Originally Posted by CLARK LAWN
underestimated: AT&T messes things up all the time, both the advertising and the phone end. i have had issues with them also. they sent me a proof i told them no on it they sent me another which i agreed to, book comes out and the ad i told them no on is in the book. another one was when i moved the shop to a bigger location we had to get a new phone number, i paid upfront for the fowarding messege( the number you have reached has been changed) for 1 year. well after the normal 90 days they let it go. i relized i hadnt gotten any calls in a while so i dialed the old number and it just said it was disconnected, no fowarding messege. i called them and it took 5 days to get back on, and about a month later i call to check and its gone again. same BS with them took 5 days to get it back. at about the 6 month mark i called to check on it and someone answered the phone. they had given away the number to someone and i was SOL. had to have a lawyer send them a letter to get a refund on what i had already payed them.
They do the samething with our office lines, and fax line.
Our property has two different accounts on it, residential/commercial/fax and everything is a disaster. I think At&t sucks in general, as well as their service...but that's another story.
Are all of these "proof" correspondence done via email? or via phone? I can see where the wrong ads could get messed up, and go into print...but most places (most) double/triple check and require a written "yes" or "no, you messed it up" via email.
I'm not defending At&t, I'm just in the internet industry and understand both sides of the fence's arguement.