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  #1  
Old 04-23-2002, 09:14 PM
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Lawn-Scapes Lawn-Scapes is offline
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Location: Maryland
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A simple thank you or...?

I'm not sure what to do in this situation...

I offer a 10% discount to my customers for referals (that sign on). I have a customer that I picked up late last year and he has been trying to get me some others. He refered a friend of his that was kind of out of the way but I bid it anyway... didn't get it. Then he asked a co-worker (doctor.. just moved into the neighborhood) if he needed my services... no, he brought another with him.

Anyway.. I get a call from a potential client. I bid it and got the account. I asked her how she got my name. She said she saw me at above mentioned clients house and wrote down my number off the truck. She also said she spoke with this client and they said they were very happy with my services.

What's your veiw... Discount or thank you?

Thanks
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Old 04-23-2002, 09:53 PM
KDJ KDJ is offline
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A little of both
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Old 04-23-2002, 10:07 PM
Lanelle Lanelle is offline
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Both. Stick to your offer. The client will see that you are good for this offer and you may get several more good new accounts from them.
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Old 04-23-2002, 11:06 PM
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Stonehenge Stonehenge is offline
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Isn't the name of your company "Total Satisfaction Guranteed"? Trying to opt out of this seems to be incongruous with that name.
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Old 04-23-2002, 11:10 PM
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65hoss 65hoss is offline
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Both!
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Old 04-23-2002, 11:40 PM
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Lawn-Scapes Lawn-Scapes is offline
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Okay... That's what I thought.

Hey... I am not trying to opt out of anything. I just wasn't sure if it was considered a referal. She said she got my number off the truck. He did not send her to me.. She called him.

Should I give a discount to any customer that I use as a reference... when I tell a potential new client to call them?

I figured it was the right thing to do anyway because of his previous attempts.

FTR.. It's TSG Property Maintenance Co. TSG are my initials but I do use Total Satisfaction Guaranteed as a slogan. I did have it in my signature.. Good memory Stonehenge
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Old 04-24-2002, 03:12 PM
RV_Landscaping RV_Landscaping is offline
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Location: Cleveland, OH
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Quote:
Originally posted by TSG
Okay... That's what I thought.

Hey... I am not trying to opt out of anything. I just wasn't sure if it was considered a referal. She said she got my number off the truck. He did not send her to me.. She called him.

Should I give a discount to any customer that I use as a reference... when I tell a potential new client to call them?

No....not any reference (I would say)...but this person is an exception because they've gone out of their way to help ya....I'd give 'em the discount..... Even if you don't make it policy for referals...
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Old 04-24-2002, 03:45 PM
Russo Russo is offline
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Join Date: Mar 2002
Location: Tennessee
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I had a dilema sort of similar.

Got a referal from a guy who was real cheapskate. Always trying to add extra work and talk me down on prices. I told him his next mow was free because his referal hired me. Well, after 1 stinkin mow, his refered customer cancelled because she is even cheaper that the cheapskate that refered her.

I thought "I'm gonna raise his price or start skimpin on trimming or something cause I feel burned"

My girlfriend said " You made the deal, you stick to it, and you do the best job possible. Stop acting the fool. Your name goes on the work no matter how you feel about doing it."

I did the free mow better than I ever have before, all the "extra" spots mowed and took some extra time to inspect every inch.

Wouldn't you know, he insisted on paying me for it and refered me to 2 more people.

Just wanted to share.
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Old 04-24-2002, 09:24 PM
Lanelle Lanelle is offline
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So whether or not you admitted it to the woman who said: SHE WAS RIGHT!
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Old 04-26-2002, 08:57 AM
Russo Russo is offline
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No sense in admitting to something that is a simple law of nature! She's always right!
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