Register free!
Search
 
     

The Green Industry's Resource Center


Click for Weather
Reply
 
Thread Tools Display Modes
  #1  
Old 10-14-2006, 09:44 AM
MowerMoney MowerMoney is offline
LawnSite Senior Member
 
Join Date: Mar 2005
Location: Niagara Area, Ontario
Posts: 282
Had the Last Laugh....

One of my clients, a senior widow, calls me the day before her scheduled cut week before last, and tells me that her lawn did not require cutting that week. (she has done this a few times over the summer when it wasn't growing quite as fast) Anyways, I'm thinking, all the other lawns have been growing like crazy and hers was very long the week before when I cut, so how is it that hers has not grown? Also it was just fertilized a few weeks prior.
I had to pass her house anyways, so I stopped in to look and sure enough, it was 6" to 7" long. When I talked to her, she seemed upset that I came by to look but still insisted that it did NOT need cutting. I get the feeling she must think that since I just cut grass for a living, that I must be stupid. So I told her that I probably won't be back next week either as it needs it THIS week. I was going to drop her. She has been a pain in other things as well.

Well I got to thinking that I want to show her just how badly that it should have been cut the week before so I called the next week and asked her if it needed cutting now. She replies "Yes it needs it now. But only if you are going to charge me for just one cut". (That was the perfect question) I says "Sure, I'm only going to cut it once".

I NEVER leave clippings showing on the lawns. Double cut or even bag if I have to (for customers that don't cancel cuts) But on this cut, my mower was having trouble going through at normal speed. Had to slow right down. Even then it was leaving some uncut strips. The grass was 8" to 9" long, thick & wet. Still, it took about the normal time. What a friggin mess. Looked like a hay field or worse. She left my payment in the back porch like usual, so I scooped that and left. (and I probably won't be back)
I don't like to leave lawns like that but I needed to prove a point.

Sorry for the long post. What would you guys have done?
Reply With Quote
  #2  
Old 10-14-2006, 09:58 AM
djsp24 djsp24 is offline
LawnSite Member
 
Join Date: Sep 2006
Location: Scottsville NY 14546
Posts: 34
i would have personally kept it and double cut it anyways to look good for the reason that all her neighbors are going to see the work you have done, they DON'T know she skipped a cut, they just know what your job looks like and how you left it. Also, you said it yourself, she is a single elderly widow, probably living on a fixed income and sure she might be a pain, SHES OLD, shes allowed to be, but i still dont think that would justify poor service especially when all old woman do is talk, might have lost her and a group of neighbors as well....... just my 2 cents!
Reply With Quote
  #3  
Old 10-14-2006, 10:01 AM
surgeon83 surgeon83 is offline
LawnSite Member
 
Join Date: Sep 2006
Location: St. Louis, MO
Posts: 49
I'm not sure if I would have gone that far, but if you did the normal amount of work for the money, that's fair. Most people charge extra money when its been two weeks and it doesn't sound like she was willing to do that.
__________________
Lesco 48" hydro for my own yard

Used to have:
Ferris 61" DD walk-behind
Lesco 48" hydro 17HP Kawasaki
Goodall 36" belt-drive
And some change
Not mowing commercially since 2000
Reply With Quote
  #4  
Old 10-14-2006, 10:05 AM
CuttinUP's Avatar
CuttinUP CuttinUP is offline
LawnSite Senior Member
 
Join Date: Apr 2005
Location: Louisville, Ky.
Posts: 337
I don't blame you for dropping her and doing it like you did. I had one like that last year and about a month and a half this season. She wouldn't even call me to tell me not to cut it , she would tell me when I show up the same time and day that I did each week. Oh yea, it was 3.75 acres of weeds with irrigation!
__________________
Tim

Exmark 52 Lazer HP 23hp Kohler
Exmark 48 TTHP 17hp KAW
Sthil FS 100 RX Trimmer
Sthil BR420C Magnum BP Blower
Ariens 7524 Snow Throw
Reply With Quote
  #5  
Old 10-14-2006, 10:09 AM
ECS ECS is offline
LawnSite Bronze Member
 
Join Date: Mar 2005
Posts: 1,521
One should never lower their standards. You should have done the job as you said you would and did the best you could. You may have thought you got her back and had the last laugh, but you are burning bridges and and giving your name a black eye.
__________________
The best thing for the inside of a man is the outside of a horse.
Reply With Quote
  #6  
Old 10-14-2006, 10:16 AM
markam70 markam70 is offline
LawnSite Member
 
