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  #11  
Old 01-24-2010, 05:06 PM
Bob_n_weave's Avatar
Bob_n_weave Bob_n_weave is offline
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Quote:
Originally Posted by Southside Lawn Services View Post
I just reserved a 36" for $6545 that is dur in by the end of March...
Don't hold your breath on that.

One thing I have learned with Toro is things are never ready when they say they will be.

Im still waiting on 2010 specifications. Toro rep are they STILL being printed ?
Why has Web page not been updated ?
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2009 Toro 48" 19 HP Grandstand
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  #12  
Old 01-25-2010, 07:07 AM
a clear difference lawn's Avatar
a clear difference lawn a clear difference lawn is offline
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Quote:
Originally Posted by brucec32 View Post
March is fine for Michigan, I suppose. But some years we're busy mowing by then down south, when there is still snow on the ground up there. It's a busy time and the last thing we want to do in the springtime is be hassling with mower buying when we're already deluged with marketing, new customers, cleanups, etc. Most dealers here seem to have their big sales in Feb, and I figure that's for a good reason. Timing is everything in retail.

There seems to be a disconnect between manufacturers in the north and customers in the south. They don't seem to "get" that we have specific needs in terms of mower design and also when new designs become available for purchase. Numerous times I've had to pass on buying new machines from various makers because April (effectively that's when you'll actually be able to get one unless you are some sort of maniac who buys a new design w/o a test first) isn't good enough when you have lawns to mow before then. Hustler lost a wb sale to me last year for that reason. Need to hire more engineers? Do it, because it must be costing sales.

Also, a business needs time to test and access the capabilities of a machine before they run out and quote lawns based on using it. How can I properly bid a job if I don't know how long a Grandstand will take to do the work, or if it will give a good enough cut on a small, hilly, or undulating lot? So for that reason we need the units before the season, not during it. Otherwise it's "wait till next year" or more likley, buying a competitor's already proven and testable product.

I'd advise Toro to wake up and check the demographics. The money and population is moving south. Neglect it at your peril. With the 48/52" GS in the field for over a year and the new ones already 90% designed, there is little excuse for not having 36" and 40" units ready to go before the '10 season. Meanwhile, this time last year I was unable to find a GS to demo. I am NOT going to wait another season and will be visiting a Wright dealer.

Toro better get it together. I've owned over a dozen through the years, but this doesn't cut it, no pun intended. When I started 18 years ago Toro was THE mower here and every trailer had at least one. Not anymore. Wonder why?
Agreed, I was very interested in getting a grandstand but got sick of the run around all of the dealers were giving me - so today I am going to buy a brand new dixie chopper. Toro could have had my $8000 with just a little better customer service and an earlier seosonal release for their new equipment.
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  #13  
Old 01-26-2010, 05:52 PM
The Toro Company The Toro Company is offline
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Posts: 355
Quote:
Originally Posted by brucec32 View Post
March is fine for Michigan, I suppose. But some years we're busy mowing by then down south, when there is still snow on the ground up there. It's a busy time and the last thing we want to do in the springtime is be hassling with mower buying when we're already deluged with marketing, new customers, cleanups, etc. Most dealers here seem to have their big sales in Feb, and I figure that's for a good reason. Timing is everything in retail.

There seems to be a disconnect between manufacturers in the north and customers in the south. They don't seem to "get" that we have specific needs in terms of mower design and also when new designs become available for purchase. Numerous times I've had to pass on buying new machines from various makers because April (effectively that's when you'll actually be able to get one unless you are some sort of maniac who buys a new design w/o a test first) isn't good enough when you have lawns to mow before then. Hustler lost a wb sale to me last year for that reason. Need to hire more engineers? Do it, because it must be costing sales.

Also, a business needs time to test and access the capabilities of a machine before they run out and quote lawns based on using it. How can I properly bid a job if I don't know how long a Grandstand will take to do the work, or if it will give a good enough cut on a small, hilly, or undulating lot? So for that reason we need the units before the season, not during it. Otherwise it's "wait till next year" or more likley, buying a competitor's already proven and testable product.

I'd advise Toro to wake up and check the demographics. The money and population is moving south. Neglect it at your peril. With the 48/52" GS in the field for over a year and the new ones already 90% designed, there is little excuse for not having 36" and 40" units ready to go before the '10 season. Meanwhile, this time last year I was unable to find a GS to demo. I am NOT going to wait another season and will be visiting a Wright dealer.

Toro better get it together. I've owned over a dozen through the years, but this doesn't cut it, no pun intended. When I started 18 years ago Toro was THE mower here and every trailer had at least one. Not anymore. Wonder why?
Bruce 32 -

Your frustration is understandable and we apologize for the delay. Our intent was to have the new models available earlier than March, but final design and qualification required that production dates be moved out. Like you, we need time to test and access the quality and performance of mowers before finalizing parts, tooling and fixtures for production. While there are many similarities to our 48"/52" GrandStand, there are also a number of structural/weight/space differences that require thorough testing to ensure desired performance, handling and durability objectives are achieved. We never like to lose a sale or worse a customer because of a late product introduction, but we cannot knowingly cut corners related to quality in order to move-up the schedule. In the end our customers are better served if we miss some sales by holding off shipment of products until they're ready to be built and sold. Product demos will be available at Toro Commercial Dealers (CD designation on our dealer locator)as soon as we begin shipping product. If you can wait that long I suggest contacting your local Toro Commercial Dealer to verify which models he/she has on order and to line-up a demo of the exceptional product as soon as it arrives.

