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  #21  
Old 09-22-2006, 09:35 PM
Brendan Smith's Avatar
Brendan Smith Brendan Smith is offline
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Quote:
Originally Posted by olderthandirt
I ask how many have worked at a loss and stayed in business for the "next" year.
just the stupid people.
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  #22  
Old 09-22-2006, 09:43 PM
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Splicer Splicer is offline
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Quote:
Originally Posted by crawdad
Your profile says you've only been in biz for a year, but, I feel you have a grip on it here. Best answer so far.
Excuse me ??? WTF??? I and another said #1...If you couldn't figure out for yourself that your word SHOULD be your bond...does that make my answer any less than best???

When you take on a new customer and give them a price...you best explain at that time what the price you quoted includes...As a customer and you trying that crap with me I'll take care of your decision...your fired...another LCO is only a stones throw away...
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  #23  
Old 09-22-2006, 10:38 PM
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FIRESCOOBY FIRESCOOBY is offline
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Well, this is my opinion (remember I am a rookie AND stupid).

I say #1 also. My word is just that. I was mowing a yard today matter of fact that I am in the exact same situation. I was getting aggravated, but only for a second. You have to realize that YOU are the one that quoted the price, not the customer. You (I) made the mistake, learn from it, keep your word, adjust next year.

On the other end of the spectrum: I had a customer that had a fenced in back yard. I had to push the entire rear. Quoted $55/cut. About mid-season, she had the fence removed. I lowered the price to $45/cut. Did I have to? No. Was I stupid to? Maybe. This is in a Million+ neighborhood, so she could afford it. Does that matter to me? Nope. I do what I think is fair to me and the customer. That way, no regrets (to me).
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  #24  
Old 09-22-2006, 10:53 PM
topsites topsites is offline
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Location: Richmond Virginia
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Quote:
Originally Posted by Splicer
Number 1...
Same here, because my reasoning is:
1) Chalks up a ton of experience, education is not free and this is the price we must sometimes pay.
2) You win some, you lose some.
3) A deal is a deal.

The only way I would not show up is if I felt I was tricked into giving the too low price.

As far as quoting a higher price, that won't fly with me but I have been known to raise the price by $5 mid-season, just kinda slip it in there, it's still too low but it does help... Still, it's a tricky gamble. I have also been upfront about it, finish the job and come time to get paid, just let it out, let them know I made a mistake, sometimes it works.
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  #25  
Old 09-22-2006, 11:00 PM
topsites topsites is offline
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Location: Richmond Virginia
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Quote:
Originally Posted by stumpjumper
One thing to consider is that your efficiency may improve after a couple of cuts. I have a couple I thought I had under bid, trimmed a few limbs, picked up a few things and talked to the customer about keeping it that way. The result was almost a 30% decrease in mowing time. Kept the account for the year so the time was well spent.
You know that brings up an excellent point as well, it has been some time since I practiced what you preach, but underbidding forces you to become leaner and meaner, and if you can figure out how to still make a profit at the new low price, you got yourself an edge that is hard to beat.

Far as dull blades, that really don't bother me but so much...
Way I look at it: Let them get dull, sharp ones go on every day, and this is the reason why.

Try and remember the trouble spots and feel free to throw or move certain rocks out of the way (if feasible). Trust me, I got a few yards worthy of mountaingoats lol, it takes 2-3 cuts until I'm used to it, then all of a sudden like was quoted, it becomes peachy and I'm making out decent.

p.s.: I have been known to schedule the tougher yards later in the day and my class-A lawns early on, but still sharp blades daily and don't do the scheduling trick too much, let everyone get sharp blades first cut I always say.
p.s.s.: A light-weight fixed deck Wb really makes a difference when you're constantly having to lift the deck, as does having two mowers (an older and a newer one heheh).

Last edited by topsites; 09-22-2006 at 11:05 PM.
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  #26  
Old 09-23-2006, 06:20 AM
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crawdad crawdad is offline
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Location: Crawdad Holler, TN
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Quote:
Originally Posted by Splicer
Excuse me ??? WTF??? I and another said #1...If you couldn't figure out for yourself that your word SHOULD be your bond...does that make my answer any less than best???

When you take on a new customer and give them a price...you best explain at that time what the price you quoted includes...As a customer and you trying that crap with me I'll take care of your decision...your fired...another LCO is only a stones throw away...
I'd be fired if I was mowing for you? You'd expect me to mow at a loss, even though I told you, before the first mow, the price may change after a mow or two?
In that case, I'd be glad to be "fired" and lose a PITA.
This is a business to me, not a hobby.
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  #27  
Old 09-23-2006, 06:34 AM
Randy J Randy J is offline
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Location: Richmond, KY
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I think the point is, if you told them the price may be adjusted after the first mow, then I would agree it's ok to raise the price. However, if I gave them the price, with no mention of adjustment (verbal contract), then I gave them my word and I believe in living up to it.
FIRESCOOBY, you probably will gain several more customers from treating that one so fair. Of course you may not, but that's not the point - you feel good about yourself because you treated the customer fair.
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  #28  
Old 09-23-2006, 11:13 AM
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daveintoledo daveintoledo is offline
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i did

[QUOTE=
Bullshirt, I ain't finishing out the season at a losing price. I told the customer it may change after a mow or two, and it did. There are advantages, as well as disadvantages, to not having signed contracts.

To all of the people who say, "finish the year at a loss, and raise the price next year,"
I ask this, "How many times have you done this, and kept the customer the next year?"[/QUOTE]


i have done it and keep the customer every time, just said the truth, i under bid last year and this is what it should cost and they said no porblem.

this is how you learn to bid properties, not by asking what to charge on here......and i have learned to bid accuratly now.....
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  #29  
Old 09-23-2006, 12:23 PM
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Splicer Splicer is offline
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Location: Blanchester, Ohio
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Quote:
Originally Posted by crawdad
I'd be fired if I was mowing for you? You'd expect me to mow at a loss, even though I told you, before the first mow, the price may change after a mow or two?
In that case, I'd be glad to be "fired" and lose a PITA.
This is a business to me, not a hobby.
Then start acting like a business man...In your initial post you say NOTHING...about the price quoted...as being one that may change after the first cut...If you want to act like a business...then you should know how to bid a property...Believe me...I would be glad to be rid of you...You NON-businessman...
Quote:
You mis-priced a job. We've all done it.
You gave a price to mow 35 bucks, and the lawn took way too long, and dulled your blades from all of the rocks. This lawn needs to be at least 50 bucks.
What do you do next?
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  #30  
Old 09-23-2006, 08:37 PM
stumpjumper stumpjumper is offline
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Well this IS new, Dave[the kinder gentler one]and I are in complete agreement on this one. By the way Crawdad were the rocks invisible when you walked the property.
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