Register free!
Search
 
     

The Green Industry's Resource Center


Click for Weather
Reply
 
Thread Tools Display Modes
  #11  
Old 03-19-2009, 07:31 PM
nemow nemow is offline
LawnSite Senior Member
 
Join Date: Oct 2007
Location: Northeast
Posts: 253
To our valued customers. Thats how mine start and Im sure they giggle at it. I am on a first name basis with all of my customers so it kinda makes it sound like Im bigger than I am. Little do most of them know they are 1 of 70 ish cutomers. Most think they are the only one. I really dont think many people even notice those kind of things. I would be surprised if half even read my letters. They just sign and send it back. I think they appreciate the self addressed stamped envelope I put in with the renewal letter more than the letter itself.
Reply With Quote
  #12  
Old 03-20-2009, 10:44 AM
secretary secretary is offline
LawnSite Member
 
Join Date: Nov 2008
Location: Chambersburg, PA
Posts: 30
Nemow- That's super that you provide stamped envelope for your customers! Your personalized service is what will set you apart, especially in this troubled economy. If anything they may feel a little guilty if they don't send it back. I always try to hand address most of my correspondence, and if anyone who thinks they don't have time for the little things that make a big difference, you can always have someone else do things like that, ( a teenager with good penmanship would love earning some extra cash for odd jobs like that).
Reply With Quote
  #13  
Old 03-20-2009, 10:58 AM
nemow nemow is offline
LawnSite Senior Member
 
Join Date: Oct 2007
Location: Northeast
Posts: 253
Quote:
Originally Posted by secretary View Post
Nemow- That's super that you provide stamped envelope for your customers! Your personalized service is what will set you apart, especially in this troubled economy. If anything they may feel a little guilty if they don't send it back. I always try to hand address most of my correspondence, and if anyone who thinks they don't have time for the little things that make a big difference, you can always have someone else do things like that, ( a teenager with good penmanship would love earning some extra cash for odd jobs like that).
I find they come back much faster self addressed and stamped. Check, check ,initial, sign and send. This way it takes them two minutes to fill it out slap it in the envelope and throw it in the mail box.
I've been thinking of doing it when billing also. May speed up the process with that as well.
Reply With Quote
  #14  
Old 03-22-2009, 01:24 PM
NewHorizon's Land's Avatar
NewHorizon's Land NewHorizon's Land is offline
LawnSite Senior Member
 
Join Date: Jan 2007
Location: Ridgely, MD
Posts: 692
You should personalize each one.

If you have Word 2007 you can type a letter than do the mail merge feature and pesonalize each letter. Word will save the names, address, phone, etc for future use.
__________________


New Horizons Land Management
1996 F-250 crew cab short bed FOR SALE
16' landscape trailer FOR SALE
14' enclosed trailer for hardscapes
6.5' x 12' 12,000 lbs dump trailer
60" Kubota ZD21 FOR SALE
60" JD 997
36" Stander for sale
Sthil Power Tools FOR SALE
Weber 7,000 lb force revs. plate tamp
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump





Powered by vBulletin® Version 3.8.6
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Copyright ©1998 - 2012, LawnSite.comô - Moose River Media
All times are GMT -4. The time now is 05:14 PM.

Page generated in 0.07486 seconds with 7 queries