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  #1  
Old 11-26-2006, 12:37 PM
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1MajorTom 1MajorTom is online now
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someone is trying to steal your customers

You get a call from Mrs. Corky, "hi matt and jodi, just wanted to let you know that someone knocked at my door and asked if they could cut my grass." Mrs Corky is a little eccentric, so that phone call didn't put us on alert.
A few days later, Mr. Simpson calls, "hey guys, i think you should know there's a guy looking to get your work." i asked him to explain, and he said, "well the guy said, "i see you have your grass cut, if you tell me what you are paying, I will do it cheaper for you by a few dollars." Mr. Simpson asked him to leave. I said, "can you tell me who it is?" he described the guy to me, but I didn't recognize the description, and Mr. Simpson saw no truck.
I thanked Mr. Simpson and hung up. A few weeks later, Matt was at an account when Mrs. Applebaum came out to talk to him, and told him a similar story about a guy knocking at her door, etc, etc. etc.

hhhhhhmmmmm, so what do you do? ignore it because you are pretty sure your customers are happy with you, and if you lose a few price shoppers no big deal? send out a letter to all your customers notifiying them that you think someone is stalking your accounts and to not be alarmed if someone knocks at their door..... or just wait and hope to catch the guy in the act? what can you really do???

just thought it would be interesting to see what others say, and i'll tell you what we did later.
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  #2  
Old 11-26-2006, 12:46 PM
topsites topsites is offline
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It helps you weed out your customer base while he gets stuck with some real weiners?
Maybe not 100%, but it can't be good for him in the end.

I've never had too much of an issue with this, but I've also never had someone single me out, as in EVERY customer...

But for the few that this has happened to me on.
What goes around comes around.
In more than a few cases I later found out the lowballer did me a favor, but this took time.

So let it be, hard as that might be to do.
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  #3  
Old 11-26-2006, 12:48 PM
Precision Precision is offline
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Quote:
Originally Posted by 1MajorTom
You get a call from Mrs. Corky, "hi matt and jodi, just wanted to let you know that someone knocked at my door and asked if they could cut my grass." Mrs Corky is a little eccentric, so that phone call didn't put us on alert.
A few days later, Mr. Simpson calls, "hey guys, i think you should know there's a guy looking to get your work." i asked him to explain, and he said, "well the guy said, "i see you have your grass cut, if you tell me what you are paying, I will do it cheaper for you by a few dollars." Mr. Simpson asked him to leave. I said, "can you tell me who it is?" he described the guy to me, but I didn't recognize the description, and Mr. Simpson saw no truck.
I thanked Mr. Simpson and hung up. A few weeks later, Matt was at an account when Mrs. Applebaum came out to talk to him, and told him a similar story about a guy knocking at her door, etc, etc. etc.

hhhhhhmmmmm, so what do you do? ignore it because you are pretty sure your customers are happy with you, and if you lose a few price shoppers no big deal? send out a letter to all your customers notifiying them that you think someone is stalking your accounts and to not be alarmed if someone knocks at their door..... or just wait and hope to catch the guy in the act? what can you really do???

just thought it would be interesting to see what others say, and i'll tell you what we did later.

I am gonna go with "so you lose a few price shoppers, no big deal." I might still investigate if it is someone who seems to be specifically targeting my clients. Perhaps a former employee or something. But there really is little that can be done.
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Old 11-26-2006, 12:51 PM
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paponte paponte is offline
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Take the guy for a ride? Put him in the bottom of a container? hehe, honestly if your customers value you that much they will continue your service. On the other hand, if someone leaves you for $5.00 per cut you didn't need them anyway. Loyalty goes a long way in my book. Believe it or not it happens more than you think. Now if I knew someone was targeting my company in particular, I would have to persue it further.
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Old 11-26-2006, 12:52 PM
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DUSTYCEDAR DUSTYCEDAR is offline
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did he have a mullet???????? and a shovel????????
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  #6  
Old 11-26-2006, 12:54 PM
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grass_cuttin_fool grass_cuttin_fool is offline
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I would send them a note, tell them you are still in buisness and plan on servicing their accounts next year. Assure them that quality work will continue at a fair price (he he). And that if someone ask about cutting their grass to be sure and compare services or maybe not mention that.....kinda at a loss for words.... just butter it up real good

