Register free!
Search
 
     

The Green Industry's Resource Center


Click for Weather
Reply
 
Thread Tools Display Modes
  #1  
Old 06-15-2009, 01:28 PM
LawnMowerKing10's Avatar
LawnMowerKing10 LawnMowerKing10 is online now
LawnSite Senior Member
 
Join Date: Nov 2006
Location: fairfax station
Posts: 685
mowing

I recently saw one of my customers mowing their lawn a few days after I cut it. I emailed them and the reason why? someone complained to them saying that apparently I dont mow or edge the lawn. WTH I always do a great job and make it look good. Sorry just needed to vent.
Reply With Quote
  #2  
Old 06-15-2009, 02:28 PM
Dave_005's Avatar
Dave_005 Dave_005 is offline
LawnSite Senior Member
 
Join Date: Apr 2007
Location: North Central Illinois
Posts: 359
If they are mowing thier lawns themselves a couple days after you mow it then prepare to lose some customers.. either you're missing spots or they didnt like the job you did otherwise they wouldnt be doing it themselves..
__________________
Dave_005
business name : Dave's Mowing Service
Years in the buisness: 4 years
Reply With Quote
  #3  
Old 06-15-2009, 03:06 PM
LawnMowerKing10's Avatar
LawnMowerKing10 LawnMowerKing10 is online now
LawnSite Senior Member
 
Join Date: Nov 2006
Location: fairfax station
Posts: 685
It was weird because I have had this account for about two years now and they have always loved the
Work I do but since the complaint they have been really really picky
Posted via Mobile Device
Reply With Quote
  #4  
Old 06-15-2009, 06:39 PM
1993lx172's Avatar
1993lx172 1993lx172 is offline
LawnSite Bronze Member
 
Join Date: Feb 2008
Location: Franklin Tn
Posts: 1,305
Drop 'em, it's only going to get worse. I've been reading on this site for two years before I joined and have seen this happen to others time and time again. Get out as soon as possible and save yourself the hassle and head ache.
__________________
It's not the equipment that makes a professional, it's the operator.

'99 Dodge Ram 2500 reg cab long bed
'91 JD Lx172 38"/ bagger
'11 JD X300 48"
22'' '66 Western Auto Wizard
21"push mower/w bagger
Stihl KM 90 w/trimmer,tiller, and hedge trimmer
Husquvarna BT130
MTD 3.5 HP edger
AgraFab 17 cb ft trailer
Precise-Fit Areator
Random dethacher
Precise-Fit lawn sweeper

"Never Give Up! Never Surrender!"
Reply With Quote
  #5  
Old 06-15-2009, 06:43 PM
Richard Martin's Avatar
Richard Martin Richard Martin is offline
LawnSite Fanatic
 
Join Date: Mar 2000
Location: Greenville, NC
Posts: 14,376
A great man once said "There's your sign".

Try to get a little better explantion of what you apparently did wrong and make sure it doesn't happen again. I'm sure that a neighbor has complained about my work to one of my customers at some point in time but I've never had this happen.

I do have a buddy that this happened to though. He simply was not cutting the grass low enough and the customer did it for him.
__________________
Serving Greenville, Winterville and Ayden NC



Last edited by Richard Martin; 06-15-2009 at 06:50 PM.
Reply With Quote
  #6  
Old 06-15-2009, 07:20 PM
LawnMowerKing10's Avatar
LawnMowerKing10 LawnMowerKing10 is online now
LawnSite Senior Member
 
Join Date: Nov 2006
Location: fairfax station
Posts: 685
The worst part is , they mow it and it looks like crap. They cut the grass way to short.
Reply With Quote
  #7  
Old 06-15-2009, 07:34 PM
SfTD_service_CENTER SfTD_service_CENTER is offline
LawnSite Senior Member
 
Join Date: May 2009
Location: amsterdam ny
Posts: 868
you need to have them point out whats wrong with their finger! in person and face to face to understand things completely. email phone calls and faxes are just a means to lose the customer eventually or have a stupid missunderstanding. if i saw them mowing thier yard i would have stopped asked them why and said let me finnish it up for free if i was really concerned about the situation. im sure youll figure out what to do.
Reply With Quote
  #8  
Old 06-15-2009, 07:53 PM
jnrogers's Avatar
jnrogers jnrogers is offline
LawnSite Member
 
Join Date: Jun 2007
Location: East TN
Posts: 209
Quote:
Originally Posted by LawnMowerKing10 View Post
The worst part is , they mow it and it looks like crap. They cut the grass way to short.
Yep that is what I thought they want it cut to the dirt. Most of my yards are tall fescue and here where I live it gets up to around mid 90's to 100 in mid summer but these folks want it mowed about 1 to 2 inches then ask me why they have so many weeds. You cant win with a customer like that.
Reply With Quote
  #9  
Old 06-15-2009, 07:58 PM
LawnMowerKing10's Avatar
LawnMowerKing10 LawnMowerKing10 is online now
LawnSite Senior Member
 
Join Date: Nov 2006
Location: fairfax station
Posts: 685
The lawns here are fescue , and like you said it gets in the 90's and 100's during the summer. Yes I should talk to them face to face but they are NEVER home. The nanny is the person who writes the check.
Reply With Quote
  #10  
Old 06-15-2009, 09:05 PM
DA Quality Lawn & YS's Avatar
DA Quality Lawn & YS DA Quality Lawn & YS is online now
LawnSite Fanatic
 
Join Date: Sep 2007
Location: Rochester, MN
Posts: 7,404
Communication with the customer is key. If you cannot reconcile with them/if they will not work with you - then drop them.
__________________
7x14 Stealth SE Enclosed with 48" side ramp
08 Toro Z400 48" deck, 21HP Kaw with EZ Vac twin bag
09 Exmark Turf Tracer HP 36"
21" Toro SR4 Super Recycler
Stihl KM90 Kombi w/ straight shaft trimmer & tiller heads
Husqvarna 125B Blower
PG Magnum
Turfco XT5 Aerator
Turfco LS-22 Overseeder

I can do all things through Him who gives me strength.
Philippians 4:13
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump





Powered by vBulletin® Version 3.8.6
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Copyright ©1998 - 2012, LawnSite.comô - Moose River Media
All times are GMT -4. The time now is 02:04 PM.

Page generated in 0.09764 seconds with 7 queries