Register free!
Search
 
     

The Green Industry's Resource Center


Click for Weather
Reply
 
Thread Tools Display Modes
  #511  
Old 08-12-2008, 08:37 PM
sweetz's Avatar
sweetz sweetz is offline
LawnSite Bronze Member
 
Join Date: Apr 2004
Location: St. Petersburg, FL - Zone 9
Posts: 1,587
Quote:
Originally Posted by kevinlane View Post
Do you guys ever have problems with customers not paying? How do you guys bill? Lately I've had a few that all of a sudden are paying extremely late, not returning phone calls and etc. I don't want to just cancel them, cus I need the account. But its really starting to affect the business, I mean damn gas is sky high, overhead is killin me, and then these customers want to not pay...WTH?
I bill at the beginning of the month. The bill is due the 1st of the month. If they don't pay, I just leave a note on their door on their service date that I'm not cutting their yard till I get paid. It works.
Reply With Quote
  #512  
Old 08-12-2008, 08:42 PM
kevinlane's Avatar
kevinlane kevinlane is offline
LawnSite Senior Member
 
Join Date: May 2007
Location: St Petersburg, FL
Posts: 334
I bill on the first too, guess I will have to start doing that, not doing the service until they pay, huh. Maybe I could bring my rotweiller when I arrive at a service that hasn't paid, bring her to the door with me....knock knock I need a check! LOL
__________________

Kevin Lane
Genesis Property Management
MY MOTTO: GET ER DONE or keep walkin!
Reply With Quote
  #513  
Old 08-12-2008, 09:42 PM
sweetz's Avatar
sweetz sweetz is offline
LawnSite Bronze Member
 
Join Date: Apr 2004
Location: St. Petersburg, FL - Zone 9
Posts: 1,587
Quote:
Originally Posted by kevinlane View Post
I bill on the first too, guess I will have to start doing that, not doing the service until they pay, huh. Maybe I could bring my rotweiller when I arrive at a service that hasn't paid, bring her to the door with me....knock knock I need a check! LOL
I think I would pay to see that!!!

Ya, just set at date and tell your customers. ie: the 5th or the 10th. If they haven't paid by then, you just stop service. Don't try to charge a late fee. I've found that 95% of people will NOT pay that. You may have to enforce this rule a couple of times with a couple of your customers, but they seem to get the point pretty quickly.
Reply With Quote
  #514  
Old 08-12-2008, 10:53 PM
South Florida Lawns's Avatar
South Florida Lawns South Florida Lawns is offline
LawnSite Platinum Member
 
Join Date: Apr 2005
Location: usa
Posts: 4,756
I send a bill out at the first of the month too. But its for the last month. I don't bill for work that I haven't done yet. Maybe I should even though my price never changes. I never do per cut yards too much a hassle.
Reply With Quote
  #515  
Old 08-12-2008, 10:57 PM
South Florida Lawns's Avatar
South Florida Lawns South Florida Lawns is offline
LawnSite Platinum Member
 
Join Date: Apr 2005
Location: usa
Posts: 4,756
Oh and Kevin I seem to have like 5 late payers a month. Some that are a few months behind.

This is what I do, after 3 weeks I send out another bill kinda like a reminder, to all the people that don't pay in that amount of time. If they are real late like by a whole month I call them or try and talk in person. I also flood their mail.
Reply With Quote
  #516  
Old 08-12-2008, 11:10 PM
kleankutslawn kleankutslawn is offline
LawnSite Bronze Member
 
Join Date: Jul 2005
Location: tampa,florida
Posts: 1,187
kevin keep this in mind,you say you need the account but what good is it to you if you don't get paid?
__________________
lawn service Tampa
Reply With Quote
  #517  
Old 08-13-2008, 12:21 AM
sweetz's Avatar
sweetz sweetz is offline
LawnSite Bronze Member
 
Join Date: Apr 2004
Location: St. Petersburg, FL - Zone 9
Posts: 1,587
Quote:
Originally Posted by kleankutslawn View Post
kevin keep this in mind,you say you need the account but what good is it to you if you don't get paid?
EXACTLY!!!!
Reply With Quote
  #518  
Old 08-13-2008, 12:35 AM
sweetz's Avatar
sweetz sweetz is offline
LawnSite Bronze Member
 
Join Date: Apr 2004
Location: St. Petersburg, FL - Zone 9
Posts: 1,587
Quote:
Originally Posted by South Florida Lawns View Post
Oh and Kevin I seem to have like 5 late payers a month. Some that are a few months behind.

This is what I do, after 3 weeks I send out another bill kinda like a reminder, to all the people that don't pay in that amount of time. If they are real late like by a whole month I call them or try and talk in person. I also flood their mail.
But, that all costs money. We (just like our customers) have mortgage or rent payments that are due on a certain date, plus, just like our customers, we have all kinds of other expenses & bills. You have to pay in advance for most services like phones, water, electricity, etc. Either that or they require you to put a large deposit on you account. If your credit is good enough you may be OK, but I'm not going to check everyone of my customers credit!

If you bill at the end of the month and then give them 3 - 4 weeks to pay, they have gotten 2 months worth of free work out of you if they decide not to pay their bill. Granted most people wouldn't do this, but I'd rather not take any chances. When I started out, I too billed at the end of the month. But I got screwed by one customer who did get like 2 1/2 months of free full service lawn care (she decided not to pay) out of me. That made up my mind about this whole thing right then & there.

The only exception I have made is with one of my commercial accounts. They typically pay 1/2 way through the month.

This is all my opinion, I'm not knocking anyone for doing things their own way. That's why I LOVE being in business for yourself. YOU make the rules. What works very well for you might su** for someone else & visa versa.
Reply With Quote
  #519  
Old 08-13-2008, 01:14 AM
South Florida Lawns's Avatar
South Florida Lawns South Florida Lawns is offline
LawnSite Platinum Member
 
Join Date: Apr 2005
Location: usa
Posts: 4,756
that makes sense and I always keep that thought in the back of my mind. I need to start cracking down on my customers. Start charging late fees, raise prices more often and start billing at the beginning of the month.
Reply With Quote
  #520  
Old 08-13-2008, 07:37 AM
tamadrummer's Avatar
tamadrummer tamadrummer is offline
LawnSite Bronze Member
 
Join Date: Sep 2007
Location: Zephyrhills,FL
Posts: 1,102
Personally, I bill out on the 15th of the month for the upcoming month. My September bills are ready to go out this Friday.

I have one customer that is suspended from service because she is 30 days behind. No pay, no more service and True Green sprayed more on her lawn last tuesday. It hasn't been cut in 2+ weeks and it is almost mid-shin high.

I cannot afford to cut too much for free. I charge a $10 late fee for bills paid after the 15th of the due month and it has always been paid.

Don't give away the farm on the notion that some idiot will pay their bill, I have been stung 2 times now and I don't like it one bit! One month is all they get.
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump





Powered by vBulletin® Version 3.8.6
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Copyright ©1998 - 2012, LawnSite.comô - Moose River Media
All times are GMT -4. The time now is 02:19 PM.

Page generated in 0.09869 seconds with 8 queries