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  #21  
Old 05-04-2010, 09:42 AM
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1grnlwn 1grnlwn is offline
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Join Date: Aug 2001
Location: Central Illinois
Posts: 1,257
I will be honest, I don't fire a lot of customers. My personality is such that the PITA customers will eventually become dissatisfied and when I hear the words I think I need to find someone else, I pipe up and say " I agree". Hey everyone in the service business hates to lose a customer but remember this, if they are truly a PITA and they leave, they are going to hire your competitor. That always gives me a warm feeling inside. And if the comp. don't last so long, you know you were spot on.
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  #22  
Old 05-04-2010, 09:44 AM
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mnglocker mnglocker is offline
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Join Date: May 2008
Location: West of the Mess, MN
Posts: 758
Quote:
Originally Posted by rain man View Post
You just slip out the back, Jack
Make a new plan, Stan
You don't need to be coy, Roy
Just get yourself free
Hop on the bus, Gus
You don't need to discuss much
Just drop off the key, Lee
And get yourself free
^^^ This. Drop them.

I charge a minimum of $49 if I have to walk behind a 21" to get the back yard done. Add a minimum of $20 if you want it bagged. If they have a lock on it, they can either give you a key, leave the lock off or do it themselfs.
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  #23  
Old 05-04-2010, 02:39 PM
JCPM JCPM is offline
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Join Date: Dec 2008
Location: Middletown, CT
Posts: 218
Drop them. Speaking from experience.
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  #24  
Old 05-04-2010, 04:29 PM
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BINKY1902 BINKY1902 is offline
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Join Date: Apr 2010
Location: South
Posts: 1,123
I used to try and hold on to customers, it's not worth it. And then when you go over there to deal with that crap you always end up being mad at yourself, not the customer.
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  #25  
Old 05-04-2010, 06:09 PM
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KPW LawnCare KPW LawnCare is offline
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Join Date: Feb 2010
Location: New London PA
Posts: 325
Update went and cut it today and only cut the back once and didnt even bag it and they were super happy so I will see how if goes from there. But one thing that pissed my off is that some kid from my school who just strated went door to door and said he would cut it for 18 and they said no so idk.
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  #26  
Old 05-04-2010, 06:35 PM
nepatsfan nepatsfan is offline
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Join Date: Sep 2004
Location: Franklin MA
Posts: 3,156
Quote:
Originally Posted by KPW LawnCare View Post
Update went and cut it today and only cut the back once and didnt even bag it and they were super happy so I will see how if goes from there. But one thing that pissed my off is that some kid from my school who just strated went door to door and said he would cut it for 18 and they said no so idk.
18 bucks....?????? tell him to take it. RUN here is your out. RUN. RUN. 18 dollars to cut a lawn. Give me a break. My minimum was 30 bucks 10 years ago, now its 40 bucks. Unbelievable.
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