Go Back   LawnSite.comô - Lawn Care & Landscaping Business Forum, Discuss News & Reviews > Sponsor Forums - Discuss with Sponsors Directly > Lawn Mowing Equipment & Accessories * * * * SPONSOR FORUMS > Hustler Turf Equip
User Name
Password
Home Products Find a Dealer News About Us Contact Us Mark Forums Read


Hustler Turf Equip Lawn Mowers & Turf Care Equipment

Reply
 
Thread Tools   Display Modes
  #1  
Old 05-08-2009, 09:11 AM
gps_jetskier gps_jetskier is offline
LawnSite Senior Member
 
Join Date: May 2003
Location: Michigan
Posts: 303
Strip Kit Super Duty

I recommended Hustler to a buddy of mine. He's got a 60" Super Duty with a strip kit on it. The strip kit appears to be the worst design possible as it keeps falling off. He says it has some cam lock like design on the side that is overly complicated, and it's flimsy too. He's wrestled with it several times, each time ending in it falling off while mowing. He commented before he ever used it that he thought it was junk. Last night he backed up right over it. Now he's good and disgusted with the mower and I fear the brand if this continues. Is there a known problem with this strip kit?
Reply With Quote
  #2  
Old 05-08-2009, 05:29 PM
mowerconsultant's Avatar
mowerconsultant mowerconsultant is offline
LawnSite Fanatic
 
Join Date: Feb 2000
Location: Syracuse, NY
Posts: 9,753
Is this a Hustler striping kit? the one made for the FasTrak / SD?
I am not aware of any problems with it, but if it is a Hustler striper I will ask around back in KS to see what they have to say.

Pj
__________________
Reply With Quote
  #3  
Old 05-08-2009, 05:42 PM
gps_jetskier gps_jetskier is offline
LawnSite Senior Member
 
Join Date: May 2003
Location: Michigan
Posts: 303
Yes. It was a Hustler branded kit. Has a couple of little steel rod arms on either side.
Reply With Quote
  #4  
Old 05-10-2009, 09:39 PM
mowerconsultant's Avatar
mowerconsultant mowerconsultant is offline
LawnSite Fanatic
 
Join Date: Feb 2000
Location: Syracuse, NY
Posts: 9,753
Quote:
Originally Posted by gps_jetskier View Post
Yes. It was a Hustler branded kit. Has a couple of little steel rod arms on either side.
Does it look like this?



Like I mentioned, I havent heard of any problems with them, has he talked to his dealer?

Pj
__________________
Reply With Quote
  #5  
Old 05-16-2009, 11:38 AM
MOHUSTLER's Avatar
MOHUSTLER MOHUSTLER is offline
LawnSite Bronze Member
 
Join Date: Nov 2007
Location: Missouri
Posts: 1,376
We have had a few customers complain of the same problem.
__________________
Dealer for :
Hustler
Scag
Wright
Snapper
Snapper pro
Redmax
Snow ex
Blizzard plows
Boss plows
And fix all the rest...
Reply With Quote
  #6  
Old 05-18-2009, 11:37 AM
mowerconsultant's Avatar
mowerconsultant mowerconsultant is offline
LawnSite Fanatic
 
Join Date: Feb 2000
Location: Syracuse, NY
Posts: 9,753
Quote:
Originally Posted by MOHUSTLER View Post
We have had a few customers complain of the same problem.
I will talk to the engineers.

Pj
__________________
Reply With Quote
  #7  
Old 05-18-2009, 01:32 PM
gps_jetskier gps_jetskier is offline
LawnSite Senior Member
 
Join Date: May 2003
Location: Michigan
Posts: 303
Yes PJ it looks like that one.

Yes he spoke to the dealer. Our dealer said, since my buddy already had an email into Hustler about it, if he didn't get an answer to get back with him on it. The dealer had never seen, installed, or sold one before. He admittedly said he wasn't much help, but would rattle Hustler about it if he had to.

Hustler never responded to any of the emails he sent. He called Hustler three times, left messages without return calls, and eventually got a support guy who was less then interested in his problem. Just kept telling him over and over again that Hustler tests these things out throughly and it's ok. The Hustler guy suggested he couldn't follow the install directions, then said ask your dealer about it, and then finally took his name and number to call him back later, and that's been the end of last week some time.

I'll have to say I'm wishing I'd have pointed him in a different direction about now despite being happy with my machine.
Reply With Quote
  #8  
Old 05-19-2009, 06:19 PM
mowerconsultant's Avatar
mowerconsultant mowerconsultant is offline
LawnSite Fanatic
 
Join Date: Feb 2000
Location: Syracuse, NY
Posts: 9,753
I talked to the engineer that designed this and he says it can be adjusted with the locking collar on the bearings so this will not keep happening.
Have him e-mail me and I can get him the help he needs through his dealer.

Pj
__________________
Reply With Quote
  #9  
Old 05-19-2009, 07:10 PM
gps_jetskier gps_jetskier is offline
LawnSite Senior Member
 
Join Date: May 2003
Location: Michigan
Posts: 303
He's seen the post. I'll let him know, but he's been talking about it not being designed very well and just returning it to the dealer. Prehaps he can get a credit for something else.
Reply With Quote
  #10  
Old 05-21-2009, 01:46 PM
gps_jetskier gps_jetskier is offline
LawnSite Senior Member
 
Join Date: May 2003
Location: Michigan
Posts: 303
Well he contacted you PJ, and you told him that the Hustler rep would give him a call. However, once again the follow through lacked. I couldn't be more disappointed in Hustler's response to this.

In the mean time, he brought the parts in for everyone here in Engineering to review. We all agree the cam design on the end is overly complicated for intended purpose, and it's a very weak design overall. Hustler should take a hard look at redesigning this thrown together kit or consider taking it off the market I think. General consensus here is it's junk.

**FAIL**
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -4. The time now is 12:00 PM.

Forum Rules:

This hustlerturfequipment.com sponsored forum is administrator monitored. LawnSite.com does not allow any manufacturer competitor attacks and will strongly enforce this. If you want your discussion to be viewable by the public and responded to in a professional manner then please keep your discussions professional and to the point.

All discussions are viewed by the administration before being released to the public. Your post may not be made viewable for up to 48 hours. Please allow the manufacturer representative enough time to respond to your question or comment once made viewable.

LawnSite.com is not affiliated with the Excel Hustler company. This forum is provided by LawnSite.com to Excel Hustler in order to better server their customers


Powered by vBulletin® Version 3.8.6
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Copyright ©1998 - 2012, LawnSite.comô - Moose River Media
Lawnsite,  Plowsite, WeldingWeb, LawnCareSuccess, Everythinggreen, & Lawnbusiness.net are trademarks of Lawn Care Success, Inc

Page generated in 0.08716 seconds with 7 queries