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  #1  
Old 09-09-2006, 05:01 PM
Eddie B Eddie B is offline
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gate is locked but can be opened?

You arrive at a property and the gate is locked, but you can open it if you pull up on it real hard. Do you open it and cut or leave it locked? Customer is not home.
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  #2  
Old 09-09-2006, 05:47 PM
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grandview (2006) grandview (2006) is offline
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Yes! They will know if it was cut,tell them to leave it unlocked for their cutting day. I have combo lock #'s for some of mine.
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  #3  
Old 09-09-2006, 05:49 PM
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traman traman is offline
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what is the norm ? does the customer leave it unlock when you come by,or is the customer always home to unlock it ? if the situation is not the norm i would not open the gate.just cut the front and leave message for customer
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  #4  
Old 09-09-2006, 05:51 PM
Eddie B Eddie B is offline
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Quote:
Originally Posted by traman
what is the norm ? does the customer leave it unlock when you come by,or is the customer always home to unlock it ? if the situation is not the norm i would not open the gate.just cut the front and leave message for customer

Customer is usually home and opens it, but just happened to be out and left it locked
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  #5  
Old 09-09-2006, 05:58 PM
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Frontier-Lawn Frontier-Lawn is offline
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from my policys page
Quote:
5) If F.L.L. arrives at the property to provide service, but can not gain access to the property (due to locked gate for example), the customer will be charged a regular fee even though we were unable to service the inaccessible portion of the yard. If we have to come out and service the remaining portion of the yard, additional mow will be charged.
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  #6  
Old 09-09-2006, 06:10 PM
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Fantasy Lawns Fantasy Lawns is offline
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It's locked but can be opened ...... OPEN it n cut it ... we're in the service industry ... provide a service not a conflict
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  #7  
Old 09-09-2006, 06:13 PM
lawnspecialties lawnspecialties is offline
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Quote:
Originally Posted by Frontier-Lawn
from my policys page
I liked that.

If it's a regular customer, lift it up and go ahead. I'd imagine they'd appreciate it.
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  #8  
Old 09-09-2006, 06:25 PM
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Frontier-Lawn Frontier-Lawn is offline
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i also use to put it the old contracts i cut the lock and bill them for a new one. i just got tired of buying new locks
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  #9  
Old 09-09-2006, 09:15 PM
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Brendan Smith Brendan Smith is offline
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i unbolted a chain link fence gate this year to gain access at a regular customer's house. he called me shortly after i finished and said he forgot to unlock the gate and would be home after 12 if i hadn't gotten to him yet, if so, he said he would pay regular rate for my trouble. when he finished talking, i told him no problem, it was done. he asked me how and i told him what i had done. he got real quiet, then said something to the effect of "you mean all this time a thief could have done the same thing? i told him sure, they're only 9/16" carriage bolts. the next time i was there, there were chains everywhere. the gate was chained to the fence, then the two parts of the gate were chained together. he was all proud of it. i didn't have the heart to tell him about the corner posts
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Old 09-09-2006, 10:12 PM
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DLCS DLCS is offline
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Quote:
Originally Posted by Brendan Smith
i unbolted a chain link fence gate this year to gain access at a regular customer's house. he called me shortly after i finished and said he forgot to unlock the gate and would be home after 12 if i hadn't gotten to him yet, if so, he said he would pay regular rate for my trouble. when he finished talking, i told him no problem, it was done. he asked me how and i told him what i had done. he got real quiet, then said something to the effect of "you mean all this time a thief could have done the same thing? i told him sure, they're only 9/16" carriage bolts. the next time i was there, there were chains everywhere. the gate was chained to the fence, then the two parts of the gate were chained together. he was all proud of it. i didn't have the heart to tell him about the corner posts

Evidently you didn't tell him that most thieves just climb the fence or use bolt cutters.
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