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  #1  
Old 01-25-2007, 11:25 PM
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4 Seasons 4 Seasons is offline
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Location: Albany,NY
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Winter Complaints

Hey does anyone in this forum live in New York? If so, I was wondering if any of your customers that you plow for are giving you a hard time because of the lack of snow? All of my accounts are contracts and I have had a couple complaints like: maybe next year I should come down on the price. I say a snow plow contract is like an insurance policy so it doesn't matter how much of the white stuff we get and there will be no price reduction!! Nobody had complaints 2 seasons ago when I was plowing and salting 2 to 3 times per week. What do you guys think?
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  #2  
Old 01-26-2007, 02:41 AM
topsites topsites is offline
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Location: Richmond Virginia
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Well...

You win some, and you lose some, right?
So do your customers.
When you win, they lose... And vice-versa.
The idea being, in the long run it should add out.
So... If you find yourself coming out way ahead for too long, you might want to cut back on the prices some.

But it didn't bother anybody the entire time it was you taking a beating, right?
Maybe it bothered you, and you may have complained a little...
So now it is them taking a beating, and it bothers some a little, and a few complain.
It's just hard to see this 'adds out in the long run' bit when it's you taking the beating.
But it's not so hard to see when it's not you.

Now if you start to feeling guilty, you might give someone a discount on a bill, maybe a tax break idk...
I'd wait until a little past the break even point thou.

Last edited by topsites; 01-26-2007 at 02:47 AM.
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  #3  
Old 01-26-2007, 05:57 AM
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grandview (2006) grandview (2006) is online now
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Never had a problem here.They don't ask for a reduction and I don't ask for more. All seasonal.
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Old 01-26-2007, 11:37 AM
Dstosh Dstosh is offline
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Tell them to find another plow guy. I would just as rather sit arround all winter. I am sure that you can replace those customers.
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  #5  
Old 01-26-2007, 12:18 PM
Mowtown Mike Mowtown Mike is offline
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Join Date: Jan 2006
Location: Albany Ny
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going broke

I have 35 plow accounts in a small community, all of them are per push. No complaints from them, just my own, and my wife isn't too happy herself. I am getting depressed. I did not save enough money this summer to keep me tied over this winter.

I just advertised to sell some firewood. But I was saving the wood for myself. It is a lot of work to produce seasoned wood and not a lot of income from it.

I am accepting any and all donations. Thank you in advance!
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  #6  
Old 01-26-2007, 12:26 PM
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BSDeality BSDeality is online now
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same thing came up on plowsite last week. Your thinking is exactly right. ask them if they would be ok with charging them more when we get the big snowstorms at the end of the year.
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Old 01-26-2007, 08:13 PM
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4 Seasons 4 Seasons is offline
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Mike, you gotta try to get contracts for next year. At least a few, that will gauranty some $$ comin in. I will probally be lookin to unload a few before next winter. I also know of a few places that are and will be looking for a plow guy.
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Old 01-26-2007, 08:17 PM
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Uranus Uranus is offline
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Location: Mass
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How do you think the guys who lease loaders for the winter feel. My exmark dealer was talking to me about his $2300 monthly payment for lease snow equipment. Seasonal contracts are insurance policys. get shafted if you dont use it but make out good if there is a ton on snow. Same thing with pe-pay for home heating oil. Tell them next year they can go on pay per storm status.
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Old 01-26-2007, 09:28 PM
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RedMax Man RedMax Man is offline
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I think my clients are loving it. I remember when i used to show up a few times a week to wack out the driveways. Haven't had any complaints this winter but I did get some when i'd be showing up a few times a week for some people in the past. I hope the grass grows better than the amount of snow some of us have gotten so we can make up for what we lost.
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  #10  
Old 01-26-2007, 09:35 PM
mgmlandscaping mgmlandscaping is offline
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I am in NJ. We usually bring in anywhere from $50k -$250k for the winter months. This year I have brought in $400 in snow. We salted one property last week. I know how you guys are feeling. Keep your heads up and hope for some white money.....
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