Register free!
Search
 
     

Click for Weather
Reply
 
Thread Tools Display Modes
  #31  
Old 07-15-2009, 08:53 AM
Stuttering Stan's Avatar
Stuttering Stan Stuttering Stan is offline
LawnSite Bronze Member
 
Join Date: Sep 2004
Location: Chesapeake, Va
Posts: 1,435
Don't bargain with the customer on price. I allowed myself to be talked down on my set prices. Establish your price and stick with it. Even if you piss off 1 customer, there are 10 more to replace that 1.
Reply With Quote
  #32  
Old 07-15-2009, 09:01 AM
DanaMac's Avatar
DanaMac DanaMac is online now
LawnSite Fanatic
 
Join Date: Mar 2002
Location: Somewhere in the state of CO
Posts: 13,049
Quote:
Originally Posted by FIMCO-MEISTER View Post
i guess a service style tip. After you ring the doorbell walk back about two steps to give the customer a chance to look you over and size you up. Give them some space
I do this as well. I step back a bit or down a stair. I am not a touchy feely type person, and don't like others in my face.
Reply With Quote
  #33  
Old 07-15-2009, 09:47 AM
Tom Tom Tom Tom is offline
LawnSite Bronze Member
 
Join Date: Nov 2007
Location: Colorado Springs
Posts: 1,270
Quote:
Originally Posted by FIMCO-MEISTER View Post
i guess a service style tip. After you ring the doorbell walk back about two steps to give the customer a chance to look you over and size you up.
Funny, for some reason, I've always done that.
Reply With Quote
  #34  
Old 07-15-2009, 09:51 AM
bicmudpuppy's Avatar
bicmudpuppy bicmudpuppy is offline
LawnSite Silver Member
 
Join Date: Apr 2005
Location: Aztec, NM
Posts: 2,792
Quote:
Originally Posted by FIMCO-MEISTER View Post
i guess a service style tip. After you ring the doorbell walk back about two steps to give the customer a chance to look you over and size you up. Give them some space to come out the door and make the first move. Of course a big smile and a HOWDY goes a long way. Don't say much and nod in agreement on everything. Never argue with them in the first 30 minutes. Size up the entire situation and always come back to them with a thing or two they missed. Makes them think you are really doing your job.
Quote:
Originally Posted by DanaMac View Post
I do this as well. I step back a bit or down a stair. I am not a touchy feely type person, and don't like others in my face.
I like seeing this one too. I'm a big guy, and I find taking that step or two back or down a step makes the person opening the door much more willing to actually open the door and talk.
__________________
Over educated
Over Qualified
Glorified Ditch Digger
....but still a bargain compared to anything else.
And I NEVER say I told you so out loud.
How many Hats can you wear?
Reply With Quote
  #35  
Old 07-15-2009, 10:21 AM
Waterit's Avatar
Waterit Waterit is offline
LawnSite Silver Member
 
Join Date: May 2008
Location: NW Florida
Posts: 2,735
Quote:
Originally Posted by FIMCO-MEISTER View Post
i guess a service style tip. After you ring the doorbell walk back about two steps to give the customer a chance to look you over and size you up. Give them some space to come out the door and make the first move. Of course a big smile and a HOWDY goes a long way. Don't say much and nod in agreement on everything. Never argue with them in the first 30 minutes. Size up the entire situation and always come back to them with a thing or two they missed. Makes them think you are really doing your job.
Take off the sunglasses, too.
__________________
BK
Reply With Quote
  #36  
Old 07-15-2009, 10:32 AM
Wet_Boots's Avatar
Wet_Boots Wet_Boots is online now
LawnSite Fanatic
 
Join Date: Mar 2005
Location: metro NYC
Posts: 39,838
Leave the baseball bat in the truck
Reply With Quote
  #37  
Old 07-15-2009, 10:36 AM
M L Thomas M L Thomas is offline
LawnSite Member
 
Join Date: Jun 2009
Location: SW Ohio
Posts: 189
Quote:
Originally Posted by Wet_Boots View Post
Leave the baseball bat in the truck
But ALWAYS keep that KelTec .380 in yer pocket
Reply With Quote
  #38  
Old 07-15-2009, 10:41 AM
M L Thomas M L Thomas is offline
LawnSite Member
 
Join Date: Jun 2009
Location: SW Ohio
Posts: 189
Always draw an as-built of an install or addition. Even if you are of the opinion you don't need to give one to the customer. On your copy for the file note shallow utilities, drain lines, etc. it can pay off down the road when you go back to remodel or add to the original install.
Reply With Quote
  #39  
Old 07-15-2009, 10:45 AM
Mike Leary's Avatar
Mike Leary Mike Leary is online now
LawnSite Fanatic
 
Join Date: Mar 2007
Location: Winnemucca, Nevada
Posts: 20,549
Quote:
Originally Posted by M L Thomas View Post
Always draw an as-built of an install or addition. Even if you are of the opinion you don't need to give one to the customer. On your copy for the file note shallow utilities, drain lines, etc. it can pay off down the road when you go back to remodel or add to the original install.
Good point; amazing how fast one forgets locations.
Reply With Quote
  #40  
Old 07-15-2009, 04:01 PM
Waterit's Avatar
Waterit Waterit is offline
LawnSite Silver Member
 
Join Date: May 2008
Location: NW Florida
Posts: 2,735
Quote:
Originally Posted by Mike Leary View Post
Good point; amazing how fast one forgets locations.
That's what 521's are for. Oops, just noticed whose post I was replying to...
__________________
BK
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump






Powered by vBulletin® Version 3.8.6
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Copyright ©1998 - 2012, LawnSite.comô - Moose River Media
All times are GMT -4. The time now is 11:05 PM.

Page generated in 0.07377 seconds with 7 queries