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  #1  
Old 03-19-2002, 09:16 PM
dmk395 dmk395 is offline
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Join Date: Sep 2000
Location: Ma
Posts: 950
Follow up calls

After giving estimates and waiting, do you give follow up calls? If so what do you say?
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  #2  
Old 03-19-2002, 09:44 PM
Kent Lawns Kent Lawns is offline
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Join Date: Jan 2000
Location: Midwest
Posts: 870
Absolutely!

If not presented in person, we ask if the received it and whether they had a opportunity to review it.

They respond from there and the bid is recatagorized in our system:

a. We answer questions and get a service commitment.
b. We answer questions, their still undecided and we set up re-phone date.
c. They decline service and we archive the proposal for next year.

After you bid, follow thru
After you service, follow thru
After you bill, follow thru
After you collect, follow thru

60% of customers are lost (all industries) because of company indifference.
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  #3  
Old 03-19-2002, 10:41 PM
Nebraska Nebraska is offline
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Join Date: Jan 2002
Location: Beautiful Great Plains.
Posts: 525
We have followed up at least 3 times, but after that it becomes futile.

They are then archived into a past quote group and "re-marketed" (if such a term exists)


Anyone have a rule of thumb as to how many times to followup?
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  #4  
Old 03-19-2002, 11:04 PM
Kent Lawns Kent Lawns is offline
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Join Date: Jan 2000
Location: Midwest
Posts: 870
On the 2nd call there needs to either be a commitment or a meaningful dialogue.

Even if we do not get the job, we've found good follow-thru establishes us as the solid #2 choice ready to step in if the contractor falters.
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  #5  
Old 03-19-2002, 11:44 PM
Nebraska Nebraska is offline
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Commitment emphasized!?
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  #6  
Old 03-20-2002, 05:34 AM
Harvestman Harvestman is offline
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Join Date: Feb 2001
Location: zone six
Posts: 233
We will do two follow ups.
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