Join Date: Jun 2006
Location: USA
Posts: 223
Your work is advertisment so it's your image and reputation on the line. People see you there on a regular basis and then see the property like that. They don't know the whole story, just the fact that the lawn looks like he** and you're the one responsible. So much for any new work in that neighborhood.
Reply With Quote
  #7  
Old 10-14-2006, 10:19 AM
topsites topsites is offline
LawnSite Fanatic
 
Join Date: Mar 2005
Location: Richmond Virginia
Posts: 21,677
Quote:
Originally Posted by ECS
One should never lower their standards. You should have done the job as you said you would and did the best you could. You may have thought you got her back and had the last laugh, but you are burning bridges and and giving your name a black eye.
I agree, first these are problems that because of pre-screening I very rarely run into, so and for all the flak the guys give me for turning away 'potential' customers and my 'rules' and being hardcore, perhaps there exists some sense in it, but more importantly there also exist rules for me to follow, and doing the above is in full or partial violation of the following:

- NEVER use company equipment to take out frustration, such as what might be done to take revenge or 'show' someone some thing.
- NEVER use your knowledge against the customer or to their detriment, don't put what you know to bad use.
Solution: Walk away, ignore their calls, and so on: This is far easier and cheaper, it may be borderline rude but it can't be proven as there is no visible evidence and yes it's kinda homo but it's also the easy way out. I've even agreed to some bs knowing full well I'd never show up just to get off the phone, again yes I'm being a homo but it's a lot easier and cheaper.

That having been said, I do find some humor in it because I have seen yards before where some Lco had done just that (and I was there to estimate the work), which gave me the warning I needed to get outta there lol... But I don't and I won't do it, that's one thing that's a big no-no

Last edited by topsites; 10-14-2006 at 10:28 AM.
Reply With Quote
  #8  
Old 10-14-2006, 11:43 AM
burns60 burns60 is offline
LawnSite Senior Member
 
Join Date: May 2005
Location: North Mississippi
Posts: 292
She may be perfectly happy with the way you cut it and the way it looks, but you aren't. So next time she skips cuts you either have to do the same thing and leave it looking like this or double cut to maintain your reputation.

It may backfire on you. I know it is aggravating when you have a customer like this, but she won't live forever so don't do something you will later regret.
Reply With Quote
  #9  
Old 10-14-2006, 12:36 PM
Maitland Man Maitland Man is offline
LawnSite Member
 
Join Date: Aug 2005
Location: Maitland, Florida
Posts: 175
I might of done the same thing....maybe?



...I'm on the fence here. I could see myself doing the same thing. And if I didn't have the intentions of retuning to that job site...only the people that ACTUALLY saw me do the service would know that it was me. If I were you, I'd call this customer IMMEDIATELY and let her know that you spent the same amount of time on the yard, received the same amount in money as normal, but because the yard looks like total crap, that you will not service her property again unless it is by your scheduling terms....and that you are REALLY upset at her for putting you in that position of either you taking a loss in income- on her behalf, or you make yourself look unprofessional. YOU get the easy way out this way. You can still do this.

Dennis
Reply With Quote
  #10  
Old 10-14-2006, 12:53 PM
John Gamba's Avatar
John Gamba John Gamba is offline
LawnSite Fanatic
 
Join Date: Oct 2001
Location: ct
Posts: 10,813
Quote:
Originally Posted by MowerMoney
I NEVER leave clippings showing on the lawns. Double cut or even bag if I have to (for customers that don't cancel cuts) But on this cut, my mower was having trouble going through at normal speed. Had to slow right down. Even then it was leaving some uncut strips. The grass was 8" to 9" long, thick & wet. Still, it took about the normal time. What a friggin mess. Looked like a hay field or worse. She left my payment in the back porch like usual, so I scooped that and left. (and I probably won't be back)
I don't like to leave lawns like that but I needed to prove a point.

Sorry for the long post. What would you guys have done?

I felt great when i did what you did
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump





Powered by vBulletin® Version 3.8.6
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Copyright ©1998 - 2012, LawnSite.comô - Moose River Media
All times are GMT -4. The time now is 07:28 PM.

Page generated in 0.11605 seconds with 9 queries