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  #1  
Old 05-13-2008, 01:50 AM
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Rayholio Rayholio is offline
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Real Green Support Fees

I have mapping, and LA3.. I pay $100 per month for support.. I used less than an hour of tech support last year..

Is anyone here NOT on LA3 support? How has it effected your software experience? Do you miss the updates? or have you ever purchased updates from real green? I'm just curious how that works out for you?

my small company is drowning under REAL GREENS opressive fees, and we're considering dropping the support.. just wondering if that's a poor move?
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Old 05-13-2008, 07:49 AM
trimmasters trimmasters is online now
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We also have LA3 and mapping. Had it for 5 years or so now. the program came with a year or so of support when we got it. Other than that we have never been on support. we do buy an update once every year or two for $100 a pop.

I support up to $100 a month? back when they were trying to get us to take it i want to say it was like $150 a quarter.

I don't think its worth it at all. In 5 years I had to call them once and that was because they sent a bad update out that deleted some necessary files.

My take is this - the software is vary good - there are some other things that are good but vary overpriced. was it you that was looking for the handheld? I think they need to just sell the handheld software and get rid of the lease offer. the price is ridiculous.

for $100 per month support I would expect 24/7 support with vary little hold time if any. not this will call you back when we can joke of support.

That's my take. John

We need to get a group of people together that use La3. chances are we could answer most any questions between us all.
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  #3  
Old 05-13-2008, 07:51 AM
kappa915 kappa915 is offline
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We have LA3 and Mapping and pay $390/quarter for technical support. I probably used around an hour also last year. I was not aware that if you dropped technical support that you didn't get updates.
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  #4  
Old 05-13-2008, 09:13 AM
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Rayholio Rayholio is offline
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John- They're trying to tell me that they want $250 for a one time patch purchase... AND FURTHERMORE that I will not be allowed to purchase just one update... example....

If I stop updating today, and want a new update next year, then I HAVE to purchase EVERY update released in the mean time @ $250 ea.

Can you verify that you have been paying for updates @ $100 each? and that you've not been asked to pay for backlogged updates?


Kappa- do you have the less than 1000 customer version of LAIII + Mapping? If so, you're being charged more than me...
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  #5  
Old 05-13-2008, 09:51 AM
trimmasters trimmasters is online now
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Ray, that's ridiculous!

I looked we payed $150 not $100, sorry. We NEVER had to pay for back updates. We have the unlimited customer and unlimited user version.
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  #6  
Old 05-13-2008, 11:18 AM
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Rayholio Rayholio is offline
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Crap dude.. How long ago was this??
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  #7  
Old 05-13-2008, 11:29 AM
trimmasters trimmasters is online now
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Last update I purchased was october 2007
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  #8  
Old 05-13-2008, 11:41 AM
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Rayholio Rayholio is offline
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Gawd!

They must really hate me...
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  #9  
Old 05-13-2008, 12:36 PM
trimmasters trimmasters is online now
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I think there kinda like Trugreen. Ever one gets a different price and there's no pattern to it at all. that's the best i can figure
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  #10  
Old 05-13-2008, 04:33 PM
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Rayholio Rayholio is offline
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Nah.. tru-green actually trys to keep their customers happy.. Real Green doesn't seem to care...
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