Register free!

The Green Industry's Resource Center



Reply
 
Thread Tools   Display Modes
  #1  
Old 10-28-2006, 10:20 AM
madmax's Avatar
madmax madmax is offline
LawnSite Member
 
Join Date: Mar 2004
Location: 65721
Posts: 34
Leaf Removal but not with the (cyclone rake)

The other day I called to buy a cyclone rake. The person I spoke with, told me it would be at least 3 weeks to get one. Over two weeks to fill the order and than shipping. She told me that as soon as one leaf falls, all the lawn people call and want one, and well to get one I would have to call in Sept. I got the feeling that a 2000.00 sale just did matter to her. This company seems to spend a lot of money advertizing the product, I think they need to spend more money on shipping and customer service. I am always surprised at the lact of customer service I see in todays businesses.
Anyway, does anyone know of other companys that sell the same kind of product that might want my business...
Reply With Quote
  #2  
Old 10-28-2006, 10:24 AM
QualityLawnCare4u's Avatar
QualityLawnCare4u QualityLawnCare4u is offline
LawnSite Gold Member
 
Join Date: Jan 2004
Location: Waycross. Georgia
Posts: 3,761
I bet I can tell you this persons name too! One I talked with was rude when I bought one and was even ruder when I sent it back! I will say though they do honor their guarantee.
__________________
John deere 717A
Echo 200 edger
sthil 85 hand held blower
echo hedge clippers
echo long pole hedge clippers
Redmax weedeater
echo 650 BP blower
6 x 16 trailer
5 x 8 trailor
2001 Chevy LS Silverado
Polaris Sportsman 500 AWD ATV
last but not least, TWINS!
Reply With Quote
  #3  
Old 10-28-2006, 10:27 AM
jcb287's Avatar
jcb287 jcb287 is offline
LawnSite Member
 
Join Date: Feb 2004
Location: Southeast,Ohio
Posts: 126
Madmax,
Not sure about your location,but there is one on ebay right now with 2 days left................
Reply With Quote
  #4  
Old 10-28-2006, 01:48 PM
grass_cuttin_fool's Avatar
grass_cuttin_fool grass_cuttin_fool is offline
LawnSite Gold Member
 
Join Date: May 2003
Location: Virginia
Posts: 3,505
I got good and fast service on my CR, but I also ordered back in August and I know that was a slow time for them then.

wayne
__________________
To my dad, Thanx Pops you are my dad, my brother , and my best friend



Reply With Quote
  #5  
Old 10-28-2006, 02:04 PM
brudot's Avatar
brudot brudot is offline
LawnSite Member
 
Join Date: Mar 2006
Location: CT
Posts: 57
I tried to buy a generator just after Katrina and couldn't find anyone that could deliver one. I did buy a CR last month and got it in a week and received very friendly service.
Reply With Quote
  #6  
Old 10-28-2006, 03:56 PM
John Gamba's Avatar
John Gamba John Gamba is offline
LawnSite Fanatic
 
Join Date: Oct 2001
Location: ct
Posts: 10,813
Quote:
Originally Posted by madmax
The other day I called to buy a cyclone rake. The person I spoke with, told me it would be at least 3 weeks to get one. Over two weeks to fill the order and than shipping. She told me that as soon as one leaf falls, all the lawn people call and want one, and well to get one I would have to call in Sept. I got the feeling that a 2000.00 sale just did matter to her. This company seems to spend a lot of money advertizing the product, I think they need to spend more money on shipping and customer service. I am always surprised at the lact of customer service I see in todays businesses.
Anyway, does anyone know of other companys that sell the same kind of product that might want my business...

drpower.com it has a chipper.
Reply With Quote
  #7  
Old 10-28-2006, 04:40 PM
Chuckie Chuckie is offline
LawnSite Member
 
Join Date: Mar 2004
Location: Center Valley, PA
Posts: 61
Quote:
Originally Posted by madmax
The other day I called to buy a cyclone rake. The person I spoke with, told me it would be at least 3 weeks to get one. Over two weeks to fill the order and than shipping. She told me that as soon as one leaf falls, all the lawn people call and want one, and well to get one I would have to call in Sept. I got the feeling that a 2000.00 sale just did matter to her. This company seems to spend a lot of money advertizing the product, I think they need to spend more money on shipping and customer service. I am always surprised at the lact of customer service I see in todays businesses.
Anyway, does anyone know of other companys that sell the same kind of product that might want my business...
Just a bit of advice, If you are looking to buy a good snowblower, order it now, not the day after we get hit with our first good snowstorm.

Ordered my cyclone rake before the leaves fell. Very friendly service.
Reply With Quote
  #8  
Old 10-28-2006, 04:56 PM
Runner's Avatar
Runner Runner is offline
LawnSite Fanatic
 
Join Date: Jul 2000
Location: Flint, Michigan
Posts: 13,494
I bet if the owner of Woodland Products (Cyclone Rake) saw this thread, he would have one sent out to you in less than a week, AND be looking into his "weakest link" in public relations.
__________________
Joe

Thank you, Dad - for always being the dad that you were. You truly are my hero. You always were.
Reply With Quote
  #9  
Old 10-28-2006, 05:03 PM
Chuckie Chuckie is offline
LawnSite Member
 
Join Date: Mar 2004
Location: Center Valley, PA
Posts: 61
Quote:
Originally Posted by Runner
I bet if the owner of Woodland Products (Cyclone Rake) saw this thread, he would have one sent out to you in less than a week, AND be looking into his "weakest link" in public relations.
Or it could by like our business..........well I know it should only cost you 2400 dollars.......but for 5000 maybe i could move you to the front of the line...... but in actuality....most of us seasoned vetrans would take care of our core base of customers first and then just put the newcomers in line as the phone rings.......first come first serve
Reply With Quote
  #10  
Old 10-28-2006, 07:48 PM
DixieFerris DixieFerris is offline
LawnSite Senior Member
 
Join Date: Dec 2005
Location: Upstate NY
Posts: 440
You are blaming the makers of Cyclone Rake for having a delay in shipping when you ordered during the busiest time? Hello? McFly? Sounds to me like poor planning on your part and you are trying to blame others for your failure. I bought my Cyclones (2) over the past two years, each in July to have time to prepare, that's called a business plan. Try asking Harry and David to send your fruit basket in one day at Christmas while you are at it, come on man think a little! Get the rake too, it's awesome
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump





Powered by vBulletin® Version 3.8.6
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Copyright ©1998 - 2012, LawnSite.comô - Moose River Media
All times are GMT -4. The time now is 05:37 AM.

Page generated in 0.09675 seconds with 7 queries