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Old 12-30-2001, 12:27 AM
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Lawn-Scapes Lawn-Scapes is offline
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Join Date: May 2001
Location: Maryland
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How do I adjust for an over-payment in QBs?

One customer over payed and I'm going to issue them a check... but I don't know how to make the adjustment in the register..

How do I give them a 'zero' balance?
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Old 12-30-2001, 11:24 AM
bruces bruces is offline
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Re: How do I adjust for an over-payment in QBs?

Quote:
Originally posted by TSG
One customer over payed and I'm going to issue them a check... but I don't know how to make the adjustment in the register..

How do I give them a 'zero' balance?
This is from the QB99 help file. If you haven't used it, it addresses most situations that you will run into. Also their web site at Quickbooks.com has a Frequently Asked Questions section under their support tab.
This should solve your problem.

1 Display the Credit Memos/Refunds window.
2 Enter the customer:job name.
3 Click Refund to create the refund check.

Do not record the credit memo for the customer.

4 Enter the appropriate information on the check.

Caution: Leave Accounts Receivable as the account in the detail area of the refund check. This ensures that QuickBooks will account for the refund correctly.

5 (Optional) Select the "To be printed" checkbox to print this check later, or click Print to print the check now.
6 Click OK.

Important: Although you have recorded both the overpayment and the refund check, you still need to apply the check to the overpayment.

7 Display the Receive Payments window.
8 From the Customer:Job drop-down list, choose the customer to whom you just wrote the refund check.
9 Select the Apply Existing Credits checkbox.
10 On the Refund Chk line, enter the check amount in the Payment column.
11 Click OK.

This ought to handle it.
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Old 12-31-2001, 12:34 AM
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Lawn-Scapes Lawn-Scapes is offline
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Thank You!

bruces..

Worked like a charm.. Thanks

Happy New Year
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