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  #1  
Old 01-01-2010, 12:26 PM
anotherturfgeek anotherturfgeek is offline
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Join Date: Feb 2009
Location: nc foothills
Posts: 200
Crazy Lady II

My crazy customer experience hit me like a ton of Bricks. I HAD a yearly contract with her for lawn,shrub care, leaf disposal gutter cleanings etc.

After 3 months into her contract, I get a call from her stating" Do you treat all your customers this way?" She went on to accuse me of never doing anything or ever working on her property not once since she signed the contract. I'm like " your kidding me right?" I got cussed up 1 side and down the other to say the least. I tried to explain to her that 50% of the time She was in the house during our service, had offered me tea several times while I was working in her yard, I even pointed out to her that her gutters were having issues and needed to be rehung. She took my advise and had them re-newed.

It all went downhill from there. I ended her contract right then and there on the phone and later in writing after many, many, questions with neighbors about her stability.(I also service the neighbors on both sides of her house, do all the same day)

It was my most wierdest experience to this date.
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  #2  
Old 01-01-2010, 01:15 PM
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Big C Big C is offline
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Join Date: Aug 2007
Location: Gonzales, La.
Posts: 1,590
There are some strange people in this world...let me tell ya!
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La. Licensed Landscape Horticulturist
La. Licensed Ornamental & Turf Pesticide Applicator
La. Licensed Irrigation Contractor
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  #3  
Old 01-01-2010, 03:23 PM
LandscapeSavannah LandscapeSavannah is offline
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Join Date: Jul 2009
Location: Georgia
Posts: 105
I service this one place that takes....7 minutes? Yeah, so he pays the minimum of $45 too. We were standing by the trailer one day finished, packing up, getting in, and he says, while standing at the front door, "This is a rip off!" I waved, he went inside, never spoke that day or since. He paid that month, and all the months since. Its been about a year now.
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  #4  
Old 01-02-2010, 10:24 AM
MikeWeathers MikeWeathers is offline
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Join Date: Dec 2009
Location: Atlanta, Ga.
Posts: 46
I once had a Doctor complain about our hourly rate, said he didn't even make that much per hour...I told him I didn't either when I was a Doctor...LOL
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  #5  
Old 01-02-2010, 01:56 PM
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soloscaperman soloscaperman is online now
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Join Date: Feb 2008
Posts: 2,959
What shuts them up is when you tell them overhead, gas, workers, tires, brakes, transmission, etc.
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" There is no wrong way on getting new customer's if you have a good long term plan."

"Money & Power leads to Greed and usually ends with Corruption."

" I don't blame our industry to be looked down at because most of the people either couldn't keep a stable job or were criminals."

" A LEADER will always have more haters than a FOLLOWER."
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