How to handle a picky customer

[armyofgoodmusic]

So i did a mulch install 3 days ago for a woman id never worked for before. She has us spread 4 yards in what i told her would surely need 5. When the 4 yards was gone i had to go to the landscape yard and get the extra yard for her. She also had us rake her grass to remove some thatch. I told her it needed a full on power raking but she told me no she wanted it raked by hand. So we raked the entire yard with a garden rake and pulled up about 1 full yard waste bag full (it was a small yard). Three days later she calls me complaining about the job saying there is still dead grass in the yard and i say of course there is there will always be you should have had it power raked for much better results. She begins to tell me that i dont know what im talking about and i better send her back everything i charged to rake her yard or she would stop payment on the check. How would you guys handle this?? I have her check..she wants $100 back, should i just deposit the check or should i send her back what she wants and move on?

[DJJS]

Just cash it. If she thinks she knows more then you then she should do it herself, that's how I always look at it at least. Nothing annoys me more then someone who doesn't know sh*t about sh*t but thinks they know everything

[ajslands]

I'd say I've been doing this 20 years, you've been doing it about five minutes, then I'd drop her,
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[T R E Y]

Cash it at her bank.

[mnglocker]

Originally Posted by T R E Y

Cash it at her bank.

THIS. RFN, cash it or you won't see a dime. She's looking for BS to get out of the bill. I'd take a wild guess this isn't her first time screwing a lawn/landscape guy.

[Basilhayden]

Pains in the ass usually show early signs that they are pains in the ass. I have made it a rule of thumb to steer clear of these types.

[topsites]

You can cash the check but it wouldn't be right
because you agreed to do the work on her terms.

[dhunterd08]

Originally Posted by ajslands

I'd say I've been doing this 20 years, you've been doing it about five minutes, then I'd drop her,
Posted via Mobile Device

that made me lol literally. I would try to work something out or just give it back. People like that can cost you $100 today or $1,000 tommorrow in bad mouthing you to everyone she knows.