Register free!

The Green Industry's Resource Center


Reply
 
Thread Tools   Display Modes
  #1  
Old 03-17-2002, 05:47 PM
hustlers hustlers is offline
LawnSite Senior Member
 
Join Date: Nov 2000
Location: MN
Posts: 257
contract renewals

I was wandering how the LCO's
contact and resign contracts in the
spring? mail or phone, email???

DO you call all your customers every spring
or do you send them a mailing.
thanks
Reply With Quote
  #2  
Old 03-17-2002, 11:45 PM
Tim Canavan's Avatar
Tim Canavan Tim Canavan is offline
LawnSite Member
 
Join Date: Feb 2002
Location: Houston
Posts: 218
I put a clause in my Agreement that if the customer does not cancel at least 30 days prior to the end date, it will be automatically renewed for another year. This seems to work out just fine.
__________________
Major League Landscaping
Reply With Quote
  #3  
Old 03-19-2002, 12:49 PM
lawnMaster5000 lawnMaster5000 is offline
LawnSite Senior Member
 
Join Date: Jul 2000
Location: St. Louis Missouri
Posts: 589
legality?

Tim if you are looking for a legaly binding contract i would talk to an attourney regarding your renew clause. If i am correct on this, in order for a contract to stand up in court it is required to have an expiration date (or situation). Just something that says this is a legal contract and will not continue indefinately into the future.

- the other issue is how do you change prices and other aspects of the contract if the old one automaticaly renews every year?
__________________

Happy Mowing from StL
-Scott Marquart

www.westcountylandscaping.com
Reply With Quote
  #4  
Old 03-19-2002, 06:10 PM
LawnLad LawnLad is offline
LawnSite Senior Member
 
Join Date: Jan 2002
Location: Cleveland, Ohio
Posts: 738
We call our landscape maitnenance "contract" just that on the front of the page - large print. Small print on the back, it reads like an agreement. Our "contracts" are continously renewing from year to year. You can't wait for everyone to send back their contracts to get started. You'll be in the middle of April before some send back their info.

We do send a "contract" updater to update terms and prices, and in the signature line we write - "CONTRACT IS CONTINOUSLY RENEWING - No need to sign and return contract. Non Cancellation is assumed to be acceptance of contract" This worked pretty well except for one customer that squeezed their signature into 1/8" space between the line and the statement listed above.

I had one customer complain after we came to perform the spring clean up stating that she had not had enough time to decide if she was going to renew with us this year. Though shd did agree to pay, she said hold off before performing any more additional services.

Bottom line - I would rather not have to mail to each of my customers each winter, and I think they would rather not have to mail something back. As well, given the choice to evaluate your service since you're making them sign a contract, they may choose someone else when otherwise if they would have to actively cancel, they won't out of laziness or the fact that it's not the first thing on their mind. So don't give 'em the option if you dont' have to. That's how health clubs and fertlizing companies do it. Why not me.
__________________
Lawn Lad, Inc.
Cleveland, Ohio

Last edited by LawnLad; 03-19-2002 at 06:18 PM.
Reply With Quote
  #5  
Old 03-19-2002, 07:36 PM
Nebraska Nebraska is offline
LawnSite Senior Member
 
Join Date: Jan 2002
Location: Beautiful Great Plains.
Posts: 525
I agree. We use an agreement that states "as a convenience to you, your services will automatically renew each year" Very rarely is their a problem. Could not imagine the extra work having them sign a new agreement every spring..It would also present the opportunity to "look around".


Check with your state laws, I remember reading somehting about Michigan and a law that applies to this situation.
Reply With Quote
  #6  
Old 03-20-2002, 03:22 AM
Mykster's Avatar
Mykster Mykster is offline
LawnSite Senior Member
 
Join Date: Jan 2002
Location: Arlington, WA
Posts: 668
That's a good idea to put "contract will automatically renew". Never thought about that before. Good idea. Just might have to add it to mine. Thanks.
__________________
Mike
Sawyer Lawn & Landscape
Western, Wa.
<br>
<img src="http://www.kristofferson.com/sawyerlogo_transp.gif" border="0">
Reply With Quote
  #7  
Old 03-20-2002, 12:42 PM
Tim Canavan's Avatar
Tim Canavan Tim Canavan is offline
LawnSite Member
 
Join Date: Feb 2002
Location: Houston
Posts: 218
Re: legality?

Quote:
Originally posted by lawnMaster5000
Tim if you are looking for a legaly binding contract i would talk to an attourney regarding your renew clause. If i am correct on this, in order for a contract to stand up in court it is required to have an expiration date (or situation). Just something that says this is a legal contract and will not continue indefinately into the future.

- the other issue is how do you change prices and other aspects of the contract if the old one automaticaly renews every year?
I'm not really looking for something that's legally binding. You and I both know that it would not be worth our time or money to take someone to court. This is just something for a residential client to look at to feel at ease. So they know that we will come and do what we say when we say.
As far as your other issue goes, if an exisiting client needs additional service that would increase their agreement price, I would send that client a new one. Pretty simple, I guess. I think this is better than sending out to everyone every year. Why spend the time and resources when you don't have to?
Thanks for your opinion anyway.
__________________
Major League Landscaping
Reply With Quote
  #8  
Old 03-20-2002, 01:45 PM
LawnLad LawnLad is offline
LawnSite Senior Member
 
Join Date: Jan 2002
Location: Cleveland, Ohio
Posts: 738
I might add, our "contracts" state the customer is not bound to any time period and can discontinue service at any time. I used to lock people in - but after thinking about it, I only want customer who are happy with our service, not contractually obligated to us. So for people who are hesitant to sign, I tell them they can try it for a week, month or year, they are not bound by any limits. Their satisfaction will bring them back.
__________________
Lawn Lad, Inc.
Cleveland, Ohio
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump





Powered by vBulletin® Version 3.8.6
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Copyright ©1998 - 2012, LawnSite.comô - Moose River Media
All times are GMT -4. The time now is 08:39 AM.

Page generated in 0.09016 seconds with 7 queries