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Old 11-26-2006, 12:57 PM
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paponte paponte is offline
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Quote:
Originally Posted by DUSTYCEDAR
did he have a mullet???????? and a shovel????????
LMAO!!!!!
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  #8  
Old 11-26-2006, 01:11 PM
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jameson jameson is offline
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Quote:
Originally Posted by 1MajorTom
You get a call from Mrs. Corky, "hi matt and jodi, just wanted to let you know that someone knocked at my door and asked if they could cut my grass." Mrs Corky is a little eccentric, so that phone call didn't put us on alert.
A few days later, Mr. Simpson calls, "hey guys, i think you should know there's a guy looking to get your work." i asked him to explain, and he said, "well the guy said, "i see you have your grass cut, if you tell me what you are paying, I will do it cheaper for you by a few dollars." Mr. Simpson asked him to leave. I said, "can you tell me who it is?" he described the guy to me, but I didn't recognize the description, and Mr. Simpson saw no truck.
I thanked Mr. Simpson and hung up. A few weeks later, Matt was at an account when Mrs. Applebaum came out to talk to him, and told him a similar story about a guy knocking at her door, etc, etc. etc.

hhhhhhmmmmm, so what do you do? ignore it because you are pretty sure your customers are happy with you, and if you lose a few price shoppers no big deal? send out a letter to all your customers notifiying them that you think someone is stalking your accounts and to not be alarmed if someone knocks at their door..... or just wait and hope to catch the guy in the act? what can you really do???

just thought it would be interesting to see what others say, and i'll tell you what we did later.
Sounds like much ado about nothing - Corky - Simpson and Applebaum - seem to have handled the situation with aplomb. If they are representative of your customer base - 'where's the fire?'.

I would imagine that the perp is simply canvasing whole neighborhoods with little regard for who is maintaining particular lawns.

If you have a few price-shoppers - let buddy cull the herd - auf Wiedersehen and good luck to 'em.
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  #9  
Old 11-26-2006, 01:27 PM
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John Gamba John Gamba is offline
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Quote:
Originally Posted by DUSTYCEDAR
did he have a mullet???????? and a shovel????????

And driving a hot dog cart
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  #10  
Old 11-26-2006, 02:11 PM
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Jpocket Jpocket is offline
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Quote:
Originally Posted by 1MajorTom
You get a call from Mrs. Corky, "hi matt and jodi, just wanted to let you know that someone knocked at my door and asked if they could cut my grass." Mrs Corky is a little eccentric, so that phone call didn't put us on alert.
A few days later, Mr. Simpson calls, "hey guys, i think you should know there's a guy looking to get your work." i asked him to explain, and he said, "well the guy said, "i see you have your grass cut, if you tell me what you are paying, I will do it cheaper for you by a few dollars." Mr. Simpson asked him to leave. I said, "can you tell me who it is?" he described the guy to me, but I didn't recognize the description, and Mr. Simpson saw no truck.
I thanked Mr. Simpson and hung up. A few weeks later, Matt was at an account when Mrs. Applebaum came out to talk to him, and told him a similar story about a guy knocking at her door, etc, etc. etc.

hhhhhhmmmmm, so what do you do? ignore it because you are pretty sure your customers are happy with you, and if you lose a few price shoppers no big deal? send out a letter to all your customers notifiying them that you think someone is stalking your accounts and to not be alarmed if someone knocks at their door..... or just wait and hope to catch the guy in the act? what can you really do???

just thought it would be interesting to see what others say, and i'll tell you what we did later.

I'd wait...and try to find who it is and where they live, then I would make it hurt alittle.
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