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  #11  
Old 02-02-2009, 05:43 PM
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Wet_Boots Wet_Boots is online now
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I would still consider making a personal visit to your local police station, and see what they would be willing to do. I think "Fraud" and "Theft by Deception" would apply here.

Also, maybe put the confused client on a service plan.
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  #12  
Old 02-02-2009, 05:48 PM
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TRILAWNCARE TRILAWNCARE is offline
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Quote:
Originally Posted by Wet_Boots View Post
I would still consider making a personal visit to your local police station, and see what they would be willing to do. I think "Fraud" and "Theft by Deception" would apply here.

Also, maybe put the confused client on a service plan.
To bad they didn't use the mail. That would be federal charges.

Agree, let the police handle it.

You might want to let all your customers know what is going on so it doesn't happen again.
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  #13  
Old 02-02-2009, 05:50 PM
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NEW CITY LAWN CARE LLC NEW CITY LAWN CARE LLC is offline
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Did they make the check out to your company or someone else?

Funny thing is I had almost the exact thing happen to me, I had another Lawn Care guy show up at one of my customers homes saying I subcontracted them to perform her maintenance and they wanted payment, so she tells them they need to collect from me then, and then she calls me and tells me the story and I tell her I would never sub-contract any work out without the home owners approval, but she did give me the name of the company, so I called and they tell me they accidentally got the wrong address, LOL, as if they didn't know where they've been working, right?
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  #14  
Old 02-02-2009, 05:56 PM
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DanaMac DanaMac is offline
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I had close to the same issue a few years ago. i'll see if I can find the thread about it. pain in the azz that's for sure. The headache of trying to deal with it is not worth it. Find a way to make it up in the next couple visits to this client's house. i'm not saying overcharge.... Mike. Find a way to charge for some upgrades and make it back.
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  #15  
Old 02-02-2009, 05:58 PM
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Mike Leary Mike Leary is online now
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If you don't have a relationship with your clients, you're f**ked. We never collected at the door; that's a piker trick.
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  #16  
Old 02-02-2009, 05:58 PM
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DanaMac DanaMac is offline
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Here's my prior thread about this.

Another company screwed me
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  #17  
Old 02-02-2009, 06:00 PM
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NEW CITY LAWN CARE LLC NEW CITY LAWN CARE LLC is offline
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If you don't have a relationship with your clients, you're f**ked.
I agree exactly, my customers know me well enough to know better if something like this ever happened I would get a phone call immediately.
I guess some contractors are getting desperate, LOL!
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  #18  
Old 02-02-2009, 06:05 PM
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Mike Leary Mike Leary is online now
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contractors
I'd call them slimeballs and turn them in to Labor & Industries.
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  #19  
Old 02-02-2009, 06:46 PM
bobw bobw is offline
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Quote:
Originally Posted by DanaMac View Post
Here's my prior thread about this.

Another company screwed me
Thanks for digging that thread up. I suspect you and I are very similar in our business attitudes.

I'm really trying to cut through the bs and quantify who has lost what.

Me: potentially lose the cost of a blow out; not a big deal and certainly not worth losing a good customer over.

Customer: Well...they got their system blown out...twice; at least one of the times by a pro. Potentially, they can pay twice for the blow outs, or potentially, they can lose a good irrigation contractor.

Other company: made the cost of a blow out. Potentially could be charged criminally if the customer filed a complaint with the police. Potentially could have a tough time with suppliers if I put the word out on them. Potentially could have a tough time walking if I put a softball bat to them (just kidding... I would rather karma beat them down than screw up a perfectly good bat).

If I hear back from the other company, I'll be a bit of a jerk to them, but otherwise, I'll just wait until I run into them somewhere.... it is a very small business in this town....
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  #20  
Old 02-02-2009, 07:56 PM
Without A Drought Without A Drought is offline
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It might have been an honest mistake. i've gone to the wrong house before. And i've realized, in various stages of service, my mistake.
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