Register free!

The Green Industry's Resource Center



Reply
 
Thread Tools   Display Modes
  #31  
Old 02-22-2010, 10:56 PM
STIHL GUY's Avatar
STIHL GUY STIHL GUY is offline
LawnSite Fanatic
 
Join Date: May 2008
Location: CT
Posts: 5,178
i buy from the same place that fixes my equipment
__________________
2005 Chevrolet 2500HD LS 4x4 6.0L
8' Fisher MM Snowplow
6.5' x 14' Big Tex Open Trailer
61'' Scag V-Ride 29 HP Kawi
48" Exmark Lazer Z HP
48'' Bobcat Ransome Mower
21'' Husqvarna Mower
Stihl FS55R Weedwacker
Stihl FS100RX Weedwacker
Stihl BR600 Backpack Blower
Stihl MS180C Chainsaw
Giant Vac Walk Behind Blower
Kawasaki KHT600S Hedge Trimmer
Giant Vac 16HP Leaf Loader
Reply With Quote
  #32  
Old 02-22-2010, 11:02 PM
thegreenteam thegreenteam is offline
LawnSite Member
 
Join Date: Apr 2007
Location: Warsaw, Indiana
Posts: 44
Quote:
Originally Posted by superrman77 View Post
Guys I have a dealer that is close to me. They just wont budge on prices at all. It seems like they really have no competition. They do give good service when working on equipment. I realize the dealer has to make money. I am getting ready to purchase a new ztr this spring. How many of you travel out of town to buy your new units? I guess I just want to feel like I am getting a good deal. I am located in Ohio.
Thanks
I drive almost 2 hours whenever I need to buy a new machine. I do all the work myself and when I need parts I go 30 minutes out of town. There is a dealer 5 minutes from me. They just don't get it, high prices, poor service, poor communication. If any of you are interested in exmark mowers contact Randy Stuber at Hilty Power Equipment. Berne, IN. He always goes above and beyond.
Reply With Quote
  #33  
Old 02-24-2010, 09:47 PM
jmullins6987 jmullins6987 is offline
LawnSite Member
 
Join Date: May 2009
Location: Bridgeport,Ct
Posts: 98
As a dealer of many major power equip. lines dealers ARE REQUIRED to perform warranty work on a line they carry whether they sold the customer the mower or not. A simple call the the manufacture should fix your problem with a dealer. I also agree times are tight and customers are looking to get the most for their money. I match any price a customer brings in to pull in the additional buisness (parts,service,accesories).
Reply With Quote
  #34  
Old 02-24-2010, 10:12 PM
topsites topsites is offline
LawnSite Fanatic
 
Join Date: Mar 2005
Location: Richmond Virginia
Posts: 21,677
Do you haggle at the cash register of the grocery store, you know, hey look register
dude can I offer you $2.75 for this here $3.59 gallon of milk?

How about at a fast food restaurant, do you "offer" them $3.60 for that there $4.79 #5 combo?

Well, do you?
No?

How come, why not?

Last edited by topsites; 02-24-2010 at 10:21 PM.
Reply With Quote
  #35  
Old 02-24-2010, 10:25 PM
topsites topsites is offline
LawnSite Fanatic
 
Join Date: Mar 2005
Location: Richmond Virginia
Posts: 21,677
sorry, dupe post.

Last edited by topsites; 02-24-2010 at 10:29 PM.
Reply With Quote
  #36  
Old 02-24-2010, 11:56 PM
wimpy's Avatar
wimpy wimpy is offline
LawnSite Member
 
Join Date: Feb 2008
Location: California
Posts: 131
Quote:
Originally Posted by jmullins6987 View Post
As a dealer of many major power equip. lines dealers ARE REQUIRED to perform warranty work on a line they carry whether they sold the customer the mower or not. A simple call the the manufacture should fix your problem with a dealer. I also agree times are tight and customers are looking to get the most for their money. I match any price a customer brings in to pull in the additional buisness (parts,service,accesories).
That's a joke. I know a few of the dealers around my area very well and you know what happens when a disgruntled customer calls the manufacturer to complain? The manufacturer rep and dealer laugh about it and leave it at that. Sometimes if the manufacturer whines to the dealer to take care of the whiney customer, what they'll do is make the customer wait about a month to get their machine looked at sometimes more depending on what they want to do. The man. reps don't like these type of customers any more than the dealers do.

