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Old 04-24-2010, 09:05 PM
armyofgoodmusic armyofgoodmusic is offline
LawnSite Member
Join Date: Aug 2009
Location: Mid Michigan
Posts: 27
Trust your gut

This morning i got a call from a strange old lady asking for and estimate....she had a lot of weird and in depth questions. So i go over meet with her agree on a price for mowing sign a contract and mow for the first time. She watches me mow the entire time and waves to me as i drive away saying thank you. 6 hours later i get a call and she is pissed....her exact words are "you did a sh#t job i dont want you working for me anymore". So i kindly reply im sorry could you please tell me what i did wrong so for future reference i can focus on that. She says when i blew the small tree buds off the driveway that i didnt blow them into her brush pile which is 100ft away. She never asked me to do blow everything into the yard...thats what i always do. It was a couple hand fulls of very small tree buds if that, really not much at all. So she says im not going to pay you for the mowing today and im not going to honor your contract and hung up on me. When she first called she sounded so strange i thought about telling her i couldnt service in her area so no estimate was given. Should have trusted my im out time and money. What would you guys do to make this better......Im sick of people thinking that i read minds and when they find out i dont they think its ok not to pay me.
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Old 04-24-2010, 09:12 PM
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clean_cut clean_cut is offline
LawnSite Bronze Member
Join Date: Jun 2009
Location: A small town, NC
Posts: 1,331
I guess just live and learn.... No need to spend the time to take her to court or anything, if you want to try to keep her as a customer (which you probably don't), you could go out to her lawn and offer to rake out the tree buds or something.
If then God so clothe the grass, wich is today in the field, and tomorrow is cast into the oven; how much more [will he clothe] you, O ye of little faith? (Luke 12:28)

For if we live, we live to the Lord, and if we die, we die to the Lord. So then, whether we live or whether we die, we are the Lord's. (Romans 14:8)
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Old 04-24-2010, 09:15 PM
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lil_cote_93 lil_cote_93 is offline
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Join Date: Sep 2007
Location: ON
Posts: 196
round up ice cubes….
Ford, Exmark, Redmax.
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Old 04-24-2010, 09:23 PM
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zturncutter zturncutter is offline
LawnSite Bronze Member
Join Date: Feb 2003
Location: Interior South Florida
Posts: 1,309
This is a common scam. She most likely pays almost nothing for lawn care year after year using the services of many different providers and then firing them. This crap has nothing to do with your service, do not worry about it.
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Old 04-24-2010, 09:29 PM
rwar rwar is offline
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Join Date: Sep 2008
Location: middle tn.
Posts: 115
Dont let it get to you too much,sounds like you just got taken by a nut job,shake it off and move on
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Old 04-24-2010, 10:04 PM
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MajesticUSA MajesticUSA is offline
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Join Date: Mar 2009
Location: Massachusetts
Posts: 67
Originally Posted by lil_cote_93 View Post
round up ice cubes….
BAHAH Thats awesome... Does round-up freeze ? LOL
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Old 04-24-2010, 10:22 PM
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C4chris70 C4chris70 is offline
LawnSite Senior Member
Join Date: Jan 2002
Location: St. Petersburg, Fl
Posts: 499
Cut your losses, it would only get worse over time.
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Old 04-24-2010, 10:30 PM
yardguy28 yardguy28 is offline
LawnSite Platinum Member
Join Date: Jan 2010
Posts: 4,465
i would turn her over to a collection agency.

she doesn't have a leg to stand on as far as not paying you for that work. she signed a contract so she can't really get out of at least paying for the first cut.

as for blowing things back into the yard i personally don't do this. if there are leaves or tree buds or anything else besides the grass clipping i blew there i run the blower before mowing so that stuff gets all chewed up and disappears or sent into the grass bag if i'm bagging the lawn. that way when i'm done all i have is whatever grass is on the hardscape from the mower and trimmer.
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Old 04-24-2010, 10:51 PM
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Lawn Pawn Lawn Pawn is offline
LawnSite Senior Member
Join Date: Mar 2006
Location: zone 3
Posts: 571
Seriously..... sounds like Alzheimers.

I would right it off and feel bad for the lady.
Very nice client I have is sliding down that chute.
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Old 04-24-2010, 11:11 PM
MikeKle MikeKle is offline
LawnSite Platinum Member
Join Date: Oct 2007
Location: Northern KY
Posts: 4,254
Take her to small claims court, you have the contract! At least it may make her think twice about doing this again if you keep her tied up with court dates, and if she looses, she must pay the court fees! and she wont be able to get out of that fee! Id think with the contract, you have a slam dunk!
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