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  #41  
Old 01-05-2007, 08:31 PM
NMS0219 NMS0219 is offline
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Join Date: Jan 2007
Location: Depew, NY
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my normal phone hours are 7am - 6pm, the exception is when it snows I staff our office 24 hours than. I made the mistake this past summer of allowing for customers calling after hours to leave a message or press 2 for emergency service. Needless to say no one left a message. Its great when at 2 am the cell phone rings and it a customer wanting to know if we clean gutters. Or my personal favorite the customer that called at midnite to tell me the edging(trimming) along the side walk was not square to the concrete. Mind you the slabs are heaved by tree roots.
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  #42  
Old 01-05-2007, 08:32 PM
Duekster Duekster is offline
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Location: DFW, TX
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Quote:
Originally Posted by Williams LC View Post
Don't you love the phone calls that come in after say 8:00 pm from people looking for service. I have an ad in the local paper right now and keep getting phone calls between 8 and 10 pm. Good thing I put my cell phone number in the paper. I also had a regular customer call the other day pissed off about his cleanup price at 9:15 pm. Do they really think I want to work from 7 am to 10pm? WTF. I had several call like this in the past year. I don't answer them but it is still annoying. Care to share your stories?
Another reason to go commercial. And to get caller ID.
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  #43  
Old 01-05-2007, 09:15 PM
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Uranus Uranus is offline
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Location: Mass
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Quote:
Originally Posted by Duekster View Post
Another reason to go commercial. And to get caller ID.
Care to define "go commercial"?
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  #44  
Old 01-05-2007, 09:26 PM
Duekster Duekster is offline
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Quote:
Originally Posted by Williams LC View Post
Care to define "go commercial"?

Yep, I don't do houses. I do company work for companies.
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  #45  
Old 01-05-2007, 11:08 PM
C&F Landscaping C&F Landscaping is offline
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Location: Sewell NJ
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In my world phone calls = Dollars. I always answer my phone.
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  #46  
Old 01-05-2007, 11:53 PM
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HOOLIE HOOLIE is offline
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Join Date: Jun 2004
Location: Northern Virginia
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Quote:
Originally Posted by NMS0219 View Post
I made the mistake this past summer of allowing for customers calling after hours to leave a message or press 2 for emergency service.
Yeah I don't think such a thing as a "Lawn Emergency" even exists...like what "Oh no there are dandelions...please come immediately!!!! HEEEELLLLLPPPP!!"
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  #47  
Old 01-06-2007, 12:02 AM
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RedWingsDet RedWingsDet is offline
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Join Date: May 2004
Location: Detroit
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As soon as I get the call with someone saying "the DANDELIONS are EATING ME. HELPPPPPP"

I'll put a "press 2 for emergency calls"


BTW: Has anyone ever had a customer EAT, yes I said EAT a mushroom in their lawn? most likely their kid? and did they get sick?

I have had dandelion soup before, it was gross as heck, but i didnt get sick. lol
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  #48  
Old 01-06-2007, 12:49 AM
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Grits Grits is offline
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Join Date: May 2006
Location: Florida
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Quote:
Originally Posted by RedWingsDet View Post
As soon as I get the call with someone saying "the DANDELIONS are EATING ME. HELPPPPPP"

I'll put a "press 2 for emergency calls"


BTW: Has anyone ever had a customer EAT, yes I said EAT a mushroom in their lawn? most likely their kid? and did they get sick?

I have had dandelion soup before, it was gross as heck, but i didnt get sick. lol
I have eaten a mushroom out of a yard before. But I was a little kid and the kid across the street told me to eat it...so I did! I puked.
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  #49  
Old 01-06-2007, 12:55 AM
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RedWingsDet RedWingsDet is offline
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Quote:
Originally Posted by Grits View Post
I have eaten a mushroom out of a yard before. But I was a little kid and the kid across the street told me to eat it...so I did! I puked.
Just like when I was younger, the kid across the street told me there was NO EASTERBUNNY!!!


boy did that make my mom mad. when I look back on it, it was funny. Plus, im good freinds with the kids dad who does tree work and I contract work to him all the time. LOL!
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