It may be in writing that dealers are required to do warranty but that isn't the reality. They have that in there to make it look good and give the consumers the confidence to buy their product and have it serviced anywhere there is a dealer for it. Bottom line it's entirely up to the dealer whether they want to warranty or not.
__________________
STIHL MS 200 T
STIHL MS 361
STIHL FS 100 RX
STIHL BR 600
STIHL MS 660
STIHL KM 130
Craftsman 21" Rotary Briggs & Stratton
Reply With Quote
  #37  
Old 02-25-2010, 08:44 AM
jmullins6987 jmullins6987 is offline
LawnSite Member
 
Join Date: May 2009
Location: Bridgeport,Ct
Posts: 98
As far as the last couple post go your not gonna haggle on a gallon of milk or a few dollar meal because that type of purchase is completly different, we are talking about a few hundred dollars you might be able to save when buying a mower.

As the dealer having to perform warranty work, it is in the dealer agreements and I have dealt with a manufacture that will handle if a problem arises between the dealer and customer and any company that doesnt want to make the customer happy and just wants to laugh it off doesnt deserve my customers buisness!
Reply With Quote
  #38  
Old 02-25-2010, 08:51 AM
lotsagrass's Avatar
lotsagrass lotsagrass is offline
LawnSite Senior Member
 
Join Date: Jun 2009
Location: Cincinnati
Posts: 607
Not talking about mowers, but I drove from Cincinnati to Rochester, NY to get the deal I wanted on a truck and never once have I had problems with warranty work. I've had great service from any local dealer I've went to for repairs.

That said, yes dealers need to make money too...but sometimes mowers are like motorcycles. Many motorcycle dealers have very little competition so they charge what they want. No, I don't have insight into what dealers financial situation is and in some cases they might have to charge more to stay afloat, but on the other hand I'm sure some weasels take advantage of the situation and charge what they do just because they can.

Regarding a dealer refusing warranty work...I'd push hard with the manufacturer to come down hard on the dealer if they're an authorized dealer/repair shop and they're refusing just because they didn't like where you bought the machine. That's wrong...and childish. Business is business. Grow up, I say (to the dealer that would do this).
Reply With Quote
  #39  
Old 02-25-2010, 08:59 AM
jmullins6987 jmullins6987 is offline
LawnSite Member
 
Join Date: May 2009
Location: Bridgeport,Ct
Posts: 98
thanks lotsagrass you are one of the few people that understand how power equipment dealers should act and have they are. I completey agree with you. As a dealer I am more than happy to do warranty work on a line I carry weather they bought it from me or not times are rough and I dont understand how dealers turn away work. It not like Im not getting paid for my work.
Reply With Quote
  #40  
Old 02-25-2010, 09:23 AM
MOHUSTLER's Avatar
MOHUSTLER MOHUSTLER is offline
LawnSite Bronze Member
 
Join Date: Nov 2007
Location: Missouri
Posts: 1,376
We are required to fix any warranty situation. The time we do it in is another thing. But if we refuse we will get a call from our rep and then if its not done, a call from someone higher up the chain.
__________________
Dealer for :
Hustler
Scag
Wright
Snapper
Snapper pro
Redmax
Snow ex
Blizzard plows
Boss plows
And fix all the rest...
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump





Powered by vBulletin® Version 3.8.6
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Copyright ©1998 - 2012, LawnSite.comô - Moose River Media
All times are GMT -4. The time now is 07:34 PM.

Page generated in 0.09721 seconds with 7 queries