-The Toro Company
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  #14  
Old 01-26-2010, 05:55 PM
The Toro Company The Toro Company is offline
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Quote:
Originally Posted by Bob_n_weave View Post
Don't hold your breath on that.

One thing I have learned with Toro is things are never ready when they say they will be.

Im still waiting on 2010 specifications. Toro rep are they STILL being printed ?
Why has Web page not been updated ?
Bob_n_Weave -

Yes, the new 2010 GrandStand literature is available and shipping to dealers that have placed literature orders and to end-users that have emailed us requesting the info be sent directly to them. Did you email Toro requesting the new literature? I checked with our communications department and did not find any literature request from Bob n Weave - would it be under another name? Either way, if you will provide us with your shipping address we will drop you a copy in the mail.

This 2010 GrandStand specs can also be found on our website by clicking on the link "NEW TORO STAND ON MOWER". March availability is still on target.
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  #15  
Old 01-26-2010, 05:58 PM
The Toro Company The Toro Company is offline
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Join Date: Feb 2009
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Quote:
Originally Posted by yardguy28 View Post
i sent you guys an email last night through the website but never got the confirmation email i thought was coming so i'll ask my question here.

my dealer is mutton power in fort wayne IN. i asked him to get me a price on the striping kit for my 52" toro grandstand and he couldn't find the kit. i saw it advertised as an accessory on the toro grandstand website.

what the price and model number so i can have my dealer order it?

also if you have time i'd like to get a price for the bagger for that grandstand.
yardguy28-

Roller striper is part #114-3521, MSRP is $349.99. Soft bagger is part # 30104, MSRP is $390

- The Toro Company
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  #16  
Old 01-26-2010, 07:32 PM
yardguy28 yardguy28 is offline
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Join Date: Jan 2010
Posts: 4,465
Quote:
Originally Posted by The Toro Company View Post
yardguy28-

Roller striper is part #114-3521, MSRP is $349.99. Soft bagger is part # 30104, MSRP is $390

- The Toro Company
thank you very much......i have relayed this information to my dealer and had him order the strip kit.

i did finally receive an email from toro customer care and they actually told me there was no strip kit listed.....

i'm glad i belong to this website and that you are on this site as well.

keep up the good work toro.
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  #17  
Old 01-27-2010, 12:43 PM
brucec32's Avatar
brucec32 brucec32 is offline
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Join Date: Jul 2001
Location: Atlanta, GA
Posts: 4,405
Quote:
Originally Posted by The Toro Company View Post
Bruce 32 -

Your frustration is understandable and we apologize for the delay. Our intent was to have the new models available earlier than March, but final design and qualification required that production dates be moved out. Like you, we need time to test and access the quality and performance of mowers before finalizing parts, tooling and fixtures for production. While there are many similarities to our 48"/52" GrandStand, there are also a number of structural/weight/space differences that require thorough testing to ensure desired performance, handling and durability objectives are achieved. We never like to lose a sale or worse a customer because of a late product introduction, but we cannot knowingly cut corners related to quality in order to move-up the schedule. In the end our customers are better served if we miss some sales by holding off shipment of products until they're ready to be built and sold. Product demos will be available at Toro Commercial Dealers (CD designation on our dealer locator)as soon as we begin shipping product. If you can wait that long I suggest contacting your local Toro Commercial Dealer to verify which models he/she has on order and to line-up a demo of the exceptional product as soon as it arrives.

-The Toro Company
I agree, better for them to arrive late than to arrive flawed. But still, getting things done right before the season starts is Toro's responsibility.

In our business a big part of our job is to make proper allowances for delays and such so that the job gets done on time, with no excuses. Sometimes in large corporations that fact gets lost. Budgets, approvals, etc all get in the way. But ultimately we don't care why, we just need what we need.

I've been waiting since late '08 for a Grandstand that does what I need it to do. This is simply feedback, as I feel that we cannot complain if we do not provide Toro with the information needed to fix what is wrong.

Many Bermuda lawns are cut with 21" mowers because of the inability of most midsize decks to handle it. This is a HUGE productivity failure in the industry, as these mowers are fatiguing and about 25% as productive as a midsize machine. Any company offering a solution and properly marketing that solution to we Bermuda mowers would profit.
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  #18  
Old 03-11-2010, 11:21 AM
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Lazer Cut Lazer Cut is offline
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Join Date: Mar 2009
Location: Southern, Ohio
Posts: 905
My dealer doesnt carry or have means to order the stripe kit... yardguy28... you get yours?

My dealer is West Chester Lawn and Garden... either Toro or Them need to get things together, I am tired of waiting for this... I have constructed my own kit because they tell me Toro is always late by 3-6 weeks on what they actually say.

Come on guys, bought the grandstand love the machine, just Toro seems detached like Bruce32 said
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