststem,bark, ect,ect ect...give them a price,.."OH I HAD NO IDEA THAT LANDSCAPING COST THAT MUCH!!!Can we do any of the work to keep the costs down?"Well I will call you when we get back from our weeks vacation in Mexico!"..my tiny bid for all this work and materials a lousy $7000.00 Way low..won't go any lower than that!Very small front yard but Hey!!!!If you want all that you gotta expect to pay for it!I can throw you in a 3000.00 landscape but yer gonna get what you pay for.
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  #10  
Old 04-06-2006, 10:04 PM
one man gang one man gang is offline
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Quote:
Originally Posted by 1MajorTom
What's got nothing to do with advertisng results? I didn't say that's how I pre-qualify 'em. But while I have them on the phone I find out about our advertising too. Nothing wrong with that, that's for sure.
That's what I need to remember(where they got the number) to ask. But I do always make sure I tell them I don't do bi weekly on the phone and I ask if they had a service before, if they did I ask why they are looking for a new one and what they were paying(assume they're gonna lie an average of $5 under )
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