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  #1  
Old 02-02-2009, 04:21 PM
bobw bobw is offline
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Customer getting ripped off

So, here's a scenario that I've never encountered before, but, I guess there's a first for everything.

Last October, I did a blow out for a long time customer (5+ years). In January, I still hadn't received payment, so I sent a note and in late January a final notice type note (to 6 customers.... we trust our customers to send us checks after the fact).

This weekend the one customer called and left a message stating that she had paid and wondered how I would not know this as she handed an envelope to my workers.

Right then I had a pretty good idea what had happened... she's been ripped off by another company. They showed up, knocked on the door and asked for payment. She knew they weren't me, so she asked and they told her that they had bought my company... so she paid them.

They most definitely did not buy my company, despite my admittedly bad memory, I would have remembered that.

So... my customer was kind enough to supply the name and number of the company she paid who claimed to have bought me out.

What would you do in this situation?
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Old 02-02-2009, 04:26 PM
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either , ball bat or police.
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  #3  
Old 02-02-2009, 04:26 PM
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hoskm01 hoskm01 is offline
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Criminal charges and a lawsuit.
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Old 02-02-2009, 04:26 PM
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Wet_Boots Wet_Boots is offline
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Time to make up some ID badges. I like to use door-hanger invoice envelopes when I winterize with nobody home.
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  #5  
Old 02-02-2009, 04:30 PM
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KrayzKajun KrayzKajun is online now
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police, lawsuit and baseball bat
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  #6  
Old 02-02-2009, 04:31 PM
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TRILAWNCARE TRILAWNCARE is offline
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Quote:
Originally Posted by bobw View Post
So, here's a scenario that I've never encountered before, but, I guess there's a first for everything.

Last October, I did a blow out for a long time customer (5+ years). In January, I still hadn't received payment, so I sent a note and in late January a final notice type note (to 6 customers.... we trust our customers to send us checks after the fact).

This weekend the one customer called and left a message stating that she had paid and wondered how I would not know this as she handed an envelope to my workers.

Right then I had a pretty good idea what had happened... she's been ripped off by another company. They showed up, knocked on the door and asked for payment. She knew they weren't me, so she asked and they told her that they had bought my company... so she paid them.

They most definitely did not buy my company, despite my admittedly bad memory, I would have remembered that.

So... my customer was kind enough to supply the name and number of the company she paid who claimed to have bought me out.

What would you do in this situation?
How did they even know she owed you money???

Did you contact this supposed company???
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  #7  
Old 02-02-2009, 04:32 PM
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hoskm01 hoskm01 is offline
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police, lawsuit and baseball bat



Bob, do you need a referral?

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  #8  
Old 02-02-2009, 04:33 PM
mattfromNY mattfromNY is offline
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Wow, someones got some awful big Kahoonas! Not sure what I'd do, depends on my mood. Outcome would surely not be pretty.
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  #9  
Old 02-02-2009, 04:37 PM
bobw bobw is offline
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Originally Posted by TRILAWNCARE View Post
How did they even know she owed you money???

Did you contact this supposed company???
This customer lives in an area that had a old-timer guy get out of business 6 or 7 years ago. He sold his address list to a guy that went bankrupt a year or two later. I suspect that this "company" bought/got the old-timer's address list and just went around winterizing houses and leaving invoices/banging on doors for money.

I left a voice mail on the number for this supposed company. It is the dead of winter here, so I suspect a return call will take some time....

edit: to top things off, they bang on the customer's door asking for money for winterizing the system...of course, I'd already been there and winterized it.....
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Old 02-02-2009, 04:38 PM
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Mike Leary Mike Leary is online now
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Not sure who's problem this is.
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