Register free!
Search
 
     

The Green Industry's Resource Center


Click for Weather
Reply
 
Thread Tools Display Modes
  #1  
Old 10-30-2001, 01:46 PM
Island Lawn Island Lawn is offline
LawnSite Senior Member
 
Join Date: Dec 2000
Location: Golf Coast, SC
Posts: 632
Soliciting Testimonials

I would like to add a few written testimonials to my portfolio.

I have plenty of well satisfied customers who verbally complement my work.


Do I need to say anything more than:

"Kin yew right me up sumpin sayin i'm gewd? Pleeeeeze!


Disclaimer:
I am trying to be professional about this...

All Comments welcome!

I enjoy a good brainstorm!
Reply With Quote
  #2  
Old 10-30-2001, 02:34 PM
Stonehenge's Avatar
Stonehenge Stonehenge is offline
LawnSite Bronze Member
 
Join Date: Feb 2000
Location: Midwest
Posts: 1,277
I provide my customers with a questionnaire on the back side of their invoice, and I leave a space for them to write anything they'd like. >Voila< I have all the testimonials I need.

But the best ones are when we get cards with gift certificates in them, or a tip on top of what they owe.
Reply With Quote
  #3  
Old 10-30-2001, 02:48 PM
Island Lawn Island Lawn is offline
LawnSite Senior Member
 
Join Date: Dec 2000
Location: Golf Coast, SC
Posts: 632
I guess I could just start "collecting" verbal complements and compile them to a list. Then make the list part of my portfolio.

(Do I ask them, "Can I quote you on that"?)


But I would like a bunch of big fat letters with signatures.

How do you ask a client to do that for you?

Does it consist of more than simply "growing a pair"?
(I'm working on that.)
Reply With Quote
  #4  
Old 10-30-2001, 03:02 PM
SprinklerGuy SprinklerGuy is offline
LawnSite Bronze Member
 
Join Date: Oct 2001
Location: Scottsdale, Arizona/Colorado Springs, Colorado
Posts: 1,777
Grow your pair faster! They will be glad to, most of them anyway. And you could always thank them with a discount of some sort, or a pointsettia this xmas.
__________________
Tony Neumann
Reply With Quote
  #5  
Old 10-30-2001, 03:25 PM
Guido Guido is offline
LawnSite Silver Member
 
Join Date: Feb 2000
Location: North Las Vegas, Nevada
Posts: 2,085
Start with....

the customer's you are closest too, and the most friendly of them. They will be easier if you are comfortable talking to them, and they would probobly give you the best ones! Your right, there is nothing like the real thing, but if this doesn't work for you, do like what Stonehenge said and send out a "quality check" and urge them to fill in a paragraph or so with comments. Hopefull they are very happy, because thats the only way this method works!

Good Luck, and let us know how you make out!
Reply With Quote
  #6  
Old 10-30-2001, 05:18 PM
lawnboy82 lawnboy82 is offline
Banned
 
Join Date: Jan 2001
Location: westchester county, N.Y.
Posts: 957
A good chunk of my customers offer themselves to me as a reference. I am sure that I could get a written one from them as well. However they have no problems with being contacted in one way or another about the quality of my work.
Reply With Quote
  #7  
Old 10-31-2001, 09:35 PM
Island Lawn Island Lawn is offline
LawnSite Senior Member
 
Join Date: Dec 2000
Location: Golf Coast, SC
Posts: 632
Thanks for all the replies!

Sometimes, I gotta be spoon fed.

Stonehenge, I'd like to know more about your questionnaire!
The part I'm looking for is that blank space!

SG, Tell me how you really feel! LOL!
(Are there vitamins for that?)

Thanks again Guido!
Plain and simple....language I can understand.....
Quote:
urge them to fill in a paragraph or so with comments.
Here is my starting point
Quote:
"Kin yew right me up sumpin sayin i'm gewd? Pleeeeeze!
...I'm working on it!
Reply With Quote
  #8  
Old 10-31-2001, 10:45 PM
Island Lawn Island Lawn is offline
LawnSite Senior Member
 
Join Date: Dec 2000
Location: Golf Coast, SC
Posts: 632
Quote:
"I provide my customers with a questionnaire on the back side of their invoice, and I leave a space for them to write anything they'd like. >Voila< I have all the testimonials I need."
Stonehenge,
Are you sending them a questionnaire EVERY month "with invoice"?
By doing this monthly, do you find the customer comes to expect it?
Maybe they begin to consider their responses throughout the month...

Is your questionnaire generic, asking the same questions every month, or Do you customize your questions depending on the customer and/or work done?

Do you ask the HARD questions?
What are the hard questions?

I can see where face to face has its advantages.
A monthly questionnaire is just part of a "Quality Check" System that should continuously gather information...and BTW, testimonials...

Now Iím thinking of an information gathering tool as well as a testimonial generator!

Maybe I should do a search / start a new thread for "Creating Questionnaires"! Since this seems to be the root what IĎm looking for...
Reply With Quote
  #9  
Old 10-31-2001, 10:59 PM
Stonehenge's Avatar
Stonehenge Stonehenge is offline
LawnSite Bronze Member
 
Join Date: Feb 2000
Location: Midwest
Posts: 1,277
I try to ask all the 'hard' questions I can think of. But that's why I leave space open for them to 'freestyle', in case there is something I've missed.

I ask if they were satisfied with the deisgn, date of project start, date of completion, condition we left the yard during construction, would you (customer) hire us again, if not why not, how likely are you to recommend us to others, overall, how were we? A few other Q's, too.

Beyond testimonials, this gives you the chance to see where you are great, where you could improve.

As for frequency of questionnaires, well, we mainly do hardscapes and some softscapes. No lawncare. So we usually don't have to send more than once invoice, except when a customer has us back in later years for more work.
Reply With Quote
  #10  
Old 11-01-2001, 08:55 AM
Island Lawn Island Lawn is offline
LawnSite Senior Member
 
Join Date: Dec 2000
Location: Golf Coast, SC
Posts: 632
Here is a quote from an article in a green industry mag:

Quote:
Have you used testimonials? Credible testimonials are powerful persuaders, particularly today when businesses can't afford to make mistakes. But use only real people and identify them completely - no anonymity and no initials. Readers see through such deceit. Be sure to get permission and a signed release from those providing testimonials.
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump





Powered by vBulletin® Version 3.8.6
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Copyright ©1998 - 2012, LawnSite.comô - Moose River Media
All times are GMT -4. The time now is 03:08 PM.

Page generated in 0.10559 seconds with 9 queries