Register free!
Search
 
     

Click for Weather
View Poll Results: So how would you handle the scenario?
Explain how a new timer is WAY more efficient, easier to use, & pressure him into buying a new one. 8 28.57%
Say, "Holy crap! That thing is a dinasour! Why don't you let me upgrade that controller for you?" 5 17.86%
Say, "Amazing! Does that thing still work?" And see how he responds. 5 17.86%
Say, "Wow. I haven't seen 1 of those for years. It's amazing how long those things last, isn't it?" 7 25.00%
Say nothing. You weren't hired for that reason. You're just there to do what you were called for. 3 10.71%
Voters: 28. You may not vote on this poll

Reply
 
Thread Tools Display Modes
  #11  
Old 09-22-2009, 01:48 PM
Mike Leary's Avatar
Mike Leary Mike Leary is offline
LawnSite Fanatic
 
Join Date: Mar 2007
Location: Port Angeles, Washington
Posts: 20,568
Quote:
Originally Posted by mowerman111 View Post
The only time I will really try to push them for a new controller is if it is a regular maintenance account, and my employees are going to be responsible for programming the controller. Otherwise I will just suggest to the client how much happier they would be with a new one and leave it up to them
Same with us, if the system is going to be modified and become one of our accounts, we'll change the clock out and install a remote pigtail.
Reply With Quote
  #12  
Old 09-22-2009, 04:53 PM
FIMCO-MEISTER's Avatar
FIMCO-MEISTER FIMCO-MEISTER is offline
LawnSite Fanatic
 
Join Date: May 2007
Location: Red State America
Posts: 18,734
Quote:
Originally Posted by JimLewis View Post
Efficitizing???
I was kind of proud of it myself.
Reply With Quote
  #13  
Old 09-22-2009, 05:04 PM
JimLewis's Avatar
JimLewis JimLewis is offline
LawnSite Fanatic
 
Join Date: Dec 1999
Location: Beaverton, OR
Posts: 6,365
This poll, so far, has turned out about the way I figured it would. Seems about half of the people would be content not to say much about the controller and just let it be while the other half would try to get the customer to upgrade.

I am in this business to make money, first and foremost. So I'm always going to take the opportunity to upsell. That's good, quick money. If you sell parts at list price (or a little above list price in our case) plus add a little labor, that's easily a hundred bucks or more in my pocket (markup plus labor) for something that only takes 15-30 minutes to install. The customer ends up with something that's much more functional, easier for everyone to program, more efficient, and should have a longer lifespan. So it's a win-win. I'll always take that opportunity and will usually be successful about 95% of the time in convincing the customer to upgrade. It's just an easy way to make an extra hundred bucks or so on every job I'm on. And I'm in the money-making business.
__________________
Jim Lewis
Lewis Landscape Services - Oregon
"kickin' grass and takin' names"


www.lewislandscape.com - Portland Oregon Landscaping Company

landscape design Portland Oregon
Reply With Quote
  #14  
Old 09-22-2009, 07:06 PM
AI Inc's Avatar
AI Inc AI Inc is offline
LawnSite Fanatic
 
Join Date: Dec 2007
Location: Southern NH
Posts: 21,279
If it aint a ext pro c , its coming out , plain and simple.
Reply With Quote
  #15  
Old 09-22-2009, 07:07 PM
AI Inc's Avatar
AI Inc AI Inc is offline
LawnSite Fanatic
 
Join Date: Dec 2007
Location: Southern NH
Posts: 21,279
A few months back I even sold a woman with an interior pro c an exterior one
Reply With Quote
  #16  
Old 09-22-2009, 07:09 PM
Wet_Boots's Avatar
Wet_Boots Wet_Boots is offline
LawnSite Fanatic
 
Join Date: Mar 2005
Location: metro NYC
Posts: 39,561
You'll pry my customers' Imperial Valet controllers from their cold dead hands.....
Reply With Quote
  #17  
Old 09-22-2009, 07:33 PM
JimLewis's Avatar
JimLewis JimLewis is offline
LawnSite Fanatic
 
Join Date: Dec 1999
Location: Beaverton, OR
Posts: 6,365
Quote:
Originally Posted by AI Inc View Post
If it aint a ext pro c , its coming out , plain and simple.
I like the way you think! I prefer a different brand. But I pretty much do the same thing.



Hey man! I got FIVE kids to feed!!!

.
__________________
Jim Lewis
Lewis Landscape Services - Oregon
"kickin' grass and takin' names"


www.lewislandscape.com - Portland Oregon Landscaping Company

landscape design Portland Oregon
Reply With Quote
  #18  
Old 09-23-2009, 09:08 AM
M L Thomas M L Thomas is offline
LawnSite Member
 
Join Date: Jun 2009
Location: SW Ohio
Posts: 189
Take out pressure and insert educate and thats what we do.

You make no money not making the sale, and we all do this to earn a living.
Reply With Quote
  #19  
Old 09-23-2009, 10:06 AM
FIMCO-MEISTER's Avatar
FIMCO-MEISTER FIMCO-MEISTER is offline
LawnSite Fanatic
 
Join Date: May 2007
Location: Red State America
Posts: 18,734
Irrigation systems are never finished. They are just brought to an invoice. Always finish a job by getting them back on the calendar. It makes them forget they just wrote you a check and think about your next trip back.
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump






Powered by vBulletin® Version 3.8.6
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Copyright ©1998 - 2012, LawnSite.comô - Moose River Media
All times are GMT -4. The time now is 05:21 AM.

Page generated in 0.12171 seconds with 8 queries