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  #1  
Old 06-20-2009, 07:35 PM
kinggregi kinggregi is offline
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Location: Dayton, OH
Posts: 11
Nonstop problems with Toro Grandstand

Is anyone else experiencing major problems with their grandstands? Mine is back in for service for the 8th time with only 54 hours. I've attempted to contact Toro "customer care" 3 times now and received only one response back, which was "good news sir, your mower will be fixed under warranty." Apparently weeks of lost productivity, hundreds of miles for transporting, headache and frustration means nothing to Toro.

The following is problems I've experienced:
Throttle control cable does not function when engine reaches operating temperature.
Engine misfires after 1 hour of operation (19 hp kaw, one ignition coil found faulty, a week later problem reoccurs).
Hydro drive will not move unit up steep hill in reverse.
Hydro drive max speed is only 6.5mph (spec sheet states 8mph)
Parking brake requires weekly tightening; else it will drag on tires.
Parking brake hardware vibrated loose and required me to replace it.
Hydro reservoir tank hardware fell out, and required me to replace it.
Deck drive belts slip when cutting in heavy conditions.
Illustrated parts list was not on Toro's database when filters were needed.

Just wondering if these were common problems to this new model?
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  #2  
Old 06-20-2009, 08:40 PM
dishboy dishboy is offline
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Location: zone 6
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Dang!, sounds like Toro brought the Exmark Metro 26 team over on this project.
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  #3  
Old 06-20-2009, 08:44 PM
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Mowingman Mowingman is online now
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That is great!!

Quote:
Originally Posted by dishboy View Post
Dang!, sounds like Toro brought the Exmark Metro 26 team over on this project.
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  #4  
Old 06-20-2009, 08:48 PM
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traman traman is offline
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Location: new port richey , florida
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Quote:
Originally Posted by dishboy View Post
Dang!, sounds like Toro brought the Exmark Metro 26 team over on this project.
honestly,I'd figured that toro would have a few bugs to work out ,but not a complete fumigation . sorry to here this. hope your state has a lemon law ,this is just unacceptable
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2004 exmark lazerz hp52"23kohler
2004 exmark metro hp 36"15 kawasaki

echo srm 261 t
echo pas 230
edger,hedgetrimmer,brush cutter
echo srm 230 trimmer
echo pb 230 Ln blower
echo h c 150 hedge trimmer
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an't that a kick in the head
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  #5  
Old 06-20-2009, 09:29 PM
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tacoma200 tacoma200 is offline
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I take it your not going to endorse them to fellow Lawnsite members? That's a shame to have that much trouble.I hope something gets worked out for you.
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  #6  
Old 06-20-2009, 09:32 PM
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ed2hess ed2hess is online now
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I feel your pain ...learned my lesson on a Wright stander buying it way way too early in the manufacturing cycle. It took about a year to work out the problems some of which are the same as you are having. And both of these two new standup machines look like they are a lot more complicated than the Wright machine.
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  #7  
Old 06-20-2009, 10:02 PM
johnnybravo8802 johnnybravo8802 is offline
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I was a guinea pig for Hustler and Ferris on new products except Hustler stood by their product and Ferris didn't. I wanted to purchase a GS but with my track record, I felt I should hold off. I still say it's the bomb and will be the best thing out in 1-2 years.
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  #8  
Old 06-20-2009, 10:11 PM
LawnScapers of Dayton LawnScapers of Dayton is offline
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I only have 9 hours on mine but it has been flawless....23hp, 52in
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  #9  
Old 06-21-2009, 10:38 AM
kinggregi kinggregi is offline
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Join Date: May 2004
Location: Dayton, OH
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Quote:
Originally Posted by tacoma200 View Post
I take it your not going to endorse them to fellow Lawnsite members? That's a shame to have that much trouble.I hope something gets worked out for you.
Posted via Mobile Device
That's right, at this point I cannot recommend this mower. The majority of my problems, which keep me from being productive are with the engine. So, perhaps the 23 horse doesn't have these ignition problems I've experienced. Overall, the mower operates well, cuts excellent, and the tires are big enough to hold on some very steep terrain (steeper than recommended in the manual). The walk-behind feature is almost useless as there's not enough weight on the drive tires for any good traction. I'm very disappointed that Toro released a product with these obvious problems and so far, hasn't been helpful to me.
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  #10  
Old 06-21-2009, 10:57 AM
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jameson jameson is offline
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Quote:
Originally Posted by kinggregi View Post
Is anyone else experiencing major problems with their grandstands? Mine is back in for service for the 8th time with only 54 hours. I've attempted to contact Toro "customer care" 3 times now and received only one response back, which was "good news sir, your mower will be fixed under warranty." Apparently weeks of lost productivity, hundreds of miles for transporting, headache and frustration means nothing to Toro.

The following is problems I've experienced:
Throttle control cable does not function when engine reaches operating temperature.
Engine misfires after 1 hour of operation (19 hp kaw, one ignition coil found faulty, a week later problem reoccurs).
Hydro drive will not move unit up steep hill in reverse.
Hydro drive max speed is only 6.5mph (spec sheet states 8mph)
Parking brake requires weekly tightening; else it will drag on tires.
Parking brake hardware vibrated loose and required me to replace it.
Hydro reservoir tank hardware fell out, and required me to replace it.
Deck drive belts slip when cutting in heavy conditions.
Illustrated parts list was not on Toro's database when filters were needed.

Just wondering if these were common problems to this new model?
Post this in the Toro Forum, they need this type of feedback, especially on a new model release. (Plus, in a couple of years, if I decide to purchase one, all these bugs will be worked out)

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