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  #1  
Old 06-01-2010, 11:11 AM
armyofgoodmusic armyofgoodmusic is offline
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Join Date: Aug 2009
Location: Mid Michigan
Posts: 27
How to handle a picky customer

So i did a mulch install 3 days ago for a woman id never worked for before. She has us spread 4 yards in what i told her would surely need 5. When the 4 yards was gone i had to go to the landscape yard and get the extra yard for her. She also had us rake her grass to remove some thatch. I told her it needed a full on power raking but she told me no she wanted it raked by hand. So we raked the entire yard with a garden rake and pulled up about 1 full yard waste bag full (it was a small yard). Three days later she calls me complaining about the job saying there is still dead grass in the yard and i say of course there is there will always be you should have had it power raked for much better results. She begins to tell me that i dont know what im talking about and i better send her back everything i charged to rake her yard or she would stop payment on the check. How would you guys handle this?? I have her check..she wants $100 back, should i just deposit the check or should i send her back what she wants and move on?
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  #2  
Old 06-01-2010, 11:29 AM
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DJJS DJJS is offline
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Join Date: Oct 2009
Location: North NJ
Posts: 250
Just cash it. If she thinks she knows more then you then she should do it herself, that's how I always look at it at least. Nothing annoys me more then someone who doesn't know sh*t about sh*t but thinks they know everything
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  #3  
Old 06-01-2010, 11:30 AM
ajslands ajslands is offline
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Join Date: Dec 2009
Posts: 2,237
I'd say I've been doing this 20 years, you've been doing it about five minutes, then I'd drop her,
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  #4  
Old 06-01-2010, 11:30 AM
T R E Y T R E Y is offline
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Join Date: Sep 2009
Location: Montgomery, Alabama
Posts: 27
Cash it at her bank.
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  #5  
Old 06-01-2010, 11:58 AM
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mnglocker mnglocker is offline
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Join Date: May 2008
Location: West of the Mess, MN
Posts: 758
Quote:
Originally Posted by T R E Y View Post
Cash it at her bank.
THIS. RFN, cash it or you won't see a dime. She's looking for BS to get out of the bill. I'd take a wild guess this isn't her first time screwing a lawn/landscape guy.
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  #6  
Old 06-01-2010, 12:04 PM
Basilhayden Basilhayden is offline
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Join Date: Oct 2009
Location: hattiesburg, ms
Posts: 69
Pains in the ass usually show early signs that they are pains in the ass. I have made it a rule of thumb to steer clear of these types.
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  #7  
Old 06-01-2010, 01:32 PM
topsites topsites is offline
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Join Date: Mar 2005
Location: Richmond Virginia
Posts: 21,677
You can cash the check but it wouldn't be right
because you agreed to do the work on her terms.
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  #8  
Old 06-01-2010, 03:13 PM
dhunterd08 dhunterd08 is offline
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Join Date: Oct 2009
Location: Hermitage, TN
Posts: 314
Quote:
Originally Posted by ajslands View Post
I'd say I've been doing this 20 years, you've been doing it about five minutes, then I'd drop her,
Posted via Mobile Device
that made me lol literally. I would try to work something out or just give it back. People like that can cost you $100 today or $1,000 tommorrow in bad mouthing you to everyone she knows.
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